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Naples Chrysler Dodge Jeep Ram - Service Center
Naples, FL
2,257 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,257 Reviews of Naples Chrysler Dodge Jeep Ram - Service Center
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September 18, 2019
John Woodward is excellent. Very helpful, goes above and beyond to get the answer to your question. Has a great personality and makes you feel very comfortable. Very helpful, goes above and beyond to get the answer to your question. Has a great personality and makes you feel very comfortable. More
by Dorma
Employees Worked With
John Woodward
September 12, 2019
Worst service I have ever seen I had taken my Grand Cherokee to this Naples dealership a number of times for service/ recalls etc. My experiences were always the same - terrible. I had taken my Grand Cherokee to this Naples dealership a number of times for service/ recalls etc. My experiences were always the same - terrible. Once after driving up there for a recall appointment, I was told after I got there that they did not have the part but assured me they would call when it came in. They never called! Another time I took my vehicle in for oil change etc. I chose to wait as I was told it would only take 45 minutes. I went for lunch and came back expecting it to be done. It was not and I waited for 4 more hours. Hard to believe, huh? Every time I asked why it was taking so long, they told me it was almost ready. Finally, I went back into the service department, as the service rep was right behind telling me I could not go back there. I learned that they had removed the cap where the oil is put in, then someone else started the car and sprayed oil all over the engine compartment. It took 6 hours before I got out of there! The last straw was when I went up there for an oil change, tire rotation and checked in and was told it would cost $105.00. I took my keys, left and told myself I would never go back and I have not. BTW, I got the work done at Tire Kingdom for $32.95 More
by Bob H
Employees Worked With
Charles Chambers, John Dean
August 24, 2019
Awesome service!! I highly recommend Brian Gatzki in service!! He got me an appointment next day and communicated with me through the entire process. Top notch service! I highly recommend Brian Gatzki in service!! He got me an appointment next day and communicated with me through the entire process. Top notch service!! More
by PReed1
Employees Worked With
Brian Gatzki
August 20, 2019
Excellent service John was very pleasant to work with. He was very professional and seemed to care about my satisfaction. This was my second visit to this dealership fo John was very pleasant to work with. He was very professional and seemed to care about my satisfaction. This was my second visit to this dealership for service in the last eight months and both experiences were great. Employees like Michael Sullivan remembered me from my first visit and took the time to say hi and talk to me. All the issues I was having with my 2017 Jeep Wrangler were taking care of in a timely manor. I would recommend this service department to anyone. More
by Tom S
Employees Worked With
John Woodward, Michael Sullivan
August 20, 2019
Great service and customer service for my Jeep My appointment with the Jeep Dealership for my routine maintenance was outstanding. Very well done, I was attended to quickly, the service representat My appointment with the Jeep Dealership for my routine maintenance was outstanding. Very well done, I was attended to quickly, the service representative was efficient, the service performed was efficient and effective. Great job! More
by eaccardi
Employees Worked With
Michael Rickvalsky
August 14, 2019
Service adviser John Woodward is a great service adviser .He is great to work with and listens to what ever the problem may be and is quite a pleasant person. John Woodward is a great service adviser .He is great to work with and listens to what ever the problem may be and is quite a pleasant person. More
by dalailama23
Employees Worked With
John Woodward
July 10, 2019
Great and Quick Service I called and spoke to Rudy about getting an appointment for an Oil Change and Rudy told me to come in on Wednesday, so I did first thing in the mornin I called and spoke to Rudy about getting an appointment for an Oil Change and Rudy told me to come in on Wednesday, so I did first thing in the morning. Service was easy and ready quickly! Definitely looking forward to working with Rudy for any further needs I have! More
by Lalmaraz
Employees Worked With
Rudy Vargas
July 04, 2019
Poor Customer Service Lack or response or assistance with a Jeep that has rust on it - horrible experience trying to get a claim started - we went 3 weeks ago and have call Lack or response or assistance with a Jeep that has rust on it - horrible experience trying to get a claim started - we went 3 weeks ago and have called several times with no return call. More
by faircloth
Employees Worked With
Chris Rozsas
June 05, 2019
Service Appointment - 5-24-2019 Truly excellent service of my 2005 Jeep Grand Cherokee managed by John J. Woodward. I've come across very few service writers during my many years if Truly excellent service of my 2005 Jeep Grand Cherokee managed by John J. Woodward. I've come across very few service writers during my many years if owning Jeep Grand Cherokees who knew as much as John knows about them. He's the best. Easy to work with, very reliable and responsive, and very attentive to details. Never misses anything. I also have my 2014 Jeep Grand Cherokee regularly serviced at Naples CDJR. Ditto for the service work I've had done for that vehicle. More
by Mike S
Employees Worked With
John Woodward
May 22, 2019
Recall The service was outstanding. He took care of my problem just as promised in very short time. I would Recommend him to anyone. Excellent service. The service was outstanding. He took care of my problem just as promised in very short time. I would Recommend him to anyone. Excellent service. Thanks More
by RedRam
Employees Worked With
John Dean
