Nalley Toyota of Union City

Family experience After purchasing a third TOYOTA from Union City I was much more pleased with Mr. Jim Smith ( and his staff who treated me royally all through out thi After purchasing a third TOYOTA from Union City I was much more pleased with Mr. Jim Smith ( and his staff who treated me royally all through out this sales)which was an awesome experience for me. Thanks to Ms. Bridgett who took me by my hand to help with the new technology of the car and with simple Q/A. We need more people like your staff to deal with the PUBLIC. Thanks for all your hard work. May God continue to bless you and your staff as you continue to deal with the public. I will recommend you highly to others This management aims to please all who walk in for service or sales. All staff treat you as family from the popcorn staff to your customer service staff..kudos to all .. thanks for making my DAY an awarding but joyful experience thanks again BIG JIM Mrs BM Hart More

Very pleased with sales. Not only did I receive the best price from Nalley Toyota, my salesman went above and beyond to ensure all paperwork was correct. I needed to register Not only did I receive the best price from Nalley Toyota, my salesman went above and beyond to ensure all paperwork was correct. I needed to register this car in a different state and Brandyn worked hard meet all requirements. More

Go anywhere else We agreed on a price then they brought out numbers in which there were several add-on’s, not requested, including Scotchgard for the interior priced We agreed on a price then they brought out numbers in which there were several add-on’s, not requested, including Scotchgard for the interior priced at $600. When I said Scotchgard is not an option I’m interested in, they said they were required to put it on every car that leaves the lot. They were willing to haggle the price a little lower then magically this mandatory $600 Scotchgard was added and I was told no it hasn’t been added yet but has to be. THEY HAD NOT PUT IT ON YET BUT IT WAS A MANDATORY OPTION! I’ve never dealt with xxxx like this before so willing to bold face lie and break the law. More

Worse car buying experience left me scarred a day ago I usually dont write reviews but due to the fact that I am still receiving notices to sign up for a car I dont have merits a letter . This a day ago I usually dont write reviews but due to the fact that I am still receiving notices to sign up for a car I dont have merits a letter . This dealership made my car buying experience the worse . I was recommended to this dealership by a friend who had bad credit and they worked with her those days seemed to be gone . When I filled out the online application I was told to come in I was given to Tay who was a good salesperson. He brought to me a nice I believe 2016 Toyota Camry nice vehicle. However , my credit wouldn't support this vehicle with the bank as I was told . I was then shown a 2019 Toyota Corolla base model nice car however I am 6"3 1/2 3plus . Due to my size and the astronomical payment I couldnt in my right mind see myself driving off the lot with this type of car that I would most likely keep for a year due to me getting my credit in order. I spoke with the manager and he suggested a possible co signer . The route I didnt want to take but was willing to so I could advance my credit position. I called on a family member who came to my aid . They filled out a credit app on tuesday. The dealership along with mine ran our credit maybe 20 times my family member has excellent credit 7plus . However , my family lives out of state . This seemed to cause this dealership tons of problems. The night I went to pick up the car I picked out the car we agreed to my payment amount, was given the vin number to car ,got car insured , salesperson even filled up tank took stickers off vehicle. Only to find out that more info was needed from co signer mind you we been waiting to sign the papers for two hours before i was told this . So I had to leave with out the car . There was more fumbles but I dont want to type the ordeal .I think the last I was told they was sending someone to my family memebers state to sign their half of the contract I guess they are walked that was maybe a month ago now . Now all i receive is emails welcoming me to the Toyota family and the vin number of the car I dont have . I can say Nalley definitely taught me a lesson I will never in my life go through this again made to feel less than because of my credit for that I thank you . When I am ready to buy my Toyota Camry and I will ,it will not be from your dealership and I will discourage as many people as I can to go elsewhere. I know you will read this and give the same generic responses call the general manager no have your general manager call me that is customer service . Thank you for your time. Vin#4T1B11HK8KU213724 More

He will get You IN/Out ! Mr. Steele is the best at his work ! He got me exactly what I wanted and at a cost below what I expected. He’s fast& friendly with awesome customer se Mr. Steele is the best at his work ! He got me exactly what I wanted and at a cost below what I expected. He’s fast& friendly with awesome customer service skills. Very helpful. I’m a 1st time buyer and Ron made this the best car buying experience ever ! Thanks so much More

