Nalley Toyota of Roswell

Worst Car Buying Experience Ever! On 12/9/2017 we bought a 2018 Rav4 Platinum. They advised to come back to get the tints/auto starter installed. On 12/15/2017 I notice the left side f On 12/9/2017 we bought a 2018 Rav4 Platinum. They advised to come back to get the tints/auto starter installed. On 12/15/2017 I notice the left side front quarter panel trim, the rear left quater panel trim coming off the car and a weird clicking sound from the breaks. I call in, they say bring it in so they can take a look. I make it very clear that I want 25% tints and inform them of these issues. I don’t hear anything from them. So I call on 12/17/2017 and they say that someone should have called me, that’s its ready. On 12/18/2017 I go pick up the car and they say that “you must have hit something because there were some abrasions on the bottom of the car, say they were not able to put the 25% tints on my car, but fixed the side quarter panels.” 1. I have a 2013 Rav4 Limited and hit a lot of stuff over the years. The side quater panels NEVER came off. 2. If you can’t put what I want on the car, why are you making me pay $299.00 for tints (for the front two windows)? Now I have to pay to get them taken off and pay for the right ones to be installed. 3. The break still has the clicking sound. You drop almost $39,000.00 on a brand new vehicle from a recommended dealer and you don’t expect these kinds of problems. This has been the worst car buying experience ever. I should have never even walked in. Stay away and buy somewhere else. More

Don't Trust That They Will Do Warranty Repairs We've owned Toyota vehicles for over 30 years. We take exceptional care of them and they have all performed well for us. We have religiously utilize We've owned Toyota vehicles for over 30 years. We take exceptional care of them and they have all performed well for us. We have religiously utilized Toyota dealer service centers every 5000 miles to keep our vehicles operating as the manufacturer intended. We are aware that we pay a premium by using the dealer throughout the life of our vehicles, but have always felt that the extra expense was added value because we trusted our dealer to take care of our vehicles to Toyota standards, Until our most recent servicing, we have placed our faith in the Toyota dealer service centers working to meet the needs of the vehicles and their customers utilizing those vehicles. Our most recent visit to Nalley Toyota has broken that trust! We recently visited the Nalley Toyota Service Center with our 4-Runner for scheduled servicing. The car is immaculately cared for. It's only short-coming is a cracked dash that Toyota recognized as a manufacturing defect and offered a warrantied replacement. We received at least 3 mailing from Toyota over the years telling us to work with a Toyota service center to get the dash replaced. Every 5000 miles we visited Nalley for servicing, often with the actual warranty paperwork in hand, requesting that the dash be replaced. Each time, the service representative acknowledged our request and told us that there was a long list of people waiting for the replacement and the parts were back ordered. Hearing that the acknowledgement of our request and that Nalley was working to resolve the issue was all that we needed to hear. However, this visit, we were told that the warranty period had expired and we had missed it. When asked how that could be, they said they had no record of any requests. It's now obvious to us that Nalley Toyota never had any intention of performing the warranty work. Considering the number of requests we've made over the years, to many different Nalley Service Representatives, and that not a single one of the requests were ever recorded, it's clear to us that they instructed their service representatives to ignore these requests. We can only assume that there was not enough profit on this warranty work, so they actively avoided it. Knowing now how they actively avoided performing this warranty work raises concern that they might be doing this with other warranty or recall work that Toyota recommends. Our trust in Nalley Toyota has been gravely broken. Nalley recommended that we contact Toyota Corporate, which we did. They of course said that the problem was a Nalley issue and provided us with a contact there to reach out to (Rosa Christina Stewart). We tried to contact her, but not surprisingly, she has not returned our call. More