Nalley Volkswagen

Our experience with Nalley Volkswagen of Alpharetta was very pleasant. We bought a new Volkswagen Jetta. Our salesman was Wes Mclarty...he was a joy to work with. The most outstanding employee was Mary Sul very pleasant. We bought a new Volkswagen Jetta. Our salesman was Wes Mclarty...he was a joy to work with. The most outstanding employee was Mary Sullivan in finance. She was so now-to earth...it was hard to believe that we were in a dealership. I would definitely recommend Nalley Volkswagen of Alpharetta to anyone looking for an automobile. More

I took my 2010 Jetta TDI to Nalley VW service department for a 40,000 miles service on the DSG transmission as that is what is required by Volkswagen of America. I purchased the car from them along with 3 o for a 40,000 miles service on the DSG transmission as that is what is required by Volkswagen of America. I purchased the car from them along with 3 others (all fully loaded) and love(ed) the dealership. I take very good care of my cars and bring them in every 5,000 miles to get and oil change and tire rotation. I recently took this Jetta to the VW dealer in Raleigh and had a Multi-point inspection done along with an oil change and tire rotation. I was immediately notified by the technician there that my car was in bad condition because he said my engine filter and my Cabin Air filter along with a pollen filter were in very bad condition and I was very shocked. I had just taken it to Nalley Volkswagen at 40,000 miles and it has been less then 10,000 miles and they said my filters were in a critical state. I also was told that the line connecting my diesel to my fuel filter was not correctly connected and the fuel filter had not even been placed into the car right. This caused my car to hesitate as the engine was not getting enough diesel. I immediately asked the technician to pull the filters out and check everything else that was supposed to be done at the 40,000 mile service. He showed me the filters and they were really bad (had mold and dirt in them). I was told that these were the filters that came from the factory on my car. I was beyond pissed at this point in time and just had everything replaced and had to pay for everything again. I realized then that NALLEY VOLKSWAGEN CAN NOT BE TRUSTED. I have purchased many cars from them and take them to get serviced there all the time. I can't believe that they have lied to me all this time. I pride myself on how well I care for my car and it really upsets me when I have been lied to and all trust I have had for them is now gone. I kept the old filters and will be showing them to the service department to let them know what they have done. I will also be contacting Volkswagen of America to file a complaint on the dealership as the service was $550 and I had to save up for it. Don't get me wrong, they are friendly people, but they are lairs . Good thing I keep all my service records on file! I will never trust them with any of my vehicles again and also have doubt that they even did any of the services on any of my cars that they say they have. I will now find another dealership that I can trust even if that means I have to drive an extra hour and waste more diesel. Moral of the review, DON'T TRUST THEM! More

Of all the cars I've purchased, I've had two good experiences. This was without a doubt one of them! It started with contacting Clarence Cheung. I had an incredibly hectic schedule that week and h experiences. This was without a doubt one of them! It started with contacting Clarence Cheung. I had an incredibly hectic schedule that week and he was patient and worked with me through phone and email. The following weekend I drove up to the dealership and everything was better than expected. Clarence was patient with me, explained specifics about the car, told me both the good and the bad, and helped me to make an informed decision. It was an unbelievable relief not being pressured into a decision. Too bad other dealerships haven't gotten the message. For my financing portion, I worked with Mary. She did an outstanding job. I appreciate her carefully explaining everything to me and further creating a low pressure purchase situation. I'm grateful for this find! More

