Nalley Volkswagen

Mark did an excellent job of taking care of my new 2013 Passat TDI which had a fuel issue shortly after purchase. He not only ensured that the newest available part was ordered but ensured the car was clea Passat TDI which had a fuel issue shortly after purchase. He not only ensured that the newest available part was ordered but ensured the car was cleaned and fully fueled at pick up. Mark created a great service experience for me and I can count on him to take care of my car every time. More

So during this entire car-buying process I was polite and respectful, and that is not the way I was treated. This car-buying process has been so completely nauseating. I feel as if I was lied to (was told respectful, and that is not the way I was treated. This car-buying process has been so completely nauseating. I feel as if I was lied to (was told my windows were being tinted when they weren't, was told the audio system I was purchasing could do something it could do it couldn't). I feel as if there was no consideration or value given to my time given that a car I had just purchased was going to be prepped 5 minuted before I was scheduled to pick it up, 2 wasted trips, having to actually contact the dealer when I was told I would be called about the key. Here's what happened... On Wednesday, Aug 28th, 2013 (the Wednesday before Labor Day weekend) I purchased a certified 2010 VW Jetta TDI. I had asked that the windows be tinted prior to taking delivery of the car, stating specifically that I wanted it done so that it could be detailed and dried (because you can't open the windows for 48 hours after they are tinted - which given that it is August in Atlanta can be an annoyance) with more than enough time prior to me taking delivery. I scheduled pick up for the car, on Saturday, August 31st. On Friday, the 30th I received a phone call saying that the windows were being tinted that morning. On Saturday morning, 5 minutes prior to me arriving to the dealership I received a phone call from my Salesman saying that he was JUST THEN taking the car to get it detailed when he noted it hadn't been tinted. So I then asked him, why he thought it would be appropriate to be calling me 5 minutes before I was scheduled to arrive to a) tell me something that should have been done 2 days prior hadn't even been done, b) why someone called to tell me it HAD ALREADY been done, c) why wasn't my car already COMPLETELY detailed prior to my arrival instead of him taking it to get it done at that moment. I then told him that he essentially wasted, not only my Saturday morning, but also a good friend of mine who was kind enough to drive me 30 minutes from my apartment in Druid Hills. I told him, I expected him to deliver my car to my apartment when it was tinted AND appropriately dried. He said that he would take it to the window tinting place that same day (Saturday, Aug 31st) and get it done. I then, due to my own schedule, told him I would not be available to even receive the car until Wednesday, Sept 4th(almost a full week after purchasing the car) at noon. He said that would be fine. On Wednesday, Sept 4th when the car was delivered to my apartment it was beautifully detailed with a full tank of diesel fuel and immaculately tinted windows WHICH HAD BEEN DONE JUST A FEW HOURS PRIOR. It took every single ounce in my soul not to scream at this 23 year old salesman. I let the rage subside and then I had the other salesman help set up the bluetooth audio for the upgraded audio system to my iPhone. Prior to purchasing the car, Hunter (the salesman), had told me that this audio system could stream music via Bluetooth. Turns out, with the model I purchased that is not possible. I wish I wasn't told the exact opposite prior to purchasing. The next debacle is still on-going unfortunately. When I purchased the car, it only came with one electronic key. And I had asked specifically for a second key as well as a valet key. The salesman said that he would look for the spare key(s) and if they could not be found, he would order them free of charge. When I took delivery for the car (albeit a week after purchase), there was only 1 key given to be. The Hunter told me he would order me a key and call me when it came in. I said okay. I waited about 2 weeks without hearing from anyone from the dealership and decided to call. I spoke with Rob G. (who was supervising Hunter) and he apologized stating that Hunter probably just forgot to call, he had me schedule a service appointment which I made for the following week (which was actually the day I'm writing this review). So today, September 26th (almost a full month after I purchased the car) I make rearrange my busy work schedule and drive the 30 minutes to Alpharetta from the city. Get to the dealership and after 45 minutes am told the wrong key was ordered. They tried programming the one they had and it wouldn't work. I was told that they would have to reorder another key, I'll received a call when it's in and to schedule another appointment. The only positive thing I can say about this dealership is the Finance Department. I had received an excellent interest rate through my own bank and Mary in the Finance Department got me an even better interest rate. And for the first time financing a car, Mary explained things to me in a way that made sense. More

