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Nalley Toyota of Union City
Union City, GA
851 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
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Finance Experience
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Showing 851 reviews
August 03, 2016
Great Customer Service! Besides the Excellent Customer Service..Truly a wonderful experience and the walk on the red carpet..Awesome..Thanks Toyota of Jonesboro!Yayy Mr Georg Besides the Excellent Customer Service..Truly a wonderful experience and the walk on the red carpet..Awesome..Thanks Toyota of Jonesboro!Yayy Mr George Johnson More
by Eddie1960
Employees Worked With
George Johnson
August 01, 2016
If "Zero" were an option As of today (August 1, 2016) I have submitted two consumer report complaints, retained an attorney, drafted 9+ letters to financial institutions with As of today (August 1, 2016) I have submitted two consumer report complaints, retained an attorney, drafted 9+ letters to financial institutions with copies to the major credit bureaus, and submitted a "cease action" letter to Toyota of Union City. Why? Well...: 1) Toyota of Union City refuses to meet its obligations set forth in ITS contract. Meaning? Toyota of Union City refuses to pay off the trade-in vehicle that which they made an offer. As a result, I am paying on a vehicle I no longer possess in order to maintain my credit. Additionally, I am paying on the new vehicle that I purchased from the dealership - but thankfully, I have possession of said vehicle. 2) Toyota of Union City, has been, for the past SIXTY (60) DAYS fraudulently submitting auto finance applications to various financers without my knowledge and/or consent. Why? Unsure! But it's an illegal practice and thus I've contacted an attorney. The result of their actions is that my credit score is declining because of the multiple inquiries. 3) Toyota of Union City had 45 days since the date of my legal, and official, purchase of my vehicle to submit all appropriate documents to the DMV. We have exceeded said 45 days and are now beyond 60 days and yet the DMV has no record of Toyota of Union City submitting the necessary documents (payments) to the DMV allowing me to register my vehicle. Why? Unsure! But, I've come to learn that this is common practice with this dealership. They've been arbitrated and sued due to this shady and irresponsible practice. Next steps? Legal Action. If I could give this dealership a zero I would, but by default I had to give it a ranking. More
by Pat N.
Employees Worked With
Fona Trice, Cody Preston
July 28, 2016
Awesome! Robert is the best, hands down! He was very attentive and assured I was well taken care of. I am very pleased with the service I received. Thanks Robe Robert is the best, hands down! He was very attentive and assured I was well taken care of. I am very pleased with the service I received. Thanks Robert. More
by Jefferal
Employees Worked With
Robert Anderson
July 28, 2016
Great Dealer Great service from VIP, they walked me through everything and were up front and honest about my car and what I could get into! I recommend him over an Great service from VIP, they walked me through everything and were up front and honest about my car and what I could get into! I recommend him over anyone else in the dealership! More
by Wolfhunter
Employees Worked With
Robert Anderson
July 28, 2016
Great experience I had a very wonderful experience at Toyota of union city. My sales person Mr Ellis was very professional and help me get into the car I wanted . I wo I had a very wonderful experience at Toyota of union city. My sales person Mr Ellis was very professional and help me get into the car I wanted . I would recommend him to all my friends and family. More
by Miller
Employees Worked With
Tim Ellis
July 28, 2016
Very profession experience .Employees nice,helpful.Toyata Very profession experience employees. Nice and helpful. Toyota car or reliable and does not breakdown as fast other manufactures cars. The prices o Very profession experience employees. Nice and helpful. Toyota car or reliable and does not breakdown as fast other manufactures cars. The prices of the car are good. More
by moore1
Employees Worked With
Diamond Wright-deals
July 26, 2016
New Car Purchase Terry Crews was exceptional. He was very knowledgable and helpful. I did not feel pressured to buy a vehicle as he listen to my questions and gave hel Terry Crews was exceptional. He was very knowledgable and helpful. I did not feel pressured to buy a vehicle as he listen to my questions and gave helpful insight making it easy to do business with him More
by Kentimsam
Employees Worked With
Terry Crews
July 26, 2016
Customer Service My experience at Toyota of Union City was EXCELLENT! I was searching for a car for my teenage daughter who was starting college in the summer of 2016 My experience at Toyota of Union City was EXCELLENT! I was searching for a car for my teenage daughter who was starting college in the summer of 2016 & because of the professionalism, courtesy & proficient knowledge my sales person Mr. Terry Crews, I decided to purchase a 2011 Nissan Altima. He made the process easy & understandable, he was honest, straight forward & always gave service with a smile. He made sure I got the best deal possible & I am very thankful! Go to Toyota Union City & Ask for Terry, YOU WONT BE DISAPPOINTED! More
by Sharia
Employees Worked With
Terry Crews
July 26, 2016
My experience with Union City Toyota is great! No complaints I was very please with the service that I received from Union City Toyota. The VIP sales manager Robert Anderson was especially courteous and knowled I was very please with the service that I received from Union City Toyota. The VIP sales manager Robert Anderson was especially courteous and knowledgeable. I was there for service but he was available when I had questions about my 2006 Toyota Solara. More
by Long, Pat
Employees Worked With
Robert Anderson
July 11, 2016
I paid for my tag and did not get it. I paid for my tag at the time of purchase. I was told that my tag would be sent to my house well July 8 came and No tag....I called the tag office the I paid for my tag at the time of purchase. I was told that my tag would be sent to my house well July 8 came and No tag....I called the tag office they inform me that the tag had been sent to their office and that I would have to pay $20 to get the tag my paperwork shows that I've already paid the $20...sooo now i have to go back and forth with Union City Toyota to get them to give me my money back how unprofessional just make sure that if they're charging you for your tag that you don't have to pay double for a tag not cool Union City not cool😒 More
by Tanesha S Walker-Raindrop
Employees Worked With
Tripp
