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Nalley Toyota of Union City

Union City, GA

Overview
Reviews
4.7
755 Reviews
Call Dealership (678) 216-0296

4115 Jonesboro Rd

Union City, GA

30291

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Showing 755 reviews

April 08, 2024

First time getting oil change upon leaving they forgot to reset and place undergrad back More

by tammy1002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of my rep but he was nice
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April 07, 2024

I always have a great experience when I come to Nalley Toyota. The service advisors, sales staff, mechanics and all others are always very polite, professional and efficient! More

by Fox59551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yunervice Smith
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March 24, 2024

Yunervice (Vick) was an excellent service rep to work with. Great communicator and made sure this process was easy for me to get my car fixed. Thank you so much! More

by Gia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yunervice (Vick)
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March 21, 2024

I was very pleased with the service I received and they were very professional good job. More

by qdog05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Y Smith
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Mar 23, 2024 -

Nalley Toyota of Union City responded

We are thrilled to hear about your experience at our dealership. Our goal is to provide the best customer service possible, and it's great to know that we were able to meet your expectations. We look forward to serving you in the future.

March 19, 2024

I actually went to the dealership just to look at Toyota but when Christ showed me an SUV Mitsubishi I knew it was mine lol. Christ was wonderful very helpful and answered all of my questions. Yes, I had a More

by lunafleur
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christ
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March 18, 2024

My Advisor, Matthew Ross was very patient and professional. I will recommend this dealership anytime to friends and family. More

by wa121ad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Ross
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March 17, 2024

Poor customer service and lack of better service. The wait time is too long with appointment. More

by as04056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego
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Mar 23, 2024 -

Nalley Toyota of Union City responded

I regret to hear that your service experience did not meet your expectations, particularly regarding wait times, even with an appointment. We aim to provide timely service and clear communication to all our customers, and it seems we have room for improvement. I would value the opportunity to discuss how we can enhance our service to better serve you. If we have not yet had a personal conversation, please reach out to me directly. Your satisfaction is very important to us. - Darby Davis, Service Manager, 770-964-8888

March 15, 2024

Good service. I made a online appointment so I did not have to wait long. More

by lphipps07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Bradford
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March 14, 2024

Service was timely. Service rep was courteous, knowledgeable and pleasant. Also was not too pushy trying to oversell. More

by KV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Freeman
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March 11, 2024

ERIC was an excellent salesmen. Great customer service and cares about his clients. Ask for ERIC he’s the best. 10/10 More

by tymishiaaa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ERIC
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