Nalley Toyota of Roswell

DON'T BELIEVE A WORD THEY SAY! I bought a 2012 RAV4 in November of 2012. FIRST, I asked the salesman if the model is going to be any different in 2013. He said NO it will not and wi I bought a 2012 RAV4 in November of 2012. FIRST, I asked the salesman if the model is going to be any different in 2013. He said NO it will not and will stay the same. That was what I determined to BUY this model instead of waiting 2 months. 2 months later, low and behold! Different model is introduced and I am here with the old style. SECOND lie I was told was that by purchasing the extended warranty, I will get a FULL refund when the miles go to 100,000 and I have not used the warranty. The guy said "Oh yea...Toyota is so confident in their products that they guarantee a full refund if you never use the warranty AFTER 100,000 miles." I would have NEVER bought the warranty if that was not the case. I asked three people in the office if this were true (Sales Manager, Finance Manager, and Service Manager at the time). All of them verified that it was true. THIRD lie I was told was that this was a NEW vehicle. When I purchased it, they got this make and model from North Carolina or something like that and I had to wait for it. When it came, behold, there was 1000 miles on it. I know math and no matter how many test drives and even if they drove it to Marietta from North Carolina, it would not amount up to that! It is now getting close to the time to get my full refund and so I called Fidelity to ask them how to go about getting my refund and they DO NOT have my name or anything on file! Not only are these people liars, they are also scammers! I called the office today and spoke to a salesman. He said that this was NOT true. He said that it would be prorated based on the amount of miles I have driven. While that is what I would have thought and should have been what I was told in the first place, it was not. I had to verify with three different people before I would commit to buying it. I am so fed up with the service I received here. There were lies upon lies that have led me to believe nothing a salesman or sales manager says here! Something needs to be done about this. More

Great I had a great experience with Nalley Toyota. They work with you and are very personable. Andy my salesman was wonderful never any pressure to buy an I had a great experience with Nalley Toyota. They work with you and are very personable. Andy my salesman was wonderful never any pressure to buy and did what he could to get me the best deal possible. 5 Stars for the staff at Nalley. More

VERY EASY I VISITED NALLEY ROSWELL TO ASK ABOUT INFORMATION ON TURNING IN MY LEASE CAR OF 3 YEARS AND THE COST OF A NEW LEASE. I WAS GREETED BY NICOLE REYES I VISITED NALLEY ROSWELL TO ASK ABOUT INFORMATION ON TURNING IN MY LEASE CAR OF 3 YEARS AND THE COST OF A NEW LEASE. I WAS GREETED BY NICOLE REYES WHO RECOGNIZED ME FROM MY LAST VISIT 3 YEARS AGO. NICOLE WAS THE NICEST EMPLOYEE I HAVE DEALT WITH OVER 6 YEARS AND THREE CAMRY LEASES. I DID SOMETHING VERY UNUSUAL AND TURNED IN MY 2014 LEASE CAR AND TOOK OUT A NEW LEASE IN A SHORT PERIOD OF TIME RIGHT THEN AND THERE. THE FINANCE MAN WINSTON WAS ALSO EXTREMELY FRIENDLY, PROFESSIONAL AND HELPFUL. NICOLE WAS MOST PROFESSIONAL AND HELPFUL WITH GOOD KNOWLEDGE AND HELPED ME GET A GOOD DEAL ON A NEW CAMRY LEASE. ORIGINALLY I WAS DISAPPOINTED THAT THE EMPLOYEES WHO WORKED WITH ME 3 YEARS AGO WERE GONE BUT SOON REALIZED NICOLE AND WINSTON WERE BETTER THAN THEY WERE. ALL OF THE EMPLOYEES WERE EXTREMELY FRIENDLY. MY HIGHEST RECOMMENDATION FOR NICOLE . THREE LEASES OVER 6 YEARS. More

2017 Toyota Camry Best experience I have ever had in a car dealership. The selling price was very fair and they accepted both the discount and trade allowances that I Best experience I have ever had in a car dealership. The selling price was very fair and they accepted both the discount and trade allowances that I wanted. Both Mayo and Don Law are amazing team members, very professional and extremely knowledgeable about the vehicle, Thank you again for the A+ experience you are truly the best in its class. More

New 4Runner sale The process was smooth as I had hoped for. The Initial selling price offered was fair and what I wanted. Mr. Lyles was professional and extremely know The process was smooth as I had hoped for. The Initial selling price offered was fair and what I wanted. Mr. Lyles was professional and extremely knowledgeable about the new loaded vehicle I purchased. More

Quick and easy We looked on line to see what vehicles were available and how much the end of year clearance would be. We liked what we saw and contacted Nicole Reye We looked on line to see what vehicles were available and how much the end of year clearance would be. We liked what we saw and contacted Nicole Reyes. She had sold us a Prius and we liked her style and easy manner. She showed the car, negotiated for us and we purchased another car with in the hour. More

Tacoma Pickup I was thoroughly pleased with the experience. Ted Domohowski was professional, listened to what I needed and helped me get the deal I wanted. I would I was thoroughly pleased with the experience. Ted Domohowski was professional, listened to what I needed and helped me get the deal I wanted. I would recommend this dealership and Ted to anyone who is looking to buy a car. More

Tacoma Pickup TRD OFFROAD 2017 amazing service Amazing customer service from superior team work from the top to bottom thank you to Richard Wong for an amazing and professional experience and the S Amazing customer service from superior team work from the top to bottom thank you to Richard Wong for an amazing and professional experience and the Sales Manager for the full follow through. From the moment the vehicle was ordered they kept me up to date not only that. Better price matching experience and pro military atmosphere doing anything possible to help the customer with their purchase experience. The experience was among the best in its class thank you. More

My first time buying a new car-Excellent Dealer!!! I would recommend this dealer to anyone!!! Right from getting a quote on the internet to the actual dealership experience, it was great! Our sales con I would recommend this dealer to anyone!!! Right from getting a quote on the internet to the actual dealership experience, it was great! Our sales consultant Winston Peters was very friendly, honest and patient and helped us get the car that we wanted. Everyone else at the dealership who we interacted with were also very friendly and helpful. I got a very good price for my 2017 Toyota Camry and I'm definitely going to recommend them to any of my friends or colleagues who want to buy a new car! More

Saad Bajwa (Sales Advisor) My wife and I are very pleased with our experience last August 20 at your dealership. , our sales representative was outstanding, and our financing ex My wife and I are very pleased with our experience last August 20 at your dealership. , our sales representative was outstanding, and our financing experience was great. There were no pressure sales No arm twisting, all questions were answer to our satisfaction, our sales person Saad Bajwa took his time in allowing us to make our own decisions. The finance was negotiated to our satisfaction. The rest of persons associated with the sale very friendly. I will recommend Saad Bajwa More