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Naples Acura - Service Center

Naples, FL

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28 Reviews

28 Reviews of Naples Acura - Service Center

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December 06, 2015

Putting the "Extra" in Extraordinary Service I have purchased several Acuras from this dealer over the years and regularly bring my cars in to have them serviced as Service Department does an exc More

by wysockiswfl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shane Duhaime, Jade Ward, Steve shelton, Chris Bargnesi
Jan 04, 2016 -

Naples Acura responded

wysockiswfl, Thank you for taking the time to share your experience. You have been an extremely loyal customer over the years and we appreciate your business. I am happy to hear Shane and his team where able to diagnose the problem and get the vehicle back running like it should. Our service department is one of our greatest assets; they build long standing relationships with our customer and keep them coming back to our sales department. We look forward to seeing you in the future. Best Regards, Ross Levy General Manager Naples Acura

September 05, 2015

It was quick and easy to purchase a car We brought our TSX in for an oil change and while we were there we looked at the 2015 TLX and have had nothing but good experiences with our prior Acu More

by ellen bonita
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan in Finance was also great to deal with, Steve shelton
Sep 09, 2015 -

Naples Acura responded

Ellen, Welcome to Florida and more importantly welcome to the Naples Acura family. I am glad you found our dealership; we look forward to building a long relationship and assisting you with all your automotive needs. The TLX has a ton to offer and is such a great value compared to everything in its class. Make sure you stop in for your complimentary car washes and say hello when you are in the area. Thank you for your business. Best Regards, Ross Levy General Manager Naples Acura

February 18, 2015

Outstanding dealer, should be the template for all dealers. We purchased a new MDX Acura from Naples Acura with Norm Johnston as the sale representative, The whole transaction was almost seamless as it was dif More

by Joe H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve shelton
Feb 25, 2015 -

Naples Acura responded

Joe H, Thank you for taking the time to share your experience. I am happy to hear we were able to accommodate you and get you the exact vehicle you were looking for. We appreciate you being patient during the building process and glade It all worked out. I will be sure to pass along you kind words to the service department as well. Thank you for your business and welcome to the Naples Acura family. Best Regards, Ross Levy General Manager Naples Acura

Feb 25, 2015 -

Naples Acura responded

Joe H, Thank you for taking the time to share your experience. I am happy to hear we were able to accommodate you and get you the exact vehicle you were looking for. We appreciate you being patient during the building process and glade It all worked out. I will be sure to pass along you kind words to the service department as well. Thank you for your business and welcome to the Naples Acura family. Best Regards, Ross Levy General Manager Naples Acura

February 09, 2015

Verg good experience Very satisfied with our treatment by Naples Acura and Normand Johnston This is the second Acura MDX we have bought from Norm. Good salesman and a pe More

by 4444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 14, 2015 -

Naples Acura responded

4444, Thank you for taking the time to share your experience. We appreciate your loyalty to the brand as well as to Norm. Norm is an asset to our dealership and always has the customer’s best interest in mind. I hope you are enjoying the new MDX and thank you again for your business. Best Regards, Ross Levy General Manager Naples Acura

September 05, 2014

After 7 years, I will not return I have had my acuras serviced at Naples Acura for the past 7 years. When it was Germain Acura we got great service and knew the advisors who worked th More

by Geezuskereist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe in service
Sep 19, 2014 -

Naples Acura responded

Thank you for taking the time to share your experience. I am sorry to hear your experience in our service department has been unsatisfactory. Our goal is to provide our customers with exceptional service at a price that is in line with our competition. I would like the opportunity to discuss your concerns in an effort to regain your trust as well as learn where we are falling sort. My direct email is rlevy@naplesacura.com and the dealership number is 239643-6166. Your business is valued and l look forward to the opportunity with speaking with you. Best Regards, Ross Levy General Manager Naples Acura

September 04, 2014

Never going anywhere else Just wanted to say that im never going to anywhere but to Naples acura. Mr.shelton went out of his way to make sure my having to get a big service was More

by mariaardire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve shelton
Sep 06, 2014 -

Naples Acura responded

mariaardire, Thank you for taking the time to share your experience. I am so glad Steve made you experience enjoyable. He is an asset to our dealership and he takes customer satisfaction very seriously. We appreciate your business and look forward to having you as a customer for many years to come. Best Regards, Ross Levy General Manager Naples Acura

September 03, 2014

my 2007 civic si It isn't often that a hondas AC system blows up. So when it does its a frustrating experience and few things make matters worse than having to deal wi More

by jagodojr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve shelton
Sep 06, 2014 -

Naples Acura responded

jagodojr, Thank you for taking the time to share your experience. I am glad to hear Steve was able to put a positive twist on bad situation. Steve is a huge customer advocate and always tries to do the right thing. We appreciate your business and thank you for using our service department. Best Regards, Ross Levy General Manager Naples Acura

February 07, 2013

Buying the car was a great experience. Having the car in and out of service since I bought it has not. I will take it to be worked on with mechanics who are use to mechanical issues on cars. Very unhappy wi More

by BoricuaJAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shayne
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