Nalley Toyota of Roswell

After 18 years my Ford Contour was starting to nickle and dime us to death so it was time to procure a new vehicle. Did our research and were convinced that Toyota quality was up there with the best with exc dime us to death so it was time to procure a new vehicle. Did our research and were convinced that Toyota quality was up there with the best with excellent overall ratings in Consumer Reports. Went on line to request quotes on the new RAV4 from several dealers and the prices were within close range of each other. Decided to go with Nalley in Roswell because it was close to home and we don't want to drive to the boonies to get service. I initially went in and was directed to Richard Warren to take a RAV4 for a test drive and was very impressed with it's look and handling. The next day my wife came in and she test drove the car. Richard was very patient with us answering all our questions At all times was he professional and did not try to pressure us into buying. Told us to take our time and to get back with him when we were ready. When we had made our decision the car we wanted had to be driven from another dealer. We had in mind what we wanted to pay with a trade in and ended paying $500 more which we agreed on. The next day we came to take delivery and Richard went over all the features of the RAV4 and we took it for a drive. We had some questions about future service and Richard introduced us to the service mgr. who was well informed and gave us an overview of the service process. Next came the finance manager Jon Pulliam who was very friendly had us go over and sign all the necessary paperwork. Of course he wanted to us to buy an extended warranty starting with the most expensive and noting our reluctance worked his way to the cheapest. We politely declined. With that he pulled out a great big stamp and with a flourish he stamped "REFUSED" in red which I thought was quite amusing. More

What a nightmare. First off, I want to say that I completely agree with the post below about being treated like a child by the employees here. I went in knowing exactly what I wanted to purchase and completely agree with the post below about being treated like a child by the employees here. I went in knowing exactly what I wanted to purchase and how much I wanted to pay. I was clear from the beginning about my limits and expectations, but despite "doing everything they could" and "bottoming out" on my deal, they were unable to meet my needs, even though we were only about $2000 off. The Toyota financing was a joke...I was able to get my own financing through my bank with an APR that was lower by 6%! I was about to walk away from the deal when I noticed they had a lower-end model on the lot that would fit my budget, so I set up a time on my LUNCH HOUR to drive 15 minutes over there (and 15 minutes back) to take it for a quick test drive. Big mistake doing this on the last day of the month. I told the salesperson I thought it was just okay was immediately thrown into the finance office to sign the deal. I explained that I only had a couple of minutes and was not intending to buy anything at that time. He tried to guilt me into staying (actually suggested that I return to work late) or coming back later, but I declined and was finally able to escape. Minutes later I received a voicemail from the sales manager who was on the verge of YELLING at me that his month was ending that day and I had to take the deal by the close of business or else. He said several other things that I won't get into, but I felt like a child being scolded. I called him back and told him to rip up his deal because I would not be returning--I refuse to do business with anyone who treats their customers with such little respect and tries to bully them into a major purchase before they are ready. I realize that they have to meet sales goals, but I was treated like a number instead of a person. I feel sorry for the salesperson I worked with who lost a probable sale because her manager was so nasty. Congrats, Nalley. Your customer service was very beneficial for the Nissan dealer down the street where I will be purchasing a car this afternoon. More