I recently purchased a 2013 Volkswagen cc lux at Nalley Volkswagen of Alpharetta, Silvia Egan was my sales person. I was very pleased with Ms. Egans' professionalism and knowledge about the vehicle that I Volkswagen of Alpharetta, Silvia Egan was my sales person. I was very pleased with Ms. Egans' professionalism and knowledge about the vehicle that I purchased. She was very patient and helpful. Ms. Egan explained all of the features of the car and she showed me how to set up the bluetooth and the radio settiings. She made sure that all of the extra features that I ordered were added to the vehicle in a very timely manner. I was very pleased with her service and with the service and attention that I received at Nalley Volkswagen. I will gladly recommend Nalley Volkswagen of Alpharetta to all of my friends and colleagues. Thank you Nalley Volkswagen of Alpharetta and thank you Ms. Silvia Egan for a job well done. Signed: Very satisfied Customer. More

Was given the runaround. Carlos was selling the same car to two different people at the same time. Was starting a bidding war( trying to) Very bad business. to two different people at the same time. Was starting a bidding war( trying to) Very bad business. More

I originally found this deal online and I thought, "this is definitely too good to be true", but I called anyway. I first spoke with Troy and then to James. Both were very VERY professional. Reluctant "this is definitely too good to be true", but I called anyway. I first spoke with Troy and then to James. Both were very VERY professional. Reluctantly, I made the 2 hour trip there with my family. When I saw the numbers paper, the deal was indeed true. I couldn't believe it. We got a brand new 2013 Jetta TDI with 300 miles on it for less that Carmax's used one with 7K miles on it. The total time to complete everything was 3 hours. Most of that time was waiting for our turn in the finance department. Seems Nalley has some deals, because even at 9pm at night, there were customers everywhere. Once we got into Finance, we met Lewis. He was very nice. He was patient with me as I check and re-checked every paper and every figure on each page. I was still very skeptical. I was thinking something is being hidden. There was nothing. This dealership is honest. They do what they say. If you want to experience no pressure, easy car shopping then seriously consider Nalley VW. You wont be disappointed. Thanks to James, Troy and Lewis.......GO DAWGS!!!!!!!!!!!!! More

Carlos made this new car experience great. I was there almost all day and I learned about everything I had to know about every car on the lot. We had a price in mind and did what it took to meet that pric almost all day and I learned about everything I had to know about every car on the lot. We had a price in mind and did what it took to meet that price. I also worked with Mary in the finance department. She was a wonderful person to work with. Very friendly, informative, and cared about really getting to know you. The experience was great with Carlos and Mary. More

Great crew there, very straight-forward experience. No hassle, no xx. I was buying a used car for one of my kids, and from start to finish I found the staff to be professional, courteous and above-board. hassle, no xx. I was buying a used car for one of my kids, and from start to finish I found the staff to be professional, courteous and above-board. And I have certainly seen dealerships that were more "tin men" style, so this was refreshing. Thanks. More

Silvia Egan is the best sales person at that dealership by far! This is our 4th Brand New VW from Nalley VW and we are always going to be customers there! We love you Silvia! You rock! and so does your sal by far! This is our 4th Brand New VW from Nalley VW and we are always going to be customers there! We love you Silvia! You rock! and so does your sales manager! They always treat us very nicely and always get us the price we want. Thanks! -The Adam Family More

From start to finish....excellent! Great buying experience. Clean showroom. Financing package was excellent. Educated staff. Management supportive of staff. Friendly. Car detail was superb! experience. Clean showroom. Financing package was excellent. Educated staff. Management supportive of staff. Friendly. Car detail was superb! More

I'M A BELIEVER!! Genuine and honest, intelligent and knowledgeable sales people DO exist in the automobile industry- and you'll find them at Nalley Volkswagen in Alpharetta!! Carlos DeLeon and Mary Sull knowledgeable sales people DO exist in the automobile industry- and you'll find them at Nalley Volkswagen in Alpharetta!! Carlos DeLeon and Mary Sullivan, the AMAZING duo that i was fortunate enough to work with when buying my gorgeous 2013 Volkswagen Jetta, went above and beyond to make my car buying experience delightful! That's right, I said DELIGHTFUL!! I've never felt anything but intimidation, angst, and the overwhelming fear that i was being swindled, throughout any and all of my previous car buying experiences.... I can't say that any longer!! We will NEVER go anywhere else to buy a car, new or used. The entire staff at Nalley was wonderful, but Carlos DeLeon and Mary Sullivan were PHENOMENAL! Thank you Nalley, for holding your incredibly talented staff to such high standards, and thank you Carlos and Mary, for doing what you do better than I'd ever dreamed it could be done!! CONGRATS ON A JOB SO VERY WELL DONE! Sincerely, Elizabeth A Morrison Woodstock, Ga More