Nalley Toyota of Roswell

My 4th Toyota! Nalley makes it possible I came in for service as usual and I stopped by at the Sales department. Winston Peters gave A++. Knowledgeable, polite and friendly presentation of t I came in for service as usual and I stopped by at the Sales department. Winston Peters gave A++. Knowledgeable, polite and friendly presentation of the Prius 2016 Helped us make a good choice, the Prius 2016, is a great improvement on the 2012 that we had. He worked tirelessly and way past closing time to make sure we drove the new vehicle home that night, and he kept a pleasant demeanor, smiling and offering refreshments, going back and forth to the Managers. We really appreciate him Matthew was gracious to keep the price to our liking, Mr Wang is excellent too and meticulous. And I have to mention Cheri Norry at Service, efficient and knowledgeable. She treats me like I am the only client So Toyota Nalley Team under the auspicious leadership of Mike Balog, Thank you. More

Sales Associate Winston Peters I was very please with my experience at your dealership. My Sales Associate Winston Peters was very helpful and knowledgeable. I was nervous about get I was very please with my experience at your dealership. My Sales Associate Winston Peters was very helpful and knowledgeable. I was nervous about getting approved and choosing a good vehicle and he made the process very pleasant and reassuring. I will recommend him and your dealership to my friends and family. Thank you More

super!! everyone is nice and they make you feel at home, as soon as we got there Winston came to help us, he was very helpful, I definitely recomend coming ov everyone is nice and they make you feel at home, as soon as we got there Winston came to help us, he was very helpful, I definitely recomend coming over here firts More

Great ! Everyone was so nice and helpful. Caitlyn McGill in Service Dept. was also very helpful and I think his name in Finance is William who also very prof Everyone was so nice and helpful. Caitlyn McGill in Service Dept. was also very helpful and I think his name in Finance is William who also very professional. More

The best experience in car buying Our family is treated well in the dealership, we felt like home while buying our Prius from Nalley dealer. John Garner is very good, friendly perso Our family is treated well in the dealership, we felt like home while buying our Prius from Nalley dealer. John Garner is very good, friendly person, who explained us all the features and answered all our questions neatly. I will definitely recommend John Garner and also Nalley dealer to my friends and colleagues. Thank you so much!! More

Excellent. All personnel were professional and knowledgeable. I will return for service and future car purchases. I had a great experience at all departments in All personnel were professional and knowledgeable. I will return for service and future car purchases. I had a great experience at all departments in the dealership More

pleasant Saad Bajwa and Charles Wang helped me immensely, I would not have purchased that day without thier assistance. I appreciate thier diligence and would Saad Bajwa and Charles Wang helped me immensely, I would not have purchased that day without thier assistance. I appreciate thier diligence and would shop there again. I would give them both excellent grades More

Friendly Staff/ Great Price Living 2 hours from Atlanta area, it was a time saver to go online (Edmunds and TrueCar) rather than sort thru the many dealerships. I appreciated t Living 2 hours from Atlanta area, it was a time saver to go online (Edmunds and TrueCar) rather than sort thru the many dealerships. I appreciated that Nalley gave you the price upfront, and not 'come in and we'll tell you'. Richard called very soon after to tell me that the price had even been reduced more, so that definitely made it worth the effort to drive down that day, test drive, and come to a quick decision. He politely answered all my questions, and was professional in every way (no pressure). Once it was decided to go with Nalley, Richard quickly moved to hold it for 2 days before I could get down there again to do the paperwork, etc. Its also a very nice feature that for the first 25,000 they'll take care of the oil change, tire rotation, etc. That's worth the trip every few months! More

Consumer Want here after visiting many dealerships was taken care of very well. Other Toyota dealerships I went to told me I would have to spend a lot of mone Want here after visiting many dealerships was taken care of very well. Other Toyota dealerships I went to told me I would have to spend a lot of money to get in a car but here they worked with me and my budget lease to say I drove off in a new vehicle. More

DON'T BELIEVE A WORD THEY SAY! I bought a 2012 RAV4 in November of 2012. FIRST, I asked the salesman if the model is going to be any different in 2013. He said NO it will not and wi I bought a 2012 RAV4 in November of 2012. FIRST, I asked the salesman if the model is going to be any different in 2013. He said NO it will not and will stay the same. That was what I determined to BUY this model instead of waiting 2 months. 2 months later, low and behold! Different model is introduced and I am here with the old style. SECOND lie I was told was that by purchasing the extended warranty, I will get a FULL refund when the miles go to 100,000 and I have not used the warranty. The guy said "Oh yea...Toyota is so confident in their products that they guarantee a full refund if you never use the warranty AFTER 100,000 miles." I would have NEVER bought the warranty if that was not the case. I asked three people in the office if this were true (Sales Manager, Finance Manager, and Service Manager at the time). All of them verified that it was true. THIRD lie I was told was that this was a NEW vehicle. When I purchased it, they got this make and model from North Carolina or something like that and I had to wait for it. When it came, behold, there was 1000 miles on it. I know math and no matter how many test drives and even if they drove it to Marietta from North Carolina, it would not amount up to that! It is now getting close to the time to get my full refund and so I called Fidelity to ask them how to go about getting my refund and they DO NOT have my name or anything on file! Not only are these people liars, they are also scammers! I called the office today and spoke to a salesman. He said that this was NOT true. He said that it would be prorated based on the amount of miles I have driven. While that is what I would have thought and should have been what I was told in the first place, it was not. I had to verify with three different people before I would commit to buying it. I am so fed up with the service I received here. There were lies upon lies that have led me to believe nothing a salesman or sales manager says here! Something needs to be done about this. More