Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
296 Reviews of Naples Nissan - Service Center
Sort by
January 24, 2023
I had my car shipped from MN. When I went to drive it the intelligent key was not working properly. I stopped without an appointment. Joe took my car, reset it , and I was back on When I went to drive it the intelligent key was not working properly. I stopped without an appointment. Joe took my car, reset it , and I was back on the road! I’m so grateful for the prompt, friendly service. More
by Cmwhit
Employees Worked With
Joe
July 14, 2022
Real great, friendly, and kind staff. They really made me feel welcomed and valued as a customer! Would definitely come back again and recommend friends! They really made me feel welcomed and valued as a customer! Would definitely come back again and recommend friends! More
by dan
Employees Worked With
John
June 03, 2022
Took my car in for oil change, tire rotation, problems with my tinted back window and a recall. Paid for my service, when I drove away my car was pulling to one side, went back they took it to the back an with my tinted back window and a recall. Paid for my service, when I drove away my car was pulling to one side, went back they took it to the back and rotated my tires! When I asked the manager about it, he stated that they were putting my tires back the way it was! So my tires were Not rotated. Then the Manager drives the car says nothing wrong with it, then he puts $25 on the counter and states that's for the rotation. How can I even trust them again, they just let it go. No tire rotation and they didn't even take the time to find out why my car was pulling to one side. And it was fine before I took it in! So I suggest you know exactly what it is that they do to your car, because they lie about what's on paper! More
by starsolano21
Employees Worked With
Kim and unfortunately the service Manager
May 12, 2022
If there was a 0 I would give it. I brought my car in because I thought the starter was not working. We hooked it up at my house and found a different code as the car started so we dr I brought my car in because I thought the starter was not working. We hooked it up at my house and found a different code as the car started so we drove it in. Kim told me that I would be charged 189.00 for diagnosing the vehicle if when they were done i did not do the work. SO we also added the tire sensor as they told me months before he could not be reset so it was probably the sensor and they also added a recall but they did not have a resolution for that either. SHE DID NOT TELL ME I WOULD BE CHARGED 189.00 FOR EACH LINE ITEM but note they did not charge me to reset the tire code. So I had them replace the battery as it was not the starter and they still charged me 189.00 to diagnose the other code. BUYER BEWARE when you go there. THEY HAVE NOW LIED TO ME TWICE. so my battery now cost over $439.00 for a $169.00 battery because i did not do the other $2000.00 with them for the code I SUPPLIED TO THEM. plus we had to call for two days to find out if the battery was replaced, A LIE BY OMMISSION IS STILL A LIE. THEY HAVE LOST ALL OUR BUSINESS FOR GOOD. More
by KIM
Employees Worked With
Kim
February 16, 2022
Do not get your car serviced here. The management staff is extremely rude especially the director/manager of Service,Bob, Rob or something like that was their name.. Gave complete atti The management staff is extremely rude especially the director/manager of Service,Bob, Rob or something like that was their name.. Gave complete attitude and said he didn’t need my money or business when I was upset they tried scamming me (they think they can swindle anyone out of $). I Had a oil change done, recommended another Cabin & Air Filter that was clean and replaced 1 month ago by me and a brake flush that was done 2 months ago; and changed the price was changed $20 higher when I went to pay. I do not & will not recommend this place to anyone I know. Was a gruesome experience. More
by Peter
Employees Worked With
Robert, Randy
December 02, 2021
Daniel was GREAT. He explained everything that needed to be done. They didn't have a part and I needed my car that evening, so the servicemen put everything back together so I could drive my car home. Dan be done. They didn't have a part and I needed my car that evening, so the servicemen put everything back together so I could drive my car home. Daniel called the next morning to confirm the part was in. I brought my car back and they replaced the part immediately. More
by deborah202
Employees Worked With
Daniel
November 23, 2021
Do not use this dealer for service. Most dishonest service place I've ever seen in over 40 years of car ownership! Took my 2015 Nissan Altima there for manufacturer recall. As part of service they did service place I've ever seen in over 40 years of car ownership! Took my 2015 Nissan Altima there for manufacturer recall. As part of service they did their vehicle inspection. My service advisor, Carlos Saucedo and tech, Jimmy Shewmaker told me my car, with only 53,000 miles needed new AC blower motor AND Front control arms!! Wisely I said no and took it to "The Garage" on Collier Blvd. My service advisor there said it was highly unlikely since I have no symptoms and mileage so low. He put in up and on hoist came back 5 minutes later and told me all fans were working fine and control arms looked like new, no bushing cracked as this dealer told me. I write this to warn others. I cannot believe a dealer behaves like this. More
by RandyK
Employees Worked With
Carlos Saucedo, Jimmy Shewmaker
