Nalley Toyota of Roswell

Great ! Everyone was so nice and helpful. Caitlyn McGill in Service Dept. was also very helpful and I think his name in Finance is William who also very prof Everyone was so nice and helpful. Caitlyn McGill in Service Dept. was also very helpful and I think his name in Finance is William who also very professional. More

The best experience in car buying Our family is treated well in the dealership, we felt like home while buying our Prius from Nalley dealer. John Garner is very good, friendly perso Our family is treated well in the dealership, we felt like home while buying our Prius from Nalley dealer. John Garner is very good, friendly person, who explained us all the features and answered all our questions neatly. I will definitely recommend John Garner and also Nalley dealer to my friends and colleagues. Thank you so much!! More

Excellent. All personnel were professional and knowledgeable. I will return for service and future car purchases. I had a great experience at all departments in All personnel were professional and knowledgeable. I will return for service and future car purchases. I had a great experience at all departments in the dealership More

pleasant Saad Bajwa and Charles Wang helped me immensely, I would not have purchased that day without thier assistance. I appreciate thier diligence and would Saad Bajwa and Charles Wang helped me immensely, I would not have purchased that day without thier assistance. I appreciate thier diligence and would shop there again. I would give them both excellent grades More

Friendly Staff/ Great Price Living 2 hours from Atlanta area, it was a time saver to go online (Edmunds and TrueCar) rather than sort thru the many dealerships. I appreciated t Living 2 hours from Atlanta area, it was a time saver to go online (Edmunds and TrueCar) rather than sort thru the many dealerships. I appreciated that Nalley gave you the price upfront, and not 'come in and we'll tell you'. Richard called very soon after to tell me that the price had even been reduced more, so that definitely made it worth the effort to drive down that day, test drive, and come to a quick decision. He politely answered all my questions, and was professional in every way (no pressure). Once it was decided to go with Nalley, Richard quickly moved to hold it for 2 days before I could get down there again to do the paperwork, etc. Its also a very nice feature that for the first 25,000 they'll take care of the oil change, tire rotation, etc. That's worth the trip every few months! More

Consumer Want here after visiting many dealerships was taken care of very well. Other Toyota dealerships I went to told me I would have to spend a lot of mone Want here after visiting many dealerships was taken care of very well. Other Toyota dealerships I went to told me I would have to spend a lot of money to get in a car but here they worked with me and my budget lease to say I drove off in a new vehicle. More

DON'T BELIEVE A WORD THEY SAY! I bought a 2012 RAV4 in November of 2012. FIRST, I asked the salesman if the model is going to be any different in 2013. He said NO it will not and wi I bought a 2012 RAV4 in November of 2012. FIRST, I asked the salesman if the model is going to be any different in 2013. He said NO it will not and will stay the same. That was what I determined to BUY this model instead of waiting 2 months. 2 months later, low and behold! Different model is introduced and I am here with the old style. SECOND lie I was told was that by purchasing the extended warranty, I will get a FULL refund when the miles go to 100,000 and I have not used the warranty. The guy said "Oh yea...Toyota is so confident in their products that they guarantee a full refund if you never use the warranty AFTER 100,000 miles." I would have NEVER bought the warranty if that was not the case. I asked three people in the office if this were true (Sales Manager, Finance Manager, and Service Manager at the time). All of them verified that it was true. THIRD lie I was told was that this was a NEW vehicle. When I purchased it, they got this make and model from North Carolina or something like that and I had to wait for it. When it came, behold, there was 1000 miles on it. I know math and no matter how many test drives and even if they drove it to Marietta from North Carolina, it would not amount up to that! It is now getting close to the time to get my full refund and so I called Fidelity to ask them how to go about getting my refund and they DO NOT have my name or anything on file! Not only are these people liars, they are also scammers! I called the office today and spoke to a salesman. He said that this was NOT true. He said that it would be prorated based on the amount of miles I have driven. While that is what I would have thought and should have been what I was told in the first place, it was not. I had to verify with three different people before I would commit to buying it. I am so fed up with the service I received here. There were lies upon lies that have led me to believe nothing a salesman or sales manager says here! Something needs to be done about this. More

Great I had a great experience with Nalley Toyota. They work with you and are very personable. Andy my salesman was wonderful never any pressure to buy an I had a great experience with Nalley Toyota. They work with you and are very personable. Andy my salesman was wonderful never any pressure to buy and did what he could to get me the best deal possible. 5 Stars for the staff at Nalley. More

VERY EASY I VISITED NALLEY ROSWELL TO ASK ABOUT INFORMATION ON TURNING IN MY LEASE CAR OF 3 YEARS AND THE COST OF A NEW LEASE. I WAS GREETED BY NICOLE REYES I VISITED NALLEY ROSWELL TO ASK ABOUT INFORMATION ON TURNING IN MY LEASE CAR OF 3 YEARS AND THE COST OF A NEW LEASE. I WAS GREETED BY NICOLE REYES WHO RECOGNIZED ME FROM MY LAST VISIT 3 YEARS AGO. NICOLE WAS THE NICEST EMPLOYEE I HAVE DEALT WITH OVER 6 YEARS AND THREE CAMRY LEASES. I DID SOMETHING VERY UNUSUAL AND TURNED IN MY 2014 LEASE CAR AND TOOK OUT A NEW LEASE IN A SHORT PERIOD OF TIME RIGHT THEN AND THERE. THE FINANCE MAN WINSTON WAS ALSO EXTREMELY FRIENDLY, PROFESSIONAL AND HELPFUL. NICOLE WAS MOST PROFESSIONAL AND HELPFUL WITH GOOD KNOWLEDGE AND HELPED ME GET A GOOD DEAL ON A NEW CAMRY LEASE. ORIGINALLY I WAS DISAPPOINTED THAT THE EMPLOYEES WHO WORKED WITH ME 3 YEARS AGO WERE GONE BUT SOON REALIZED NICOLE AND WINSTON WERE BETTER THAN THEY WERE. ALL OF THE EMPLOYEES WERE EXTREMELY FRIENDLY. MY HIGHEST RECOMMENDATION FOR NICOLE . THREE LEASES OVER 6 YEARS. More

2017 Toyota Camry Best experience I have ever had in a car dealership. The selling price was very fair and they accepted both the discount and trade allowances that I Best experience I have ever had in a car dealership. The selling price was very fair and they accepted both the discount and trade allowances that I wanted. Both Mayo and Don Law are amazing team members, very professional and extremely knowledgeable about the vehicle, Thank you again for the A+ experience you are truly the best in its class. More