Naples Chrysler Dodge Jeep Ram - Service Center

Excellent service experience by James Patton My Seatbelt failed in the retracted position. James Patton worked with me to help fix the problem in a quick and economical fashion. He went above a My Seatbelt failed in the retracted position. James Patton worked with me to help fix the problem in a quick and economical fashion. He went above and beyond to expedite the repair quickly so that I could have my jeep back before the weekend. James communicated on a regular basis to keep me informed of progress. The car was out of warranty however given the safety issue, Jeep cover half the cost of the repair. I greatly appreciate James and Jeep's attention to customer satisfaction. This is why I own two Jeeps (2018 Rubicon and 2015 Willys) More

fast and courteous John was courteous and helpful. He gave a realistic expectation regarding the time required. I was pleased with his service. He could do nothing ab John was courteous and helpful. He gave a realistic expectation regarding the time required. I was pleased with his service. He could do nothing about the fact that the place was being remodeled at the time of my visit. More

Wrong part ordered for repair / over charged Wrong part ordered. Repair never done. Charged me for service that was never done. Had to have line item removed from bill Hoping this is not a Wrong part ordered. Repair never done. Charged me for service that was never done. Had to have line item removed from bill Hoping this is not a common practice at this dealership. Dealership has poor rating on social media. I can see why. More

Bobby got everything fixed right and fast! If you go to this dealer for service, ask for Bobby! And he got me the best price possible. got everything fixed right and fast! If you go to this dealer for service, ask for Bobby! And he got me the best price possible. More

Don't go there for a simple Oil Change They wouldn't let me make an appointment for an oil change. Just come in they said. So I did. When I got there he told me the wait was 1-1.5 hours. They wouldn't let me make an appointment for an oil change. Just come in they said. So I did. When I got there he told me the wait was 1-1.5 hours. Are you kidding? I left and went someplace else. I prefer to have maintenance done by the dealership. I think it is poor customer service not to let me make an appointment. More

Repair Excellent customer service and delivered vehicle for the quoted price sooner than anticipated. Rudy was very thorough and a pleasure to work with. I Excellent customer service and delivered vehicle for the quoted price sooner than anticipated. Rudy was very thorough and a pleasure to work with. I would encourage everyone to go through Rudy when you go to the dealership. More

Trustworthy Service with a Smile Sometimes finding trustworthy auto service can be a daunting task. My experience with Rhonda at Naples Chrysler Dodge Jeep Ram when servicing my Jeep Sometimes finding trustworthy auto service can be a daunting task. My experience with Rhonda at Naples Chrysler Dodge Jeep Ram when servicing my Jeep Wrangler was great. Her demeaner and professionalism was top quality and admirable. I appreciate her communication throughout the service, which did not take as long as I had expected, which was also nice! Thank you, Rhonda, Rudy, and her awesome team to getting me back on the road! More

Fast service Agent Rudy helped me a lot, he explained throughly and provided me with great and super fast service. I'm very pleased with my visit. Agent Rudy helped me a lot, he explained throughly and provided me with great and super fast service. I'm very pleased with my visit. More

Great service Went to service department because of a recall. Was taken right on time. I had a few questions which were answered right away. Jim Patton was great Went to service department because of a recall. Was taken right on time. I had a few questions which were answered right away. Jim Patton was great. Even adjusted my surround sound. He is a credit to Chrysler and to Naples Dodge. More

American car dealerships never change Chrysler is fortunate to have some desirable vehicles, because their dealerships and service can't compete with the BMW dealership I frequent for my t Chrysler is fortunate to have some desirable vehicles, because their dealerships and service can't compete with the BMW dealership I frequent for my two other vehicles. I was at this dealership for routine service and recall repairs on my Pacifica. Recently I was called (solicited)by Chrysler corporation to schedule service. I thanked them for the reminder and scheduled an appointment. When I arrived at the dealership, they had no appointment scheduled for me. They told me an appointment wasn't necessary for the type of maintenance service I needed. They then told me it would take 4 hours to do the recall repairs and and the multi point service. I said I would wait.There is some construction going on, so I'm hoping it includes a waiting area worthy of the vehicles they sell. The current waiting area is, I think, the childrens' playroom? With outdated furniture and an old small television hanging up in the corner. They did not offer a loaner vehicle or a shuttle to any shopping area..Though shortly thereafter I saw some type of 'courtesy shuttle' pull up. Oh well, I decided to take a walk over to the Lowes nearby. Lucky me....I received a text within an hour and 15 minutes that my car was complete. The friendly customer service man said the 'internet must have been working well that afternoon' for it to be done so quickly. At the cashier's desk ( the women were very nice) I was told one of the parts for the recall wasn't available for the repair and they would call when it came in. Great...I get to return. More