Naples Nissan - Service Center

I am a regular customer of John Marazzi Nissan Naples FL, so I know what to expect before bringing my car in for any service. There is always a wait time but my time went over 30 minutes as I was told approx so I know what to expect before bringing my car in for any service. There is always a wait time but my time went over 30 minutes as I was told approx. 1 hr 30 min. and actually it was 2 hrs. A oil change and an alignment is what I was having done this time. This could be due to the fact it was around 1:00 PM and Service Men having a lunch break? Nadine is always courteous and told me if I needed to go anywhere she could have it arranged with someone to take me. When I leave the Service Dept. I am always happy with the performance of my Pathfinder. Thank-you ALL. More

I purchased this car about 2 years ago. I had previously purchased cars from Rob Fontano when he was at Marazzi Totota, and because of the experience with him I decided to try a Nissan. Will Barrios was the purchased cars from Rob Fontano when he was at Marazzi Totota, and because of the experience with him I decided to try a Nissan. Will Barrios was the salesman that I dealt with and found to be extremely knowledgeable and helpful with my selection, and Brian Del Negro in the business office explained everything in detail about the financing of an automobile and the different ways to protect my investment. I have always had my vehicles serviced at the dealer where I made the purchase, and still continue that practice at Marazzi Nissan. My latest experience at this dealership (an oil change and tire rotation) was just as good as all the others. Juan Lopez, one of the service advisors, let me know about a nail in one of my tires and advised me of the cost of repair instead of completing the repair and then presenting me with the bill as some other dealers may have done. I would recommend this dealer to anyone purchasing or servicing a vehicle because of the people that work here - this is my fifth vehicle purchased from them. More

I put diesel fuel in my gas tank. We called several times to ask about the progress of the repair. There was some confusion as to what phone number should be used to report details of the repair and when the to ask about the progress of the repair. There was some confusion as to what phone number should be used to report details of the repair and when the vehicle would be ready for pick up. The person spoken to on the phone was not present when we went to get the vehicle. More

For my first visit to get my oil change, my experience was average. The first man who assisted me was not the friendliest person. The wait was longer than I was told. Also, my car sat outside for quite was average. The first man who assisted me was not the friendliest person. The wait was longer than I was told. Also, my car sat outside for quite sometime before I was called. My check-out with Nadine was great. Very friendly and helpful. Thanks! More

Went for an oil change, dealt with service writer juan lopez. Very friendly man, very courteous and helpful. Also wrote a great deal, was very happy with the experience. Threw in a free car wash, in and o lopez. Very friendly man, very courteous and helpful. Also wrote a great deal, was very happy with the experience. Threw in a free car wash, in and out in a half hour....maybe a little less. On top of the great price for the oil change, juan threw in a $20 dollar certicate for future work. Definitly will be back. More

I was given a rental car, which I did not expect. I was told 2 hours and it was 2 hours! It is nice to get more than expected. We had new tires, an alignment, oil change, and new wipers. Very please told 2 hours and it was 2 hours! It is nice to get more than expected. We had new tires, an alignment, oil change, and new wipers. Very pleased! We choose a Nissan when we bought because of location and the maintenance was as high as the Lexus we previously Owned. More

Went in for an oil change. Was told it would be appx 45 minutes. Told Juan it was important to be out asap so I could spend time with my daughter who was leaving for college the next day. We were out in minutes. Told Juan it was important to be out asap so I could spend time with my daughter who was leaving for college the next day. We were out in 30 minutes and the car was also washed. Great experience More

Nadine was my advisor. It was my first oil change on a new 2011 Altima. I had a promotional coupon that had expired, but she processed it as it was my first service. I had a problem with passenger front new 2011 Altima. I had a promotional coupon that had expired, but she processed it as it was my first service. I had a problem with passenger front door panel that was taken care of and car service was completed while I enjoyed the comfort of the waiting room. When my vehicle was ready she escorted me to the cashier and gave me a coupon for my next service. More

I brought my car in for service. They serviced it quickly, changed the engine filter while I walked around the dealership. I was happy with the service. There have been no problems with the car. S quickly, changed the engine filter while I walked around the dealership. I was happy with the service. There have been no problems with the car. Service has been good since I purchased the car over a year ago. More

I needed engine work and they worked with me to get the job done and the best price available. They have always been kind and courtious every time that I have been to this dealership. I would recomend this job done and the best price available. They have always been kind and courtious every time that I have been to this dealership. I would recomend this service department to anybody. It has been a pleasure to deal with them. More