Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nalley Toyota of Roswell
Roswell, GA
1,447 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,447 reviews
August 19, 2024
My service manager Zane was a great help he talked to me about the things I needed and which was needed the most and he helped me out I appreciate him for his time and effort about the things I needed and which was needed the most and he helped me out I appreciate him for his time and effort More
by ma.johnson22
Employees Worked With
Zain Butts
August 19, 2024
Just moved to Atlanta from rural WI, I feel very blessed to have found Nalley Toyota. I have a 2012 Highlander which David and the service department keeps running like new. Their texts to share that their to have found Nalley Toyota. I have a 2012 Highlander which David and the service department keeps running like new. Their texts to share that their inspections indicate wear which will probably need repair in the future help me financially plan. David listens to my concerns and throughly investigates. I trust the Service Department is always on top of my concerns. More
by Pattivandehey
Employees Worked With
David Ramos
August 13, 2024
It’s showing the check engine light again after my service. That last the main purpose of the service. Also I noticed they replaced the synthetic engine oil which I replaced outside few days back. Th service. That last the main purpose of the service. Also I noticed they replaced the synthetic engine oil which I replaced outside few days back. They charged additional money for oil change even though I mentioned about it before the service. More
by gbc
Employees Worked With
Not required
August 13, 2024
This dealership is completely incompetent in the service department. They will overcharge you in labor rates by hundreds to thousands of dollars. They also will tell you that it is common for Toyotas to hav department. They will overcharge you in labor rates by hundreds to thousands of dollars. They also will tell you that it is common for Toyotas to have squeaking brakes after you have put new pads and rotors on. Beware! More
by tim
Employees Worked With
Zain Butt, Francine Potts, Mo Barry, James
August 12, 2024
Went in for a new battery as the one Nalley put in October 2022 died. We thought that Nalley would be able to efficiently give us a new battery in a short time. Got there at 7:30 am. It took an hou October 2022 died. We thought that Nalley would be able to efficiently give us a new battery in a short time. Got there at 7:30 am. It took an hour for them to diagnose it was a dead battery. Then they recommended terminals get cleaned and alignment get done. We just needed a new battery. We inquired about getting an upgraded battery but it took so long to get service done we were just ready to leave. When the car was eventually pulled around, the hood was not even latched. We could have gone to auto zone and gotten a new battery for a fraction of the time and probably less money. Lesson learned- do not go to Nalley Toyota of Roswell. More
by Qeezer
Employees Worked With
Service
