Nalley Volkswagen

Great service from start to finish!!! Would def recommend to friends and family. Very friendly and fast service. Thanks for the great experience. Will be back. to friends and family. Very friendly and fast service. Thanks for the great experience. Will be back. More

I could have never imagined such a great experience buying my first car. From the moment I walked into the dealership everyone was kind, laid back, and it just felt different. Silvia, my salesperson, c buying my first car. From the moment I walked into the dealership everyone was kind, laid back, and it just felt different. Silvia, my salesperson, could not have been better. She was patient, she listened (which is rare from my prior experiences), she never pressured me, and she was so gentle in her approach. I didn’t feel like I was being over sold something. I have told anyone and everyone how great my experience was. It just couldn’t have been better. The overall feel was so unique and different than all other dealerships. Silvia, Michael and Craig far exceeded my expectations and made sure I felt comfortable and taken care of every step of the way. More

Silvia made this entire experience so pleasant, and she was a big part in me deciding to go with the VW. She was so easy to work with, not pushy at all, and I trusted her completely that she really cared a was a big part in me deciding to go with the VW. She was so easy to work with, not pushy at all, and I trusted her completely that she really cared about getting me the best deal. It was a very unique experience that I did not find at any other dealership! The price was unbelievable!! My sale was solely based on Siliva and the amazing price! More

I purchased a CPO vehicle from Nalley from out of state. To my surprise it was the easiest car buying experience ever! I was very pleased with Dustin he was super responsive and a great salesman. Everyth To my surprise it was the easiest car buying experience ever! I was very pleased with Dustin he was super responsive and a great salesman. Everything was great....until I received the car. I paid $600 to have it delivered to my house. The courier calls me and tells me he won't deliver it to my house and I have to meet him at a truck stop which causes me a 40 minute drive. Strike 1. I get the vehicle home and begin to look it over more thoroughly than I had at the dodgy truck stop. A front chrome trim piece on my car is missing and the VW emblem on the front of my car has a small crack in it. Strike 2. I contact Dustin who again was very responsive and told me to take it to my local dealership to get it repaired under warranty. I did such and the local dealership rigged the repair as they said the actual repair would involve replacing the entire headlight and emblem with sensors at a cost of $1200 and they would not cover that. The service advisor at my local dealership says they'll work with Nalley to get these issues fixed at their cost since it was delivered to me this way. Nalley denies the fault is theirs and will not pay for damage. Strike 3. Next, trying to learn the controls on the car I engage the rear wiper blade only to find there was no wiper blade installed and now my rear windshield is scratched from the blade holder going across it. Strike 4. Clearly for the 100 point checklist for Certified Pre-owned vehicles at Nalley they check the box on the paper but not on the actual vehicle otherwise this NEVER would have occurred. Next the title dept at Nalley contacts me that they have my registration finally, yay! I receive the registration and my name is misspelled and am told the quickest way to get this resolved is for me to take it to my local BMV and have it corrected. Strike 5. In conclusion: Nalley did great at ease of purchasing, but once you sign your name on that contract don't plan on any assistance or customer service thereafter. This was my 1st Volkswagen purchase and surely will be my last. More

Ask for Silvia Egan at Nalley VW of Alpharetta Silvia Egan is the most honest and respectful sales associate I have ever encountered when car shopping. I called Nalley VW of Alpharetta and they con Silvia Egan is the most honest and respectful sales associate I have ever encountered when car shopping. I called Nalley VW of Alpharetta and they connected me with Silvia. She was kind enough to send me the lease prices over email on a Tiguan before I even came in. Once I did arrive at the dealership, she was available and dedicated her time to helping me. If you are in the market for a VW, please go to Nalley and ask for Silvia. More

I purchased a vehicle (Fiat 500X) last Friday from this dealership - it was a used vehicle (still a paying customer and should be treated as such). I test drove the car, everything seemed fine; I proceed w dealership - it was a used vehicle (still a paying customer and should be treated as such). I test drove the car, everything seemed fine; I proceed with the purchase - the salesman Serge was great! Then I'm taken to the finance manager's office where I'm told repeatedly that the car I'm purchasing no longer carries a manufacturer's warranty (also stated on the buyer's guide on the vehicle) and that because Fiat is owned by BMW they can be expensive to maintain (Fiat is owned by Chrysler - nice try). Knowing that Fiats have transmission issues - I proceed with purchasing another warranty anyway. When get the vehicle home, I notice a noise coming from the front end, barely any gas was out in the vehicle and I notice that the interior was not cleaned (crusty something on the passenger seat, food crumbs still in cup holders, garbage in the center console and the previous owner's Florida "Fast Pass" still stuck to the windshield). I text my salesman about it And he's asks me to bring it in when I am available next and he would schedule me an appointment. This is where it starts to go south. I take the car in on my next day off at the agreed upon time, only to have the Service counter advise me that I did not have an appointment, and that they don't service Fiats there. Literally verbatim out of someone's mouth was "They we're supposed to tell you about this..." They knew there was an issue and did not disclose it, thank god it was a recall. I called the Fiat dealership and scheduled an appointment. I speak with my Salesman and express my frustration for time wasted and he told me that they were going to take my car to Fiat for me and give me a loaner, but since I had already scheduled an appointment myself, I needed to take it in myself. When I called back to express my concerns with my experience, it took that sales manager 5 hours to return my call, and when he did, he had the service manager with him literally screaming into the phone and talking over me. Because they were unwilling to do anything to fix the HORRID experience that I had - I was left no choice but to report this dealership to the Federal Trade Commission. Never buy a car from Nalley dealerships. They will lie to you til the cows come home - to your face, on your buyer's guide whatever just to make a sale). Absolute garbage humans. I was truly hoping that the reviews people left were wrong, but most of them are 1000% accurate and if you read one that says that had a good experience, they have to be on drugs or delusional OR they have to be working for Nalley. There's no way anyone has had or will have a good experience here. I have never dealt with anyone as incompetent and unprofessional as this dealership. If you even think about going to Nalley VW of Alpharetta, try smashing your face against the concrete first, it may 1) give you a good understanding of what your in for and 2) knock some sense into you before you waste countless hours of your valuable time. More

When you need a professional and helpful person to by a car, you must consider Mrs. Egan. She is a great trainer too. Thanks for your time and help in this proces. car, you must consider Mrs. Egan. She is a great trainer too. Thanks for your time and help in this proces. More

Our new car buying experience at Nalley was awesome! We especially appreciated the work and service that Silvia Egan provided us. Spoke to her on the phone before arriving at the dealership and she had the especially appreciated the work and service that Silvia Egan provided us. Spoke to her on the phone before arriving at the dealership and she had the perfect vehicle with all of our required features just waiting for us. She also made the process fast and easy. Thank you Silvia! More