Maserati of Naperville

🚨 Buyer Beware: Deceptive Practices at Maserati of Naperville 🚨 One star is exceedingly generous. I purchased a 2019 Porsche Cayenne from Maserati of Naperville, expecting a quality vehicle based on Naperville 🚨 One star is exceedingly generous. I purchased a 2019 Porsche Cayenne from Maserati of Naperville, expecting a quality vehicle based on their assurances and the clean Carfax report. What I received was an unsafe, flood-damaged car riddled with issues. Within 24 hours of delivery, the engine light came on, and a diagnostic report revealed extensive problems, including a damaged turbocharger, persistent water damage, non-functional driver assistance systems, a bunch of other water related damage and a strong odor of mold/mildew—a clear sign of prior flooding. The car cannot pass inspection and is illegal to drive in both Maine and Illinois. Maserati of Naperville reset the engine light and all the codes just before shipping the car to me, demonstrating they knew about these issues but failed to disclose them. Despite immediate outreach and numerous attempts to find resolution, the dealership refuses to take accountability, wanted me to pay a 10% restocking fee, $1/mile driven and pay for return shipping. They finally agreed to refund my full payment but I still had to pay shipping. When they got the car back they said the won't refund my full amount because the engine light is on and it wasn't when they shipped the car. This was the reason I returned the car and they agreed to a full refund due to the engine damage. Their conduct is a blatant violation of consumer protection laws and constitutes FRAUD. 📢 I urge anyone considering buying from Maserati of Naperville to think twice. Their deceptive practices, lack of transparency, and refusal to honor basic legal obligations have caused me significant financial and emotional distress. Don’t let this happen to you. They claim first class customer service but, I assure you, I have never been treated so poorly in my entire life. This business is a sham. Please share this post with anyone you know considering buying a car from them. More

I have issues with the vehicle within the first 24 hours of receiving it. The list price was about $26k and the dealership force additional packages on the car not advertised and the price turned into 31k. of receiving it. The list price was about $26k and the dealership force additional packages on the car not advertised and the price turned into 31k. Within 24 hours of having the car it had to be towed back to the dealership because of electrical issues. In less than 18 months of having the car, it has required multiple batteries, fuel pumps, and other work totaling over 10k worth of work. Over 4k of which I disputed and was found out that was a false report and the original tech that looked at my car no longer works there. Amassing over 120 days at least under maintenance and another 75 days left out of commission and unable to drive because I live an hour away from the dealership and couldn't get it in to be serviced when necessary. All while I am paying monthly for insurance and an auto loan for a car I can't drive. Due to this I lost a job last year because I couldn't make it in, it put a strain on my family of 5 being brought down to one vehicle, and wear and tear on my wife's vehicle because that has to be the only car right now. When I received the car I was told it had a clear maintenance record and no issues, only to later find out "it is a ticking time bomb" - BART MACA, SERVICE MANAGER. The car is still at the dealership. It was "fixed" in June, didn't make it down the road before it broke down completely again and they quoted me another $4600 for repairs. Some of those repairs were said to have already been fixed. More

Bought a 2022 TRX with less than 11, 000 miles on it last fall and was sold an extended warranty to cover the the vehicle after the regular warranty expired in about a year from the time of purchase. At th fall and was sold an extended warranty to cover the the vehicle after the regular warranty expired in about a year from the time of purchase. At the time of purchase the 2nd key didn't work, they tried replacing the battery, still didn't work. Stopped at a dealer in Iowa on the way home, they accused me of stealing the vehicle because I didn't have a 2nd key that worked and they refused to touch it saying that it had a P1300 code and it was ineligible for the remainder of the factory warranty as well as the purchased extended warranty. Needless to say I was mortified especially considering the high cost of this vehicle. I was assured by Marty that they would take care of everything. They didn't, they were unable to get the warranty reinstated, they provided a laughable allowance for this, and I had to call and email multiple times and get my bank involved to get the extended warranty reimbursed to the loan. They did offer to buy the vehicle back, but I was uncomfortable with this as I had no way to be assured that they would pay the loan off as they would not do that at the same time they picked the vehicle up and with the multiple times they said they would send the bank the money for the warranty reimbursement and didn't, I was afraid of holding the bag on the bank note with no truck to show for it. The final straw of me writing this review is that they have STILL after 10 months have not paid for a second key for the vehicle. I have offered to have them send the dealer the money, get it themselves and send it to me, whatever was easiest for them, but they just never return my calls or emails or say they will and don't. I highly recommend thinking twice before doing business with this unethical and unreputable car dealer. More

Great to do business with! Very good prices, service, and professionalism. I would highly recommend and do business with again. Very good prices, service, and professionalism. I would highly recommend and do business with again. More

David and Marty were a great help and made the car buying experience quick and stress free! experience quick and stress free! More

Working with Greg and Marty was great! Straight to the point, clear information from the beginning. Super charismatic …loved the experience Thank you ! Straight to the point, clear information from the beginning. Super charismatic …loved the experience Thank you ! More

Our experience with Maserati of Naperville was top notch, from Greg the salesguy to Marty the dealership manager to the finance guy. We have purchased many vehicles throughout the years and have to say this from Greg the salesguy to Marty the dealership manager to the finance guy. We have purchased many vehicles throughout the years and have to say this has been our best experience ever. I would highly recommend this dealership. More

They gave you good service and friendly . We didn't understand how finances work but they explained many details to us and gave us good results. We didn't understand how finances work but they explained many details to us and gave us good results. More

David is really kind and nice guy. He helps a lot. Thank you very much He helps a lot. Thank you very much More