Naples Mazda

Our buying experience was horrible. They didn't provide what was promised (free oil changes and tire rotations at ANY Mazda dealership for 3 years), charged us extra $1000, and I'm stil They didn't provide what was promised (free oil changes and tire rotations at ANY Mazda dealership for 3 years), charged us extra $1000, and I'm still waiting for the refund 2 months later. Also was pushed to finance the car instead of paying cash, which cost us extra$$. Were charges $2477 for Naples Advantage, never got any of the services. Car wasn't cleaned and tank wasn't filled when got the vehicle. Still fighting to get what I'm owed. More

Initially, difficulty contacting someone to get “back to me”.(.I’m a “ snowbird”)…when “resolved” all else went smoothly. Was not satisfied with the “process” of explanation of the warranty….very polite me”.(.I’m a “ snowbird”)…when “resolved” all else went smoothly. Was not satisfied with the “process” of explanation of the warranty….very polite presentation.. no issue there.., but the “process” seemed like a”hustle.” HUGE amount of paper docs ( all reduced to a thumb drive—which I guess is alright in the digital age (remember I’m a relic of the silent generation). However, once an agreed upon price was mutually agreed to …to be confronted with new options potentially adding thousands of dollars to an acquisition decision and the commitment of funds thereto was disconcerting. (How’s that for politeness instead of the “three capital letter acronym” currently in vogue and use —-even I do it on occasion) Finally a little more attention up front on options regarding state licensing fee ($381 as I recall) which had I been aware I could have saved $200 had I been asked or spoke up that I had a FL tag and registration (account my purchase of the Mazda came on the heels of a car swamped—out by Hurricane Ian) and too when/when do I get my car title? You’re constantly thinking of questions etc when car buying….the ball drops on occasion In closing I want to reiterate the service/attention and updating of arrival from Coby and Elliot was very professional, thorough and appreciated. I will recommend Naples Mazda to friends and associates. More

Courtesy and prompt service. Marko was helpful and explained service procedures clearly. Service was performed in a timely manner. Marko was helpful and explained service procedures clearly. Service was performed in a timely manner. More

The service advisor was a great communicator and let me know everything I needed in real time. know everything I needed in real time. More

John spent time finding the vehicle that would meet our budget. He is a pleasure to work with. This is the second time we have leased front him. budget. He is a pleasure to work with. This is the second time we have leased front him. More

In the 5 years I've been taking my car to Naples Mazda, I can only say good things about the service received. I believe dealerships play a key role on consumers when choosing a car manufacturer. So far Napl can only say good things about the service received. I believe dealerships play a key role on consumers when choosing a car manufacturer. So far Naples Mazda, is making me stick to Mazda. Thanks. More

We purchased a pre-owned car that had a battery management light on and the navigation system would not load. We were told that both items would be taken care of. When the car was delivered, the management light on and the navigation system would not load. We were told that both items would be taken care of. When the car was delivered, the light was still on and the navigation did not work. We live in another state. We had to buy a new battery and install it. That took care of the light. I had to update the SSID card on my computer myself. That took care of the navigation system. Poor customer service. More

Wry prompt, polite and knowledgeable He didn’t hover over me. He was appreciative of my time. over me. He was appreciative of my time. More

Unfortunately I was sick during my car buying experience but quickly needed a replacement vehicle. I had good experience w/Ellen & Cole the first day. But was sick so had to leave. My next encounter was but quickly needed a replacement vehicle. I had good experience w/Ellen & Cole the first day. But was sick so had to leave. My next encounter was w/Brent & I decided on a 2016 Ford Escape. They did a great job on detailing the car, etc but I think I paid at least $2,000 more than I should have. Again, still sick w/bronchitis so asked Brent about reducing the price but he said it had been reduced the prior week. Since I had already been pre-approved by my lender the finance process was relatively quick. I had been interested n purchasing a used CX-5 but all that was available were new models. Maybe next time I’ll end up w/a Mazda! Never got the new car buying kit but it was late when we left that night. More

Sales guy was good. They did negotiate more than I thought, so I was happy. The problem was with delays and really bad communication from the day we left the dealership They did negotiate more than I thought, so I was happy. The problem was with delays and really bad communication from the day we left the dealership with the new car. I waited for weeks to get a check they owed me. They also owed me parts and essentially everybody just forgot about it even though I followed up countless times. All in all I would avoid this dealership, they quite simply don’t care about it’s customers or their experience. It’s hard to believe just how out of touch they are with how it feels from the customer end of the experience. More