It seems like finance people at this dealership are It seems like finance people at this dealership are leeches. They just want to suck money out of customers. The dude ruined whole experience of buyi It seems like finance people at this dealership are leeches. They just want to suck money out of customers. The dude ruined whole experience of buying a new vehicle from this dealership. He was neither fair not truthful. We did not want to finance with Toyota Finance. But the dude sold us Toyota Financing by making offer look better than we had from other institute. Dude looked at loan offer papers that we had from other institute and offered rate just little bit different. He indicated that he is doing favor to us by using some personal discount that he is allowed to offer on financing from Toyota Finance. My foot. Toyota was offering 0% APR. We have best credit rating. But he lied to us about it being lower. He also sold Extended Warranty and GAP coverage by lying that one offered by other institute from which we had financing is below par. But after comparing it seems one offered by Toyota/Dealer is absolutely xx. Toyota Finance and Dealership has intentionally remained technologically backward. In this world of technological innovation when information is made available by organizations such as Amazon and others at your finger tip, companies like Toyota is lagging way behind. Their technological backwardness may cost us money. Couple of days after purchasing new vehicle when I called to cancel EW and GAP, I was informed that it will take 8-9 weeks to do so. Besides I had to drive upto dealership to fill in some form. And I was not able to get my payout amount for loan from Toyota Finance or Dealership. Both pointed that it will take 3-4 weeks to get account setup. And I can get payout amount only after account is setup. Sales people are reasonable. Quick at matching offer. Good help with test drive and final delivery. More

I have owned alot of cars and years ago before internet it was not fun purchasing a vehicle. This was my worst experience in many years. I tried to leave several times and could not get my keys. finally ho it was not fun purchasing a vehicle. This was my worst experience in many years. I tried to leave several times and could not get my keys. finally hours into this they decided to make me a reasonable offer. I accepted and when we got to the finance manager they changed the deal. he said it was a math error. I explained that we agreed on a price so how could that be in error. yes bait and switch but since it was only $300 i bought the car and left with an extremelly poor experiece that I would not recommend to anyone. They are bringing back the reputation of a "used car dealer". More

My experience with Nalley Toyota of Roswell ... and in particular with Mr. Richard Warren, can only be classified as "EXCEPTIONAL." His professionalism, knowledge, trustworthiness, and overall respectful particular with Mr. Richard Warren, can only be classified as "EXCEPTIONAL." His professionalism, knowledge, trustworthiness, and overall respectful friendliness are, without any doubt, the qualities that most impressed me and the ones that certainly were a key factor in my decision to become the owner of another Camry today. More

Internet sales manager was prompt and accurate in his email communication. Visit was pleasant and professional with a great price. Best of the 10 dealers I contacted for a Toyota in Atlanta. email communication. Visit was pleasant and professional with a great price. Best of the 10 dealers I contacted for a Toyota in Atlanta. More

I will say that I could not say enough good things about this dealership in early 2012 as the previous manager, Brian, was all about customer service and satisfaction. Ever since he left, the overall quali this dealership in early 2012 as the previous manager, Brian, was all about customer service and satisfaction. Ever since he left, the overall quality and customer service has gone downhill. This dealership no longer deserves the Nalley name. I have dealt with 4 other Nalley dealerships in the Atlanta area and all of them have been exceptional. This dealership (based on the way arrogant managers handle customers) truly believes 1 lost loyal customer is not going to hurt them as they have more than enough business already. As I was told, "they are not begging me to buy the car". I have averaged 1 car per year over the last 8 years and this by far the is absolutely the worst experience. Unless you enjoy being treated like an idiot or a disobedient child, save yourself time and frustration. Go to a dealership that values and respects the customer. More

Stay away from this dealership, your better off going elsewhere, Mike Wright, the sales manager is unprofessional, they were supposed to wait to cash my check and they ran it anyway, screwing up my whole elsewhere, Mike Wright, the sales manager is unprofessional, they were supposed to wait to cash my check and they ran it anyway, screwing up my whole account. Look elsewhere and save yourself a headache. Incompetent to say the least. More

Richard Warren was great. He answered all our questions and was very friendly, personable and knowledgable about the Toyota product. I would definately buy another Toyota from him. and was very friendly, personable and knowledgable about the Toyota product. I would definately buy another Toyota from him. More

Robert Gaglairdi I would greatly appreciate it if you would let me know when you are available to talk, I think you would be shocked to say the least about the business practices that took place a during would let me know when you are available to talk, I think you would be shocked to say the least about the business practices that took place a during my time at Ballet Toyota. I hope that my recent experience is not a reflection of the business as a whole...I will be their tomorrow and hope to speak with you personally. More