Rude and unprofessional Will never go back to this dealership, ever. The service manager accidentally added 100000 miles to my car on the record. Told him politely to fix t Will never go back to this dealership, ever. The service manager accidentally added 100000 miles to my car on the record. Told him politely to fix the error. He promised to have someone correct the number. Got the statement and still wrong. Now all my carfax record is showing the excessive miles. I had to Drive back to dealship and met Clyde. He said he could not fix it. Told me it will be corrected when I bring the car for the service next time. And boldly told me twice "Dont Make a Fuss with me." oh really, you think I will go back to this place and have a service treatment like this? I insist that he needs to find a remedy for the error. Eventually he issued a new service order for mileage correction. But what an attitude towards your customers. Never have such a bad experience with any car dealership before. This is my last time to have service at this place for sure. I wish I could get zero star for the rating. More

I almost always leave a satisfied customer. I have been a customer with Toyota of Union City since 2000 when it was Legacy Toyota. I am on my third Avalon and I love it. For the past several y I have been a customer with Toyota of Union City since 2000 when it was Legacy Toyota. I am on my third Avalon and I love it. For the past several years, Clyde Chapman has been my service advisor and I trust him implicitly. He has never disappointed me and is always assisting me with what is important about the service needs of my car. I tried another service advisor once and was royally ripped off. I vowed never to deal with anyone but Clyde after that. I will and have followed him anywhere. He is exceptional and should he leave this location I will be right behind him even if it means purchasing another brand of automobile. I have been driving 48 years and I have never had a service provider like him He is simply the best, bar none! More

Excellence beyond measure!!! I've had my Camry for 3 1/2 years and love it! When any service is required on my vehicle, I am always able to reach out to Clyde, as my sole service I've had my Camry for 3 1/2 years and love it! When any service is required on my vehicle, I am always able to reach out to Clyde, as my sole service advisor, to ask any questions no matter what they are & receive timely responses. Clyde is & has always been friendly, attentive, personable, professional, & keeps me abreast of the details of my service. I have literally followed him to another Toyota & Nissan location when he left Toyota of Union City for a brief moment as I refused to see anyone else. I am truly glad that he made his way back! More

Dissatisfied I had an 8:30 appointment scheduled on 4/14/18 and discovered upon arrival that there was really no need to make an appointment because they are not h I had an 8:30 appointment scheduled on 4/14/18 and discovered upon arrival that there was really no need to make an appointment because they are not honored. Once I got to the advisor Clyde Chapman, everything went well and I informed him of what I needed (Oil Change, tire rotation and brake inspection). Ok everything was fine. I went up to the waiting room thinking I would not be there longer than an hour because I was only there for an oil change and tire rotation and inspection. After waiting for 2 hours with no update whatsoever on my vehicle, I went looking for my advisor to check on my car. He told me I would be ready in 10 minutes and that turned into another hour. I finally had to go stand in his face so he could see me waiting to check out. I checked out knowing that I would not be back because he did not tell me anything about what work I would need or anything. You don't just check a customer in and don't provide them with an update on their vehicle or the time remaining for the sake of getting the most customers perhaps for a quota. While on my way to work this morning 4/17/18, I received a call from an unfamiliar number not saved in my contacts 770-964-8888 and to my surprise it was Clyde telling me he received the worst review he has ever received. He said he is one of the top advisors and have more customers and he provides excellent service. I have to agree he is cordial when writing you up for your service, but after that you will not see or hear from him again because the communication stops when you leave his desk. If he had asked what could he do better the next time to make my experience better, It would at least showed me he was genuinely concerned about keeping me as a customer because I have been coming there for years. I told him I work in a customer service environment and he needs to communicate with his customers and he starts telling me he had a lot of customers and he was sorry for not giving me the attention I FELT I NEEDED!!! What an apology after calling my personal number before 8am. I told him he does not have to worry about me giving him another bad review because I will not be back. I really miss Chad Bwho is no longer there. More

Clyde provides impressive service! I have had my Toyota for 6 years now! My service adviser throughout this time has been Clyde. I have seen other advisers when taking in my car, howe I have had my Toyota for 6 years now! My service adviser throughout this time has been Clyde. I have seen other advisers when taking in my car, however non compare to his approachable and friendly demeanor. He takes ownership of me as his customer and ensures he explains to me what I am spending my money on and why it is necessary/recommended. He does this without pressuring or scare tactics. Clyde has advised of services that were needed, recommended, and upcoming to set an expectation of cost and time for future visits as well. He has always displayed a willingness to assist while setting the expectation of wait time. In my business interactions with him, he has maintained ethical practices in performing/recommending services. I have no loyalty to this company/business, however have continued to service my Camry, Maxima and now Altima with him due to his continued exceptional service and dedication to me as his customer. More