Nalley Toyota of Union City

Horrible experience Very poor customer service. I was told by 2 separate people, Maddie and Lexi, to come in because I was pre-approved for a program that had for people Very poor customer service. I was told by 2 separate people, Maddie and Lexi, to come in because I was pre-approved for a program that had for people rebuilding there credit. I live in midtown and had to catch an uber and it was expensive. I did not want to waste my time if I wasn't going to be leaving with a car. They both made it seem like there was a program for people like me. I got there and I was not approved and they said I needed a cosigner. I had filled out an application before I came and had to do it again once I got there with the exact same info. They were so eager to help when I came in and once I wasn't approved they basically treated me like I didn't matter. I sat and waited for an hour for a manager to come and speak with me. 3 different people spoke to me and I'm still not sure that I spoke with a manager. Later on I realized that the manager William Haley had walked past me several times looked me in my face and didn't even acknowledge me. While I sat there I overheard conversations with 3 other customers that said they were pre-approved but when they got there needed cosigner. I'm not sure what kind of business they are running over there in Union City but it's very poor. You don't treat people that way and you don't waste there time. Union City is 45 min from the city of Atlanta and it's obvious they are in the business of having people make blank trips for a program that does not exist. I will be contacting their corporate office about this situation. I wouldn't advise anybody to do business with people that treat others so poorly. If you don't have a certain amount of money, you obviously don't matter. I wish I had read the reviews first, it seems other people have had similar experiences with this place😡 More

Amazing Experience, everyone was very attentive! Toyota of Union City made my new car buying experience very pleasant and enjoyable. Everyone from the front to the back was very attentive, taking imm Toyota of Union City made my new car buying experience very pleasant and enjoyable. Everyone from the front to the back was very attentive, taking immediate care of all my questions and concerns. Thanks, Toyota of Union City Georgia. More

Great Experience I had a wonderful experience at this dealership. This is the 1st car I have purchased in 16 years. I was a little nervous and skeptical but my experi I had a wonderful experience at this dealership. This is the 1st car I have purchased in 16 years. I was a little nervous and skeptical but my experience at this dealership made the process a little easier. The customer service was phenomenal, the sales associate (Six Phillips) was amazing and the deal they provided was outstanding. I would definitely recommend this dealership to my family and friends. More

AWESOME Expirience !! AWESOME People!! My expireience with Cody was MORE than excellant! He is a great salesman. He was on top of everything. Everytime I called he answered! Even after the My expireience with Cody was MORE than excellant! He is a great salesman. He was on top of everything. Everytime I called he answered! Even after the sale Cody made sure i was all good! I definatly recommend Cody to everyone!! I also worked with Jarrett! He also was awsome. He made my mother feel very comfortable in my desicion to purchase. He worked along side Cody & together they made me very happy!!! && shouts out Mr.William for the 30days free gas !!! More

Great Experience! Repeat Buyer! The team at Toyota of Union City was very energetic and were so helpful when I purchased my 2017 Camry. Excellent Service! Great atmosphere! Awesome! The team at Toyota of Union City was very energetic and were so helpful when I purchased my 2017 Camry. Excellent Service! Great atmosphere! Awesome! More

Awesome Very helpful , very pleasant personality. Alex was also very flexible and willing to meet all of our requests to the best of his ability. He made the Very helpful , very pleasant personality. Alex was also very flexible and willing to meet all of our requests to the best of his ability. He made the entire transaction very stress less and added humor to the whole dealing. I would come back here again. More

"Outstanding Service " I just came here to look around and get information on the different type of programs that were being offered and was well informed of these programs I just came here to look around and get information on the different type of programs that were being offered and was well informed of these programs by Six and Marlisa I was so impressed that I walked away a good deal on a Highlander. The team work, dedication and professionalism the two of them displayed was OUTSTANDING. Just want to say "THANKS" ladies for your assistance.JOB WELL DONE. More

Immaculate Service As a Couple we were truly impressed with the professionalism to any problems or question that we had about our new vehicle Ms.Green was very attentive As a Couple we were truly impressed with the professionalism to any problems or question that we had about our new vehicle Ms.Green was very attentive to our concerns and was very helpful to the highest degree we truly appreciate all that was done so that we may enjoy our new vehicle Many Thanks to Toyota of Union City The Larry's ( Horace and Clarice ) " MUCH LOVE TO ALL " More