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Naples Acura - Service Center

Naples, FL

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28 Reviews

28 Reviews of Naples Acura - Service Center

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October 15, 2019

The best experience! I had the pleasure of meeting Matt when I stopped for a engine light on diagnosis on my VW Beetle. I was greeted by him and was fully explained to me More

by Farhadb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Belloff
Oct 17, 2019 -

Naples Acura responded

Farhadb, Thank you for taking the time to share your experience with us and for allowing us to earn your business! It is so great to hear that Matt & team were able to get your engine light issue resolved quickly and got you going on your way. We'll look forward to seeing you again, but hopefully not for any other problems! Best Regards, Naples Acura

April 24, 2019

Quality, helpful service We went in for an oil change and left with a new certified pre owned car and couldn’t be more happier. Norm Johnston went above and beyond to make thi More

by Robert52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe from Management, Marianne Sullivan
Apr 26, 2019 -

Naples Acura responded

Robert, Thank you for taking the time to share your experience with us. Congratulations on your new Acura! We're so glad to hear that Norm, Joe, & Marianne went above and beyond to get you into the perfect CPO Acura & made your purchase an enjoyable one! We hope you are enjoying your new ride, and we'll be looking forward to continuing your loyalty in the years to come. Best Regards, Naples Acura

October 17, 2018

Great Service Advisor Thank you Paul for always making my service visits pleasant. Your sincere greetings is a BIG plus for Naples Acura. I highly recommend the Service D More

by Monthly Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Parenteau
Oct 29, 2018 -

Naples Acura responded

Monthly Customer, thank you for taking the time to share your experience. It is fantastic to hear that Paul always makes sure to greet you upon your arrival and provide you with the best Service experience possible.

September 07, 2018

Top notch Took my car in for service this AM. The loaner was already sitting there waiting for me. On the ball! Paul handled my service setup and was way ahead More

by The Shark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Parenteau
August 31, 2018

RDX Lease My wife and I leased a 2019 RDX with the Tech Package. Norm was very creative in working with our existing lease and getting us a great deal. More

by Rusty
Recommend Dealer
Yes
Employees Worked With
Norman Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2018

Excellent customer service everytime!! I have been taking my MDX to Naples Acura since new and consider them the best service department I've ever dealt with. Professional, friendly and pr More

by bruce2014mdx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Parenteau
March 04, 2017

Service like this creates Sales!! Been here twice - both times Chris adjusted my settings free. Then I calledLeo in Parts, who graciouly mailed the exact part I needed. These folks a More

by Ann Ehlers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Medina, Chris Bargnesi
Mar 08, 2017 -

Naples Acura responded

Ann Ehlers, Thank you for taking the time to share your experience. I am so glad to hear Chris and Leo took such good care of you. We have a great team and everyone works together in order to provide our customers with the very best experience. Thank you for trusting us with all your service needs. Best Regards, Ross Levy General Manager Naples Acura

January 25, 2017

naples acura great sales expierience and great acura 2017 rdx the expierience was great thank you looking forward to the new car Johnathon did a great j More

by glenn wozniak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Gedeon, Steve Detri
Feb 08, 2017 -

Naples Acura responded

Glenn, Thank you for taking the time to share your recent experience. I am glad to hear Jonathan did such a great job. We appreciate your business and look forward to servicing your new RDX when it is ready. Welcome to the Naples Acura family. Best Regards, Ross Levy General Manager Naples Acura

October 27, 2016

Issue resolved! I had an issue, after the fact, with the price I was charged for a starter replacement. I normally do my due diligence in getting quotes from at least More

by Glexdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Duhaime, Chris Bargnesi
Nov 11, 2016 -

Naples Acura responded

Glexdriver, Thank you for taking the time to share your experience. I am sorry to hear we did not initially meet your expectations; however I am happy to hear we were able to make it right and retain you as a customer. Your feedback is extremely important to us and we are always trying to improve our processes to better suite our customers. In the future if there is anything I can do for you please do not hesitate to reach out to me directly. Best Regards, Ross Levy General Manager Naples Acura

December 16, 2015

Poor Customer Service On Thursday, 12/10, I went online to set up an appointment for an oil change for my 2015 TLX. I was intercepted by a chat agent who I asked for pric More

by DanHonick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Bargnesi
Jan 07, 2016 -

Naples Acura responded

Mr. Honick, Thank you for taking the time to share your experience. Although I prefer reading positive reviews, I do realize my team is human and mistakes do happen. It is important that our customer not only tell us the good times but also inform us when we do not meet their expectations. As you know I have already been in contact with you and we have implemented process to improve our customer interaction. Once again I do apologize for your inconvenience and hope you will give us another opportunity like we discussed in our meeting at the dealership. Please feel free to reach out to me directly if you need anything in the future. Thank you for being a Naples Acura customer. Best Regards, Ross Levy General Manager Naples Acura