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Nalley Toyota of Union City
Union City, GA
755 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 755 reviews
August 13, 2024
The customer service has gone from bad to worst. The service professional does not know what good customer service is or how to properly communicate with others and the way they communicate recomme The service professional does not know what good customer service is or how to properly communicate with others and the way they communicate recommendations has changed for the worst. I understand the company is trying to improve your system but if the recommended communication is not clear for a 5th grader, then the service professional needs to step it up. With this last visit, they both fail me. Recommendation were communicated to via text that did not convey the importance of the service. Then the service professional spoke to me in condescending manner and could not answer questions even after he had to go and get the information each time. The recommendation communication needs to be able to be understood all instead of just information only. Don’t get me wrong, the information was great, but customer must be able to understand how dire the attention is. And the service professional definitely needs additional training. More
by Not a happy customer
Employees Worked With
Nathan Tyrus
August 06, 2024
Service department has always been very helpful. They always take the time and explain everything to me so that I can understand what my car needs. They always take the time and explain everything to me so that I can understand what my car needs. More
by Shannonlross
Employees Worked With
Matthew Ross
July 30, 2024
Brad O'neal was very helpful. He walked me through the different payment options. The financial manager was very helpful in discussing the different service options. I also ver He walked me through the different payment options. The financial manager was very helpful in discussing the different service options. I also very much appreciated Brad's explanations about the different settings on the cars. More
by msa
Employees Worked With
Brad O'Neal, Finance Manager
July 29, 2024
My car has been in there few times since I’ve owned it and every time I’ve been there I had an issue with the amount of time that it took to get my car back Now I have an issue with my air conditioning a and every time I’ve been there I had an issue with the amount of time that it took to get my car back Now I have an issue with my air conditioning and I had mentioned this they took it in and they did half the job so now half of my air-conditioning doesn’t work. And they want to charge me because my insurance won’t cover so I’m not happy with Nalley Toyota. More
by Thebigg68
Employees Worked With
Debi Freeman, Clyde Chapman
July 28, 2024
My last visit with the service department was very unacceptable. I waited for 2 1/2 hours for an oil change and still did not get it due to the time constraints. The disappointing part is none of the unacceptable. I waited for 2 1/2 hours for an oil change and still did not get it due to the time constraints. The disappointing part is none of the service advisors seemed to think that this was a matter of importance of having to wait that long and not get any service done very disappointing . The reason the service didn’t get done is because of the time constraint and I had to leave for a doctors appointment, which I was made them aware of. I have never experienced such negativity and lack of concern since I have been there and purchased my vehicle there. More
by one890108
Employees Worked With
Nate, Clyde Chapman
July 23, 2024
Horrible bad the worst customer service ever paid for an alignment and an alignment was not done. To do a charge back on my credit card because no one returned my phone call the worst customer service ever alignment and an alignment was not done. To do a charge back on my credit card because no one returned my phone call the worst customer service ever will never More
by atlantammiss
Employees Worked With
Matthe
July 21, 2024
I had an 8:20 appointment and my oil change took over 2 hours to complete, my rep. Suggested I should have scheduled an earlier time for my service once we reached the 90 min mark and I was asking what the hours to complete, my rep. Suggested I should have scheduled an earlier time for my service once we reached the 90 min mark and I was asking what the delay was and he seemed uninterested in finding out More
by timtim
Employees Worked With
Didn’t catch it
