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Nalley Toyota of Union City

Union City, GA

4.7
845 Reviews

4115 Jonesboro Rd

Union City, GA

30291

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Showing 845 reviews

November 26, 2023

Spencer H. Helped find discounts. Did not try to oversale previously work. Would highly recommend More

by Robinson4311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Harris
November 26, 2023

Easy appointment. Punctual and thorough diagnosis. Attentive to my concerns. The labor was well performed. I was completely satisfied with all phases of service. More

by LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam and Erik, Clyde Chapman
November 25, 2023

The service staff is very courteous. My service advisor is Deb Freeman. She is very knowledgeable with the service requirements for Toyota cars. The waiting room is comfort and always cl More

by rubywiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Freeman, Clyde Chapman
November 24, 2023

Waited 3. 5 hours for a oil change and tire rotation and then had to return the next day to rebalance the wheels . My entire vehicle was shaking after they did More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Nov 28, 2023 -

Nalley Toyota of Union City responded

Your trust in our service department is important to us, and I understand that this experience has affected your willingness to return. I am committed to rectifying the situation. We would appreciate another opportunity to give you the quality of service we are known for and to restore your confidence in our dealership. Please contact me directly at your earliest convenience so we can discuss how best to address your concerns and hopefully find a way to continue serving you in the future. Darby Davis, Service Manager Nalley Toyota Union City (770) 964-8888

November 23, 2023

I was greeted by Ms Deb with awesome customer service from start to finish. Thank you to all who provided services 11/13/23. More

by Blessed n grateful Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get her name but young lady very helpful in bringing me to Ms Deb had a beautiful personality
November 23, 2023

They are honest and sincere about their job. They tell you the truth about your vehicle . But there is one problem. The problem is : please reset my vehicle even though I always come before the More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yunervice, Clyde Chapman
November 23, 2023

My service was excellent! Thank you all for always providing exceptional service, especially customer service when I bring my car in. More

by Elfaegornnp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clyde Chapman
November 22, 2023

Adam the technician was very helpful and courteous. Thank you for getting me out in A timely manner. More

by lej1956lj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clyde Chapman
November 22, 2023

Prompt service friendly service I was constantly kept informed about how long it would take. More

by sharondb70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clyde Chapman
November 19, 2023

I am pleased with this dealership's service department, their waiting area is very comfortable. More

by GA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spenser Harris was my assigned service representative. He is an extremely personable man, very courteous, and helpful. He is an asset to the service department.
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