Nalley Toyota of Roswell

Don't buy Toyota Certified Used Vehicle from this dealer. - They didn't full fill 160 points criteria while selling my car(Toyota Highlander LE plus 2015 on March 11 2018 with 22868 miles on it). Car mat has - They didn't full fill 160 points criteria while selling my car(Toyota Highlander LE plus 2015 on March 11 2018 with 22868 miles on it). Car mat has big spot on the driver side, according to the inspection there should not be, Middle mat tore. which is again violation of 160 point. Front and back bumper had scratches which they finally fixed it for bumpers. - Sold all toyota cars by saying TCUV which is wrong actually they certify their cars by Fidelity warranty services which is separate third party than Toyota. - Sales man lied to customer for sake of selling the car. To us they lied about radio and within in 3 days admitted by salesman and his manager and said to us we were not aware bout the functionality is there or not. - The extended warranty they sold, also lied about that and their finance manager admitted that he was not aware about that if any parts is replaced due to any mechanical issue, the warranty they are selling, you will get the re manufactured or used part not the new part. But finance manager sold the warranty by saying that you will get new parts in those situations. - After finding and admitting that the car radio has mechanical or software failure they raised a technical issue but its already 23 days and they are not sure when they will replace my car radio. they said they don't have any date it can take upto an year. More

great as always I have bought three trucks from your dealership as I will buy my next.Through the years the sales and service has been perfect I thank you and look fo I have bought three trucks from your dealership as I will buy my next.Through the years the sales and service has been perfect I thank you and look forward to the next time. More

New car buying I recieved recommendation from my son-in-law how he liked Toyota autos. So i thought it might be a good time to trade my 2011 ford Edge for a Toyota H I recieved recommendation from my son-in-law how he liked Toyota autos. So i thought it might be a good time to trade my 2011 ford Edge for a Toyota Highlander. My ford had over 104,000 miles and was in good shape so i thought to trade now before i had to put money in to the car was a wise decision. I have had the Highlander just a day and like it so far. More

Knowledgeable staff which are truly professional I had the opportunity to speak with an outstanding salesperson who answered any and all questions I had about the dealership's inventory. He didn't t I had the opportunity to speak with an outstanding salesperson who answered any and all questions I had about the dealership's inventory. He didn't try to steer my choice or up-sell me, and worked with me to find the right vehicle. More

I bought a 2018 Camry XSE The experience was great. The sales person Richard Wong gave me a great deal and I was happy with it. I will recommend to all my friends and community The experience was great. The sales person Richard Wong gave me a great deal and I was happy with it. I will recommend to all my friends and community come to ask for Mr. Wong and this dealership. More

Professional This is a fair dealership. They don't try to pressure you into buying something you don't want. Kolton Nowlin is very nice and knowledgeable. This is a fair dealership. They don't try to pressure you into buying something you don't want. Kolton Nowlin is very nice and knowledgeable. More

good nice sales personship good help deciding car sales person really help finance department was good help also overall good experience i can suggest to our friend and family good help deciding car sales person really help finance department was good help also overall good experience i can suggest to our friend and family More

Expedient, helpful, and professional. Nicole Reyes and Sean Plummer were key to my exceptional experience at Nalley Toyota of Roswell. I have wanted a Toyota Tacoma for quite some time and Nicole Reyes and Sean Plummer were key to my exceptional experience at Nalley Toyota of Roswell. I have wanted a Toyota Tacoma for quite some time and they, along with their managers, provided me with an excellent experience that will keep me coming back as well as providing referrals for friends and family in the future. Great dealer experience and I appreciate all of the helpfulness along the way. Will definitely be back! More

Quick and Easy Process Brisa was great! She went above and beyond to make sure all my questions were answered and she ensured I was happy through out the entire process. She Brisa was great! She went above and beyond to make sure all my questions were answered and she ensured I was happy through out the entire process. She even followed up with me to see how I was enjoying my purchase. The dealership really makes you feel like you are part of the Toyota family. More

Best Car Buying Experience I Ever Had Greg S. My wife and I were seriously searching for a Toyota 4Runner SR5 4X4 for at least a month. We came upon an add for the vehicle we wanted but i Greg S. My wife and I were seriously searching for a Toyota 4Runner SR5 4X4 for at least a month. We came upon an add for the vehicle we wanted but it was in Roswell, Georgia, a long drive from Athens, Tennessee. The vehicle had exceptionally low miles with a price tag of $31,900. The ol' saying, to good to be true, came to mind because I certainly didn't want to drive two and a half hours to just look at a vehicle and find that it was just a gimmick. I called the dealership and had the pleasure of speaking to Annette Wiggins, who was very professional, friendly and most of all, wasn't full of crap like so many car salesman I had the unfortunate opportunity to deal with. Annette took charge and got the information I needed, so my wife and I decided to make the drive and look at this vehicle. Upon our arrival, we met with Annette and she immediately took charge and brought the vehicle around for a test drive. Needless to say, we purchased the vehicle and I must say this has been the best experience I ever had with a car dealership and I attribute that to Annette and the used car sales manager. After we made a deal, we were never hit with any hidden fees and extras we didn't ask for. Our sales contract was straight forward with the agreed price for the vehicle, the Tennessee state licence fees and accurate calculated sales tax, that was it. The vehicle was spotless, in excellent condition and we got it for a great price. I want to thank Annette Wiggins for a job well done, and I hope the management team here at Nalley Toyata appreciate the importance of having an excellent sales staff that make them shine. I'll be honest; it was a very pleasant surprise to work with a sales staff that was honest and sincere, not full of crap. Thank you Annette. I would also like to commend Sean Plummer of the finance team. Thank you Sean for your friendly and professional service. You did a great job. More