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Nalley Toyota of Roswell
Roswell, GA
1,462 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,462 reviews
September 26, 2012
I am surprised that this dealership is even in business! The customer service is HORRIBLE. My husband and I bought a New Highlander on July 29th and it has been nothing but a nightmare since.I have been try The customer service is HORRIBLE. My husband and I bought a New Highlander on July 29th and it has been nothing but a nightmare since.I have been trying to get an avaloron tax issue resolved since I went and picked up the tags at the county office. Suprisingly the paperwork was not written up the way that we had agreed. NO ONE will call you back, all you do is leave voice mail messages and if you do get lucky to talk to someone they say they will call you back but that is not true. We have bought two Volvos in the past few years and have gotten nothing but exceptional service from them. They go above and beyond for their customers.It doesn't appear that we will be doing business with this dealership again. The ball is in your court Dewayne Fairchild. More
by arm_gc
Employees Worked With
Many but most don't return calls
September 25, 2012
Just don't and waste your time at Nalley. Promising you Just don't and waste your time at Nalley. Promising you great price to get you to the store, and change that once you are in. they have competitive Just don't and waste your time at Nalley. Promising you great price to get you to the store, and change that once you are in. they have competitive price for some of the cars, but you can always find better at other dealerships. i actually ended up paying $1,650 less... Once they understood we probably won't buy there, the lady working with us called her manager who became rude which was a shock to me since I've never seen such reaction from anyone that tried selling me something...very strange... They just don't seem reliable. More
by David1980
Employees Worked With
Don't remember the name
September 13, 2012
Russell Autrey and Kevin Kerth were awesome to work with, in fact they worked hard for me to get a great deal. One of the best buying experiences I can remember. Everything was done as promised and they se in fact they worked hard for me to get a great deal. One of the best buying experiences I can remember. Everything was done as promised and they seem to go the extra mile for me. I highly recommend both the dealership and Russell & Kevin. More
by butch.dumbleton
Employees Worked With
Russell Autrey & Kevin Kerth
September 04, 2012
Came to Nalley shopping for a new truck. Bruce Sinkoe spent a lot of time with me and was most helpful throughout the process. Got a great truck at a great price! Ended up buying a new Prius as well. spent a lot of time with me and was most helpful throughout the process. Got a great truck at a great price! Ended up buying a new Prius as well. Great experience. More
by jadickens
Employees Worked With
Bruce Sinkoe
September 04, 2012
Do not waste your precious time with Nalley Toyota Roswell as other reviewer wrote. I had same exp. I locked the Internet price for 2012 Highlander, The Lady from Internet department sent me email con Roswell as other reviewer wrote. I had same exp. I locked the Internet price for 2012 Highlander, The Lady from Internet department sent me email confirming she will match the deal for same car with same MSRP even with same VIN actually which I was about to buy through other dealer. Reason I went to them was Car was at their dealership so I could get directly. In fact this dealer should have been able to do better but anyways. That Lady asked me to bring the email proof which I took with me. I had told her I dont want to waste my time I have 1 year old daughter and older parents with me. But Ohh I should have believed the review , I wasted 4 hours of my time. They bumped the price by 1000 and said there they cannot match it I asked them why they lied but they just said sorry, I wasted 4 hrs of my time who is going to pay for that. The Sales Manager was in fact rude to me. They refused for any me to meet with their General manager who had responded to other reviews. NO more Nalley ever looks like Nalley has this cheap trick, liars. They did not even think for a small 1 yrd old's trouble. My daughter got so cranky by the end of the day. Stay away from Nalley don’t waste your time my friends. More
by sandy01m
Employees Worked With
Tory , Nicole
August 24, 2012
My only problem was a windshield that I had gotten dirty on the inside when in a driving rain all of my windows suddenly fogged up and even the defrost would not clear it up. I had to use a retractible um on the inside when in a driving rain all of my windows suddenly fogged up and even the defrost would not clear it up. I had to use a retractible umbrella I had in the car to swipe the inside of the windows as I was driving. It got dirt on the windshield which was hard to clean off. The service person even had the windows re-cleaned before he let me drive off after my 40,000 miles service. Yesterday as I was driving, I still could not see perfectly clear. I do not think it is a fault of Toyota service, but I do not know for sure how I can get my inside windshield perfectly clear so I can see to drive at night without any glare, etc. Other than that, my car was expertly taken care of. More
by June Dunaphant
Employees Worked With
I believe it weas AJimmy, but I'm not sure.
August 07, 2012
Do not waste your precious time with Nalley Toyota Roswell SHARKS.I locked the Internet price for 2012 Camry with the OTD price. When I arrived at the dealership John sales manager was asking for more Roswell SHARKS.I locked the Internet price for 2012 Camry with the OTD price. When I arrived at the dealership John sales manager was asking for more money.They won't honor the internet price. More
by no_nalley
Employees Worked With
Eric Guneysu (internet sales), John (floor sales manager)
July 31, 2012
My experience with Nalley and especially with Eric Guneysu was excellent. Eric was very helpful and I also enjoyed the part before the sale. I was an internet buyer and worked out the numbers prior to Guneysu was excellent. Eric was very helpful and I also enjoyed the part before the sale. I was an internet buyer and worked out the numbers prior to my visit. This made my experience even easier because I know going in to the deal what to expect. I also have to commend your finance person for the help I received. He was not pushy and he was very knowledgeable about his job. The other person I was extremely impressed with was Kevin Kerth. Kevin walked me through all the features of my Nav system. While it was very complicated, I Kevin made it simple and also told me to call if I had any questions. So far, I have called twice and true to his word, Kevin was very helpful. He didn't seem to mind my calling and was very courteous to me. I will certainly consider Nalley for my next vehicle purchasing experience, even though it is over 2 hours away from my current residence. Thank you. More
by gonzalea
Employees Worked With
Eric Guneysu
July 18, 2012
We paid for our vehicle beginning June and given a temporary tag. Well, tag has expired. We live out of state and our DMV required a title with lien to register the car. Wondering why we haven't re temporary tag. Well, tag has expired. We live out of state and our DMV required a title with lien to register the car. Wondering why we haven't receive any paperwork, I made many calls for help that went unanswered for weeks. They just gave me the run-around without anything getting done. They always say the call back, but never do. Customer Service is out the door once these people get a hold of your money. Very Frustrating, save yourself heartburn and go somewhere else..... More
by andyt6777
Employees Worked With
Jason Olson, Eugen Finace Manager
