Naples Nissan

This was my first time at Naples Nissan. Victor DeJesus wrote up my vehicle for service on 2/20/23 for a recall and programming a new key fob. Victor was very professional, courteous and t Victor DeJesus wrote up my vehicle for service on 2/20/23 for a recall and programming a new key fob. Victor was very professional, courteous and thorough. My 2017 Rogue was serviced and ready as promised. A very professional operation. More

Terrible and dishonest people. They never honored the deal they offered me over the phone. I spoke to both the sales manager ken and a car sales person by the name of Alex Dovi abo They never honored the deal they offered me over the phone. I spoke to both the sales manager ken and a car sales person by the name of Alex Dovi about a verbal agreed lease payment over the phone. I was very clear that if the lease was not possible to please let me know so that I don't have to drive two hours from Miami to Naples. They told me yes come we will definitely be in the range we agreed on. I go and they tell me the opposite and even tell me that Alex Dovi does not exist here and that he was fired. I literally still have the text of him two hours prior to driving over there. They were clearly lying and had no regard for the unnecessary inconvenience they caused. More

We recently leased a Nissan Rouge. There was no pressure to lease or purchase. Our salesman Juan did an excellent job and there was no pressure from the finance department. Thank you a There was no pressure to lease or purchase. Our salesman Juan did an excellent job and there was no pressure from the finance department. Thank you and if I come across someone who wants to purchase a car I will refer them to Naples Nissan More

Offered cash for vw eos, sales rep. said he would hold the car for me but sold it to someone else. The internet sales manager said I should learn from this experience. What a goofball, said he would hold the car for me but sold it to someone else. The internet sales manager said I should learn from this experience. What a goofball, I'm 60 years old and they will never see a penny of my money. Totally unprofessioal. More

I had my car shipped from MN. When I went to drive it the intelligent key was not working properly. I stopped without an appointment. Joe took my car, reset it , and I was back on When I went to drive it the intelligent key was not working properly. I stopped without an appointment. Joe took my car, reset it , and I was back on the road! I’m so grateful for the prompt, friendly service. More

Be charged 2 thousands dollars without agreement and lack of knowledge for my father ,not satisfied with the service of knowledge for my father ,not satisfied with the service More

10 days ago, went in to purchase a used Honda Ridgeline that was advertised online at $34,500 +/-. I drove 60 miles to see it. Turns out that you cannot buy a used car for the online price. They added fee that was advertised online at $34,500 +/-. I drove 60 miles to see it. Turns out that you cannot buy a used car for the online price. They added fee after fee and suddenly it was $40,000+. I was tripled teamed by the salesman, his apprentice and their back office guy. It was way too stressful. Old time car sales. They would not let me leave. I finally negotiated a deal because I did like the truck. However, when I went back the next day to pick it up, they only had one key fob. After ten days, they have not found the primary fob. The salesman said that's the way they got it, that's the way it is. I need a second key. Cost will be $250-$300. I asked them to reimburse me and they said one key is it. Second, even though the truck came with their lifetime limited powertrain warranty, it did NOT have even a 30-day Naples Nissan warranty. So, unless something serious fails, I cannot get minor issues addressed. I financed though Naples Nissan with Suncoast Credit Union. I later learned that their finance person did not follow through with what he was supposed to do. I wish Carmax had a truck that fit my criteria. At least there, you are treated better. I have bought several cars from Carmax and will continue to deal with them in the future. More

They want to control you from the moment you drive in. . when we told them we just wanted to look at a certain model. They demanded our personal info. We were told to leave! . when we told them we just wanted to look at a certain model. They demanded our personal info. We were told to leave! More

WOREST! sold me a 2021 and the transmission went out twice only 2400 miles and refused to extend the warranty after they replaced it which tells me they don sold me a 2021 and the transmission went out twice only 2400 miles and refused to extend the warranty after they replaced it which tells me they don’t stand by their cars I had to hire a lawyer to get it fixed. Was also pressured to buy the car even when I repeat to say no I can’t afford their price after I bought the car went to a bank and got a better deal. More

All the repairs required on my Ford Ranger were completed to my satisfaction. Thank you! to my satisfaction. Thank you! More