Nalley Volkswagen

Awesome Dealership and experience!!!! My experience at this dealership was great from my 1st call to the dealership to the final sale. I’m a single mom and needed another car and I felt s My experience at this dealership was great from my 1st call to the dealership to the final sale. I’m a single mom and needed another car and I felt so comfortable at this dealership and did not feel I was taken advantage of in anyway. My experience with my salesman- Xavier was wonderful. The car I came in for was sold right before I came and Xavier told me about other options and very patient with all my questions. The experience was smooth and even the financed department was nice and willing to work in my budget.... I worked with Talas Rogers and nequs graham both were so nice and made me feel very comfortable being at dealership by myself.. I know people say women should never go to dealership Alone but I think this dealership is built on integrity and honesty... the whole office is nice _ more like chick- fil-la customer service!! Everyone at the office is very nice. Ask for Xavier for your next car experience More

Fake multipoint inspection I go here for the oil change now, because the closer vw let me go home with dripping oil. The service is done quick. The free multi point inspection s I go here for the oil change now, because the closer vw let me go home with dripping oil. The service is done quick. The free multi point inspection seems fake. I have a burnt out headlight but they gave me a green on that part. I also had a professional change a filter in my car, watching them change it. Had the filter changed 1 day before the oil change. Vw claim that it already needs to he changed again. So if they lie about these little things i would be scared about what they actually check. May need to go somewhere else and see if they do the same thing. Plus, the free car wash and vaccuum takes an extra hour after your service is done seems odd. After my service people were standing doing nothing because of the lack of vehicles to service. Becareful on what they tell you that needs fixing. More

Knowledgeable and Helpful! Talas helped me find the exact car I was looking for and worked with me on a price! Never, have I ever had a better experience dealing with a car deal Talas helped me find the exact car I was looking for and worked with me on a price! Never, have I ever had a better experience dealing with a car dealership! I would recommend him to anyone looking for a car. He made me feel like my concerns, and needs were important and made my experience a great one! More

Great Experience with pre-owned purchase I have nothing but positive words for this dealership. Silvia is great to deal with. She is so kind and helpful and answered any questions we had. You I have nothing but positive words for this dealership. Silvia is great to deal with. She is so kind and helpful and answered any questions we had. You can tell she enjoys working with people and wants you to leave with a good feeling about your purchase. Talas is the manager of the used cars and he was also great to deal with. We had a good time joking around and learning about each others families. Negus is also super to deal with in the $$$ department! I will definitely look here when it is time to purchase another vehicle! More

My 3rd deal with Silvia My experience at Silvia was excellent. I am a VW girl and this is my third car with Silvia. She is always very helpful, and honest! also I feel very c My experience at Silvia was excellent. I am a VW girl and this is my third car with Silvia. She is always very helpful, and honest! also I feel very comfortable to be able to speak with her in my primary language (Spanish). Thanks for always find the best deals for our family. More

