Nalley Volkswagen

It Has To Be Nalley I have owned 7 new cars in the last 10 years, 5 of which have been purchased locally and have all been VW. On my most recent purchase, I shopped my h I have owned 7 new cars in the last 10 years, 5 of which have been purchased locally and have all been VW. On my most recent purchase, I shopped my home town dealer that I have purchased all cars from EXCEPT the one I am driving now before I looked anywhere else. I found the same car that was offered at my local dealer at Nalley VW, and decided to call them to see if they could beat my local dealers price. I did this because I felt as though after purchasing several cars from them, they could and should be willing to help me a little more on the price than they were. After speaking with my sales person(Maureen McCray) and a few short conversations with the sales manager ( Troy Darnell)... I was purchasing a one way flight for the next morning to pick up the new car I had purchased over the phone. Not only did they beat my local dealers offer to death, they were courteous, and did exactly what they said through every step of the process. They returned my calls when they said, kept me informed throughout the process, fully disclosed all aspects of the deal up front and made me feel special. This is something that my local dealer did not do a single time after spending 150,000 with them over the last 10 years. Before 24 hours had passed, I was sitting in the showroom enjnoying a hot coffee, looking at my new car. I received amazing customer service from the phone, e-mail, in person, all the dealership staff was awersome, Mike quigley in the F&I office was fast, and everything was exactly as he had described. "its has to be Nalley" Is the way I am considering all my future Vehicle purchases, and have been spreading the word to as many people that will listen to my experience. You all make it fun to buy a car, make it exciting to come into the dealership and look forward to the next time I have to make a purchase. It doesn't get any better than this crew, and my standards aren't easily met. Chris Gamble. Kingsport Tennessee More

When I decided to buy a new car for my daughter I dreaded the whole process. However I must admit Ms. Waite made the whole process one that I could really enjoy. I had the time to discuss details with my dau the whole process. However I must admit Ms. Waite made the whole process one that I could really enjoy. I had the time to discuss details with my daughter so that she had input to the choice of vehicle. Ms. Waite was very knowledgeable and forthcoming with answers to all our questions with a personal touch. She was the picture perfect salesperson . I will be sure to recommend Nalley VW as well as Nina Waite to all my friends. She is truelu an asset to your business. More

I highly recommend working with Maureen. At my last VW purchase, she exhibited a ton of safety and feature knowledge, was easy to work with, and helped me move the sale at my pace (which at this purchase purchase, she exhibited a ton of safety and feature knowledge, was easy to work with, and helped me move the sale at my pace (which at this purchase was in a hurry). She was more than respectful to me as a buyer, respectful of my time, and respectful of my budget. I give my highest endorsement to Maureen at Nalley VW and have shared her information with all of my friends and family. More

We have purchased VW Jetta SE blue/black on 2/22/2014. We have gotten great service and the salesperson, Lewis was very friendly and patient w/ our decisions time. He has walked us well around the lot to We have gotten great service and the salesperson, Lewis was very friendly and patient w/ our decisions time. He has walked us well around the lot to show us all and any available types and colors. We made two (2) visits to talk to Lewis and made the final transaction w/ him. Lewis served us w/ his fresh-enthusiastic and professional customer service skills. Regards, Jolanta More

I had an amazing experience when it comes to overall car dealing , purchase and discounts/deals were amazing. The process was quick,simple and amazing. dealing , purchase and discounts/deals were amazing. The process was quick,simple and amazing. More

Brought my 2012 Jetta Wagon in for scheduled 30k mile service. They had me in and out within 75 minutes - consistent with what was promised. John was very pleasant and explained the service result to m service. They had me in and out within 75 minutes - consistent with what was promised. John was very pleasant and explained the service result to me very well. There was no charge, since it was under the free maintenance window. It was a good service visit. More