Nalley Toyota of Union City

amazing customer service i drove 1 1/2 hours to get to this location and was quite frustrated upon arrival with previous dealerships BUT when i met Wilson Williams that change i drove 1 1/2 hours to get to this location and was quite frustrated upon arrival with previous dealerships BUT when i met Wilson Williams that changed.. he was so helpful and made me feel very comfortable ... i was a woman traveling alone and felt that i could trust him... i got a great idea of what i needed More

Me and my husband arrived at Nalley Toyota of Union City to be greeted by "Joe". He was professional, knowledgeable and passionate about the Toyota Camry. Although I had already fell in love with the car, h to be greeted by "Joe". He was professional, knowledgeable and passionate about the Toyota Camry. Although I had already fell in love with the car, he went over all the features and really highlighted the safety features. He was very personable with outstanding customer service. He really sold us on the car. Our issue came when it was time to finance the car. The sales manager said we could get the car for 21400 out the door. Had me sign it and all. We waited for the finance folks to go over the terms and that's when everything went downhill. The finance manager told us the price we agreed on could not be honored. There was about a $2000 difference. The whole deal went left. The finance manager was so rude and matter of factly in her delivery. She came to our table like we did something wrong. She kept insisting that they could not do the deal and the Sales Manager made a mistake. 1. Honor the agreement we made. 2. Customer service is important. She needs to get some training on how to renegotiate a deal. Why the attitude? We just wanted clarification on how the deal went up that drastically. To be honest. I wanted the car that bad that I would have agreed to the extra money had the lady been a little bit nicer. More

UNETHICAL AND UNTRUSTWORTHY I called the Nalley Toyota of Union City to inquire about a 2018 Lexus GX that was listed for sale on their website. I was assigned a sales agent nam I called the Nalley Toyota of Union City to inquire about a 2018 Lexus GX that was listed for sale on their website. I was assigned a sales agent named Thomas Brown. After several calls and emails, Thomas Brown, his managers (George and Jeff Davenport), and I came to a deal. The deal was contingent on me giving them my personal information and credit card information to place a hold on the vehicle, as I do not live local and would not be able to make it to the dealership for a couple days. I gave them all the information they requested and was guaranteed that my vehicle would be there for me to pick-up. Thomas Brown called me the next day and told me that everything was good, not to worry, and they were searching for the second key for the vehicle (including calling the previous owner to see if she had it). I cancelled all my appointments, rearranged my week, and made plans to go get the vehicle. I called Thomas Brown back the day before departing and was told that he could not hold vehicles for customers and that the car was being sold as we spoke on the phone and let me go. I called back asking for clarification and how this could be. We had a contract and deposit. He then said he was looking for another vehicle for me. I was offered a different Lexus GX at a higher price, because they could no longer honor our original agreement, because they were selling the car. I refused the higher price vehicle and asked to speak with a manager. He said he would pass my information along. No one called or emailed me back. I called back and left a message for the General Manager to please call me and sent an email to the manager that approved the original deal, but have heard nothing back. I then researched the other vehicle they offered me and found that it was at Nalley Lexus and called them. I told them of what had occurred and they said that they could not honor the price that Thomas and George gave me because it was below their cost. The agent at Lexus also told me that she had just helped someone else that the exact same thing had happened to (except they had flown in one way from NC). My advise for anyone looking to buy from this dealership is to RUN. They are not honest or trustworthy. They will gather all of your personal information, make a contractual deal with you, take your credit card or banking information for a deposit, and then sell the car out from under you. BEWARE!! They do not care about the customer or how you are treated! More

They will work miracles for you! Thomas was so helpful with getting my sister and I a car. He stayed late and made sure I did not leave here without a car Thomas was so helpful with getting my sister and I a car. He stayed late and made sure I did not leave here without a car More

Excellent Service Great experience with great people!!!!! From the moment i walked through the door I was greeted by friendly staff!!!!! It was a pleasure working with Great experience with great people!!!!! From the moment i walked through the door I was greeted by friendly staff!!!!! It was a pleasure working with Mr. Edd Green and Mr. Thomas Brown. They both worked diligently with me and assured me that I would be leaving in a new car. The customer service was beyond exceptional and even encouraging.I am excited about my car!!!!! I would recommend them to everyone who is looking to purchase a new or used vehicle! More

Awesome service For anyone looking for a place to get a car Toyota of Union City is the place to go. Alex , Thomas and Ronnie are the best salesmen in the world, they For anyone looking for a place to get a car Toyota of Union City is the place to go. Alex , Thomas and Ronnie are the best salesmen in the world, they truly help out me and my brother in get into a new car. They deserve a raise. You guys are the best. More

Always get great quality servicry Thomas is very professional, pleasant and wants to make sure you leave with what you want! Randy is a miracle worker, making sure you have all that yo Thomas is very professional, pleasant and wants to make sure you leave with what you want! Randy is a miracle worker, making sure you have all that you need financially so you drive your new car off the lot! More

I went to Toyota in need of help, which I ran into Ms Desiree Peguero and help she gave me! Ms Desiree Peguero and her team worked with me from the time I arrived to the time of my departure. I can say I Desiree Peguero and help she gave me! Ms Desiree Peguero and her team worked with me from the time I arrived to the time of my departure. I can say I left satisfied. I would recommend anyone to Ms Desiree Peguero and her team. They are professional good people, thanks to all of tou! More

Excellent Customer Service Thomas is an excellent car salesman. He was patient and thorough in asking my husband and I all of the right questions to put us in the Camry of our d Thomas is an excellent car salesman. He was patient and thorough in asking my husband and I all of the right questions to put us in the Camry of our dreams. It's absolutely perfect & we love everything about our new Camry. The color, the style, the features & the sun roof. Our Camry is a true pleasure to drive. We've told at least 10 people about Thomas and his expert salesmanship. We've also talked about how friendly, helpful and professional Thomas and everyone that we encountered at Nalley's Toyota are. Thank you! More

Service and also searching for newer car Since my search began I have worked with Deshayle Peterson. Ms. Peterson is very patient, very attentive, knowledgeable and has awesome attitude. I ha Since my search began I have worked with Deshayle Peterson. Ms. Peterson is very patient, very attentive, knowledgeable and has awesome attitude. I have truly enjoyed my experience of working with her. She’s truly an asset to your company. More