Naples Nissan

I limped into the dealership this morning with what I thought was a more than half dead battery. Jacob Immediately took over to help me, an older single woman in my own. He got my battery and the batte thought was a more than half dead battery. Jacob Immediately took over to help me, an older single woman in my own. He got my battery and the battery to my key fob replaced free of charge. It was still under warranty!! Thank you!! Jacob Karen rose More

the service advisor was very professional and explained everything that was scheduled on my vehicle. he took his time and made sure i understood everything clearly. he arranged for the shuttle driver to ta everything that was scheduled on my vehicle. he took his time and made sure i understood everything clearly. he arranged for the shuttle driver to take me to my office. he also called me and offered suggestions that the technician servicing my Rogue Sport had pointed out. he also arranged for the shuttle driver to pick me up when my vehicle was ready. my whole experience with the service department was stress free and handled expeditiously.. More

Danny, the service mgr took charge of the problem that has been going on the past two months and fixed it. Was very surprised when called and said part was in Thank you Danny has been going on the past two months and fixed it. Was very surprised when called and said part was in Thank you Danny More

excellent service I was amazed once again at the naples nissan dealership... The service was excellent and everyone was pleasant to talk to. The atmosphere was very c I was amazed once again at the naples nissan dealership... The service was excellent and everyone was pleasant to talk to. The atmosphere was very comfortable too. More

Well I showed up for my appointment and they said 2 hours and in 2 hours everything that needed to be done was done great and in 2 hours everything that needed to be done was done great More

UNHAPPY CUSTOMER I purchased a Nissan Rogue on December 23rd. I traded in my Hyundai Azera LTD, which was on lease. No problem they told me...we can take care of you I purchased a Nissan Rogue on December 23rd. I traded in my Hyundai Azera LTD, which was on lease. No problem they told me...we can take care of your lease and get you into a NEW Nissan. It was evening and all of the staff were waiting on closing the sale and they wanted to get out of there! We agreed on a deal and i was advised that the lease was taken care of (they would pay it off and would not owe anything). While in the finance office, the finance guy kept looking at his watch, receiving cell phone calls from his wife and texting her as he was supposed to go home (he told me that). Everything was explained very quickly, I was given the car and off I went. This was at a little after 9 P.M. I felt uneasy about the numbers, so when I got home, I went over the contracts myself and realized that I misunderstood parts of it, so I immediately called my sales person who said he would find someone to help me. After a couple of texts back and forth, he said that he was unable to help me, he was sorry, that there was no one there that I could speak with. Christmas Eve, Christmas Day, nothing. New Years Day I received a call from the salesman (who btw, was young and I felt it may have been his first sale?)called me to tell me I Had To Turn in My Lease myself. What??? So he drove up to Punta Gorda in my traded Hyundai and I had to go in and sign the paper that released me off the lease, then I had to drive him all the way back to Naples and then all the way back to Punta Gorda. New Year Day!! I asked if he would at least fill my tank, but he said he didn't have the authority to do that. I was able to speak with the Sales Manager a few days after the holidays and at that time I became a Ma'am and was told that I signed the contracts. Well, I just figured I was screwed and lesson learned!!. I do like the car BUT>>>>>>yesterday I received a bill from Hyundai for $1224.28 outstanding fees. I was told that everything was taken care of. I called Naples Nissan and asked for someone in the business office, or a complaint department. I was on hold for a while, and the receptionist came back to tell me that no one was available to help me...SOUND FAMILIAR??? She asked me if she could help, and I told her no, I needed to speak to someone in the business office or complaints. She said there was no one, but if I gave her my name and phone number, she would have someone call me. Then she began to question me, and I told her this was an issue she could not help with and he attitude changed. I hung up because I am over attitude and not having anyone available to help me with my issue. It's funny how they romance you during the sales process and after you become a Ma'am. More

Came in for oil change and tire rotation service and was waited on immediately and car ready 30 later. Very pleased. They have slways been prompt and courteous. waited on immediately and car ready 30 later. Very pleased. They have slways been prompt and courteous. More