Naples Nissan

My fiance and I came to Naples Nissan looking for a new Altima. Our salesperson was Sal, who quickly directed us to a great car and offered us a great deal. We had just walked into the dealership, were vi Altima. Our salesperson was Sal, who quickly directed us to a great car and offered us a great deal. We had just walked into the dealership, were visiting from Georgia and needed to speak with our bank before signing on the dotted line. Sal urged us to leave a credit card and license in good faith and we agreed to speak with him the next morning. In no way did we authorize him to swipe our card. It was meant to hold the vehicle. On the way out, he asked us to speak with his manager James Pool and explain why we were not buying the car on the spot. Sal stated that his manager needed to know that it wasn't anything that he was doing wrong. (Why does it matter? Why should we have to buy at that second anyway?) We told James that we wanted to discuss the financing with our bank and insurance and that we would call back the following day. Early the next day John's mother went into the hospital, needless to say we were not thinking about calling back Naples Nissan. John received a text from Sal at 3:17pm stating, "thanks for the business if you don't mind i already swiped a thousand on the credit card to secure the vehicle and put the radio in...please lmk what time you want to pick up" When my fiance showed me this message I was in disbelief. Where in the world of business and customer service is this acceptable? I called Sal to let him know that he had absolutely no authorization to do that, which he claimed at that moment that he didn't actually swipe the card. I let him know that he lost the sale. He acted like he didn't understand why someone would be upset about someone swiping their credit card with authorization. I tried calling the dealership to speak with management or James Pool but there was no one available to speak with me. I am already a happy owner of Nissan Murano. I however will NEVER step a foot into this dealership ever again. Naples Nissan offers a "lifetime warranty" that may seem appealing however their business tactics are extremely poor. I would rather take my chances anywhere else. More

I bought my 2nd Nissan from John Marazzi Nissan. My salesman was Angel Pagan for this car and for my last one! Angel is very professional and knowledgeable about the cars he sells. He is friendly and salesman was Angel Pagan for this car and for my last one! Angel is very professional and knowledgeable about the cars he sells. He is friendly and not over bearing at all. He gave us time to decide on our purchase of our Nissan Maxima. I would buy my next car from Angel also! More

I just purchased a 2011 Nissan Altima from John Marazzi. Our salesman Angel Pagan was great! He answered all of our questions regarding the cars and worked very hard to help us through the financing process Our salesman Angel Pagan was great! He answered all of our questions regarding the cars and worked very hard to help us through the financing process. I didn't feel rushed on making any decisions or forced to purchase which is a huge fear when in the market for a new vehicle. My overall experience was phenomenal and I am very happy. If you're thinking about getting a new car at this dealer, ask for Angel Pagan. He's a great salesman, who take's pride and consideration in his customer satisfaction! More

Everyone we worked with at the dealership was very friendly. However I brought my car in to get the windows tinted and the job was not completed. I was told I would get a strip of tint at the top of friendly. However I brought my car in to get the windows tinted and the job was not completed. I was told I would get a strip of tint at the top of the windshield and that was never done. Once I got the car home I also found a bubble in the tinting on the passenger side window. Hopefully the next time I bring my car in, it will be fixed. More

We have had multiple problems with this dealership and their service department. When we have complained, we were not happy with the lack of follow up and customer care, especially when we purchased two v their service department. When we have complained, we were not happy with the lack of follow up and customer care, especially when we purchased two vehicles from the dealership. But we deal with it because we love Nissan vehicles. More

I had the pleasure of meeting and doing business with Angel Pagen in sales, Tina in customer service, and James in Finance. these employees gave 150%. I could not have been more pleased. I also had the p Angel Pagen in sales, Tina in customer service, and James in Finance. these employees gave 150%. I could not have been more pleased. I also had the pleasure of meeting Joe Marazzi, and John Marazzi they are two down to earth people that made you feel more like family then a customer I would MORE then recommend anyone who is looking for a new or used vehicle to give them a call. I wish them all well and much success now, and in the future. Sincerly Joe Colosimo Port Charlotte, Florida. More