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Naples Nissan

Naples, FL

2.9
719 Reviews
Naples Nissan in Naples located near Fort Myers Florida is Southwest Florida's only "Nissan Circle of Excellence" Award winning dealership. We are the home of the "Nationwide Lifetime Warranty" We feature a robust inventory of New Nissan cars, trucks and SUV's as well as the areas largest selection of quality pre-owned cars at the guaranteed lowest prices. Our state of the art service center features a comfortable lounge, shuttle service and service loaner program.
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3640 Pine Ridge Rd

Naples, FL

34109

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Showing 719 reviews

September 28, 2020

Absolutely horrible experience. Drove two hours ready to buy a car for the listed online price. Once in the dealership they added in over $4k in fees making a car listed for $11,788 online to over $17k. Rud More

by Hannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Michel
Jul 08, 2021 -

Naples Nissan responded

At Naples Nissan, we place the utmost importance on treating every customer with courtesy, integrity and respect while going the extra mile in every way. It appears that we failed at this during your visit. Please reach out us at 239-643-3800 and I will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care. Isaiah Oliver Customer Relations Manager

September 14, 2020

They make you sit on their sales floor for hours and hours to wear you down, wear you out. Then they jack up the interest rates to pad their pockets by adding excessive warranties over the loan to valu More

by flagent
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Sam, Carlos, George, Jessica Michel
Jul 08, 2021 -

Naples Nissan responded

Flagent, we're extremely disappointed to hear that you left Naples Nissan feeling unsatisfied. This is never something we want to hear. We would like a chance to make this right. Please give us a call at (855) 453-1897 at your earliest convenience. We always look for opportunities to improve. We hope to hear from you soon so we can make this right. Isaiah Oliver Customer Relations Manager

September 11, 2020

Contacted Naples Nissan to buy a Altima. Spoke with salesmen and manager. Totally not willing to do business over the phone. Won’t call again. More

by Alitma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ozzi and Iran
September 10, 2020

Service department is awesome, honest, fair , had paperwork done as soon as I got to dealership. Bob and James are exceptional and always honest, no upsell on anything. I trust them completely with More

by Lenk.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob and James
Sep 14, 2020 -

Naples Nissan responded

Lenk, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Naples Nissan and positive feedback means the world to our staff, particularly the team members that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 02, 2020

Financing seems a little messy. Purchased a pre owned 2015 BMW. SHOULD HAVE STUCK with a great Nissan product. I would not hesitate to purchase a Nissan from Naples Nissian. More

by Moss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, finance. And Scott for the sale.
Sep 07, 2020 -

Naples Nissan responded

Hello Moss, we appreciate you taking the time to leave us this feedback. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

August 26, 2020

I am a loyal Nissan customer, Aways great courteous service in a timely manner. As long as I live here I will only buy my cars here and in the meantime, they are keeping my 2014 Versa in good shape. More

by blysle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Toledo and others, Jessica Michel
Aug 31, 2020 -

Naples Nissan responded

Blysle, thank you! We take our reviews seriously and are delighted to hear about your visit. At Naples Nissan we are always striving to do better than your last visit.

August 25, 2020

James was my attendant and he was great. Very informative and got me in and out quickly and made sure my vehicle was in proper working condition. Highly recommend More

by Jim.feipel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Michel
Aug 31, 2020 -

Naples Nissan responded

Jim, we are so happy to read such a great review about Naples Nissan! Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2020

Great Service Having been my first experience with Naples Nissan, the service department was over the top! Prompt, courteous and when they told me my vehicle would More

by DBS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Moyta
August 13, 2020

Great service Never a problem with service. Staff very nice and helpful to solve any issue. Appointments are honored at time scheduled and very nice waiting area More

by JCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Michel
Aug 13, 2020 -

Naples Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 12, 2020

Excellent sales and service departments. Spotless dealership, comfortable environment. Friendly and helpful staff, always ready to assist. Will recommend to all, great place doing it right. More

by chris m3
Recommend Dealer
Yes
Employees Worked With
Jessica Michel
Aug 13, 2020 -

Naples Nissan responded

Chris, we're glad to hear our staff took such great care of you! Here at Naples Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

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