They Don't Care Enough About Your Car We bought our vehicle at Nalley VW. It had the best price, and we worked together with Tom Finnick. He was awesome! Tom Finnick deserves 5/5 stars! We bought our vehicle at Nalley VW. It had the best price, and we worked together with Tom Finnick. He was awesome! Tom Finnick deserves 5/5 stars! While things seemed great during the purchasing process, it all began to change after the papers were signed and the car was ours. The first thing that went wrong with Nalley VW involved the paperwork that we signed for the finance department on the day that we purchased our vehicle. We thought everything was complete, so we drove our car home. A few days later Nalley VW called us about three times urging us to come back to the dealership ASAP. Why? Because all our signed paperwork featured the wrong date (the wrong month to be exact)! How is that possible? Anyway, they sent us the new paper with FedEx and that case was solved with relative ease. After having the vehicle for only a few days, I noticed our car had some MAJOR parts misaligned. During the drop off process for these issues to be addressed, I provided a document with detailed pictures and explanations citing every issue/concern. We took it to the Nalley VW and Matt Williams (former Nalley VW Service Manager) literally said: It looks like every other car; nothing needs to be done. In addition to the misaligned parts, there was also a rattling sound coming from within the cabin. It was REALLY LOUD, so I took a video for reference/proof (also included in my documents for Nalley VW). Matt Williams later reported: Cannot duplicate customer’s issue. Nothing was done. At this same time, I had noted and reminded Nalley VW that I had tried to reduce the rattling sound with the installation of insulation foam. During our look around the vehicle when I was initially dropping off the car, Eddie Lee (Nalley VW Service Advisor) said: Well you could have created the rattling sound while you installed the insulation foam. Yeah…no… After receiving no help from Nalley VW for the misaligned parts and rattling sound, I sought help from a different VW dealership. This Service Manager listened to my complaints, read the list of issues/pictures I provided citing those aforementioned problems. Thankfully, they were able to fix the alignment issues. Only a couple of months later, the Check Engine Light began flashing in our seven month old vehicle. I took it back to Nalley VW, and they determined the car had a bad fuel injector that needed to be replaced. In order to conduct this repair, they informed me they would need to remove the front bumper, the head lights, and the grill. As soon as I received the news that Nalley VW was going to have to remove all these parts in order to replace the warrantied parts, I knew the body work would suffer from their lack of handiwork and attention to detail. After completing the repair and reassembling the vehicle I knew there would be problems with their work. Just as I suspected when they put the car back together, the parts removed were no longer flush, and it was completely misaligned (worse than ever before). I immediately called VW Customer Care. Unfortunately, they couldn't help me, because the new misalignment was not a warranty issue. Nonetheless, I took my complaints (again, all of which were documented with photos and explanations) back to Nalley VW, and they tried to get it right the second time. Instead of fixing the issues cited (i.e. missing clips and screws, as well as newly cracked pieces of plastic, etc.) they actually broke more things! Also, I now have a scratch in the paint. Here’s the kicker: they will not cover those costs, nor do they want to repair it! The broken part? They argue: It is not broken, rather it just looks broken…besides it is not a visible part. The remaining misaligned parts? Well, they said: The gaps are within the threshold of the VW handbook’s standards. Customer service: 0/5 stars! They never pick up the phone. I must call the front lady and she says, I will let them know, and the next available Service Advisor will call you back. They NEVER called me back. The only good thing about this place was their ability to provide you with a loaner vehicle…even though they later made up things, such as: you can't cross states with the loaner vehicle. They never told us such issues/rules prior to me escalating this issue with VW Customer Care, despite being fully aware that we live in a neighboring state. Lastly, I just want to note that they never go with you to the car and talk about the things that they have done after your vehicle has been “repaired.” While they did review my issues/concerns when I was dropping my car off, they never once did it after work had been completed. Every other dealer I have conducted business with would at least take five minutes to review the things that they repaired. More

Great Experience I was very nervous going into the dealership as this was my first new car purchase. Bill Rosenberg and Negus Graham were AMAZING. This has been the be I was very nervous going into the dealership as this was my first new car purchase. Bill Rosenberg and Negus Graham were AMAZING. This has been the best experience I have ever had at a dealership. I loved that they were both honest and really worked with me. I could tell that they did everything they could to get me in the car I really wanted. I'm so happy everything worked out. I will be coming back to this location time and time again all thanks to Bill and Negus. More

Thanks Silvia Went in on 12/13/18. Was greeted by Silvia. Smooth, easy transaction. Professional and never pushy. I would highly recommend. Love the car and my firs Went in on 12/13/18. Was greeted by Silvia. Smooth, easy transaction. Professional and never pushy. I would highly recommend. Love the car and my first time experience at Nalley More

Happy customer! The entire experience with Nalley Volkswagen was positive from beginning to end. Starting with a simple email to Talas Rogers inquire about a vehicle The entire experience with Nalley Volkswagen was positive from beginning to end. Starting with a simple email to Talas Rogers inquire about a vehicle for my Mom, to arriving at the dealership meeting with our salesperson, Silvia Egan. Silvia was very patient, listened to my Mom's needs, and helped her finally get the car of her dreams with no pressure or tricks. We would certainly recommend Nalley Volkswagen and are all for team Talas Rogers and Silvia Egan! More