Nalley Volkswagen of Alpharetta's customer service is absolutely awesome! I purchased a certified pre-owned 2011 GTI and my experience with the sales and finance department was stellar. My sales consul absolutely awesome! I purchased a certified pre-owned 2011 GTI and my experience with the sales and finance department was stellar. My sales consultant Maureen McCrea's knowledge and professionalism throughout the entire process was top notch. Even though I had extensively researched the GTI beforehand, she enlightened me to some facts about the car I didn't know. It was a busy, rainy Sunday and Maureen went the extra mile to make sure my car purchasing experience was a positive one. She always came back to check on me, and ask if I needed anything in between working with other customers. The test drive was terrific, I was shown all the key features of the car by Maureen and it really impressed me. I highly recommended working with Maureen McCrea if you are interested in purchasing a car at Nalley VW of Alpharetta. Mary Sullivan in the finance department was equally as outstanding. She was knowledgeable, friendly and professional. When it came time to discuss add on plans she wasn't trying to throw me a sales pitch. She was straight forward and matter of fact in explaining the benefits of extended warranty, gap insurance coverage, etc, She left the decision up to me and I got both. Overall I cant say enough about how well the staff at Nalley Volkswagen of Alpharetta treated me. They were friendly, professional, knowledgeable and awesome. Nalley VW of Alpharetta has made me a happy and proud Volkswagen owner and I will continue to do business with them and I highly recommend that you do too! More

I would like to commend Ron for the excellent customer service provided during my visit. He made my car shopping experience a great one and went above and beyond to locate a Volkswagen CC with the option service provided during my visit. He made my car shopping experience a great one and went above and beyond to locate a Volkswagen CC with the option that I was looking for. The experience was painless and very rewarding. I visited other dealers and felt that I was not given the same level of service or deals that are offered to a male. The moment I walked into the Nalley Volkswagen dealership I was given respect and felt that I was valued as a customer. I got the car I wanted, with the options I wanted, within the price I was looking for and the customer service I expected. I would refer my friends and family to this dealership. Thank you Ron, Vanessa and Nalley Volkswagen! Helen More

After a long search for a VW Passat SEL 3.6 , we found the car we were looking for at Nalleys Volkswagen. Maureen McCrea helped us with all our questions and was very knowledgeable about the Volkswagen li the car we were looking for at Nalleys Volkswagen. Maureen McCrea helped us with all our questions and was very knowledgeable about the Volkswagen line. As negotiations progressed we met Troy Darnell, who was very helpful in getting a fair trade in value for our vehicle. Working as a sales team, both Maureen and Troy went above and beyond in helping us purchase our Volkswagen.Thank you, Nalley Volkswagen, for putting us in the car of our dreams. Mark and Lee Ann Lundquist More

Excellent buying experience, after spending some time in car sales myself I went in expecting to have to use some of that "inside knowledge" or playing the typical games that some places play, but I was ver car sales myself I went in expecting to have to use some of that "inside knowledge" or playing the typical games that some places play, but I was very pleased at how easy the whole process was, we were in and out with no hassle, Hunter and Vanessa were incredibly professional and helpful, this dealership, the vw product, and the vw college grad program have just earned a longtime customer More

The team I worked with was amazing! Ron, Troy, and Vanessa understand the value of building a relationship with the customer. From the moment I walked in the door I trusted this team. People have to Vanessa understand the value of building a relationship with the customer. From the moment I walked in the door I trusted this team. People have to understand there is a two-way street when buying a car. If you are patient with the process then in the end you will have what you want and that is exactly what happened with me. It was a pleasure working with Ron and the team at Nalley VW! More

Greg Gantner and Ron Yeboa provided us excellent service in our car buying experience at Nalley Volkswagen. The vehicle (2011 Honda CRV) was as advertised online in both condition and price. They were wil in our car buying experience at Nalley Volkswagen. The vehicle (2011 Honda CRV) was as advertised online in both condition and price. They were willing to negotiate the price to a point that fit within our budget which was extremely important. We had visited 3 or 4 other dealerships prior to this visit, and those dealerships were unwilling to negotiate the price from their online listings. Overall, there was little pressure in the process, and we left with the vehicle we wanted at a price that we were happy with. Although, we weren't looking for a Volkswagen, I would recommend this dealership to friends who are looking for one. More

Just to follow up on my previous experience, I spoke with Greg on this and we are now on our way back to Alphretta to purchase the truck. Being unaware that the doc fee was included in the price the conflict Greg on this and we are now on our way back to Alphretta to purchase the truck. Being unaware that the doc fee was included in the price the conflict was resolved. Thanks for changing my mind I really appreciate all your help, Nina, Greg and Troy. More