Nalley Toyota of Roswell

Excellent customer service! Richard was a very helpful sales associate and I am very pleased with the our experience! Will definitely use this dealership in the future! sales associate and I am very pleased with the our experience! Will definitely use this dealership in the future! More

Went in for "recall work", they performed this and also identified the need for additional work and completed it in a timely, efficient manner. Cheri does a good job of juggling many taks and kee and also identified the need for additional work and completed it in a timely, efficient manner. Cheri does a good job of juggling many taks and keeping her clients happy. More

The Nalley team dealt with me in a professional and courteous manner. Pricing was upfront and straightforward. The best price was offered and it was very comparable to online estimators. There were n courteous manner. Pricing was upfront and straightforward. The best price was offered and it was very comparable to online estimators. There were no back room tricks and no attempts to slide extra fees into the price. This was the easiest car purchase I have made. More

Richard Warren was great. He answered all our questions and was very friendly, personable and knowledgeable about the Toyota product. I would definitely buy another Toyota from him. Irina & Paul Lic and was very friendly, personable and knowledgeable about the Toyota product. I would definitely buy another Toyota from him. Irina & Paul Lichman More

What a wonderful group of guys! Great service and VERY trustworthy. Especially sharp is Bruce Sinkoe. Richard Warren is one of the most sincere and honest persons I have ever met. trustworthy. Especially sharp is Bruce Sinkoe. Richard Warren is one of the most sincere and honest persons I have ever met. More

Jason was extremely helpful without pressure. When I had questions, he was very helpful and knowledgeable about the vehicle. Once I purchased the vehicle, he was very helpful in explaining how things worke questions, he was very helpful and knowledgeable about the vehicle. Once I purchased the vehicle, he was very helpful in explaining how things worked in the car and helping me set up some of the Entune functions. He even went the extra "mile" to follow me to my house to deliver the car. The Dealership didn't play games about the pricing. They came back the first time with a very good offer. More

Every person with whom we interacted was professional, competent and focused on customer service. We has a particular model in mind as well as a particular price. Terrence and Ronnie worked VERY had to competent and focused on customer service. We has a particular model in mind as well as a particular price. Terrence and Ronnie worked VERY had to find a car we liked, with the features we wanted at a price that fit our budget. If all used car experiences were as good as ours, comedians would be completely deprived of one category of jokes! Nalley's customer service is the best I have ever encountered. More

I purchased my car in late 2010. I purchased a brand new 2011 Toyota Corolla from Nalley Toyota of Roswell. I made this decision based on the wonderful experience that my father and mother had when they pur 2011 Toyota Corolla from Nalley Toyota of Roswell. I made this decision based on the wonderful experience that my father and mother had when they purchased their new vehicle less than a year prior. My experience was great as well, and I did not hesitate to recommend these guys to anyone and everyone! I took my car in for my 25,000 mile check up / oil change (last one under warranty) in the middle of 2012. I even scheduled a first appointment of the morning so I could be in and out in approximately 30 minuets. Boy was I wrong. TWO AND A HALF HOURS LATER, I was finally able to drive off the lot. Normally I would not be posting something like this, especially over a year later, however there were other substantial issues that occurred that I feel everyone needs to know about before considering Nalley Toyota Roswell. As I was standing with the service tech waiting to be checked out, I was unable to get an answer as to why something that should take less than 30 minutes took over 4.5 times that time. As I was looking around the little cubicle (all glass and viewable by the public) I notice another customer's invoice sheet sitting a top a trashcan. Mind you, these invoices have such information as: customer's name, address, contact phone numbers (mobile, home, work), vehicle make/model, and other key info that (ID) thieves would love. I made mention of this to an employee and he reaches over, grabs that one, and two others off the top of the can, says oh these should be shredded, walks over to the other desk and places them in an identical garbage can (which clearly has garbage in it). I inquired about why these were merely moved (did he not think I would not see him?) and got no response. The tech attempted to do the same thing with my info, I walked with him to the shredder. A few days later, I received an email from Nalley asking about my visit. I rated the experience as poor, and I politely told them about my concerns. In my past experiences, when someone reviews a company like that, someone calls to see what the issue was and what they can do to resolve the matter. I have heard nothing. I was not surprised to find out my father had an almost identical experience (with the same non-response from the dealership). I have received several calls from the Nalley service scheduling call center, asking why I haven't scheduled and I'm over due. Each time I tell them I've been unhappy, and am told someone will contact me. Last Friday (September 13) around 1 pm I spoke with a manager at the call center to let him know why I'm not scheduling. He stated he would fire off a "hot email" to the management of the dealership and someone would be contacting me ASAP. I gave them the benefit of the doubt, and assumed if not by 5 pm, maybe by close of the day. It is now Wednesday, September 18 at 5:50 pm and I have still not heard anything. This company, one whom I initially thought I would be a customer for life, has now not only lost my business, but that of my entire family. I will NEVER give them a good review or recommendation. I have begun steering my friends and family towards other dealers who actually seem to care about their customers. #customernoservice, #nalleytoyotaroswell More

I am retired on a set income and described my income and needs to the sales personnel at Nalley, Stacey Lowery. He truly listened, unlike so many individuals in any type of sales. He looked for the vehicl needs to the sales personnel at Nalley, Stacey Lowery. He truly listened, unlike so many individuals in any type of sales. He looked for the vehicle I wanted and worked with me to make it affordable while every other dealership I went to prior to Nalley simply attempted to put me in a smaller vehicle at the same price. I appreciate the fact that safety, reliability and costs were as important to him as they are to me. All of the employees at this location treated me with respect and I not only left there with no financial hardship and a smile on my face, but with a new vehicle. I would not only recommend this business to all local individuals looking for a new or used car, but most especially for people like me...more than 4 hours away and on a set income...I can give no higher praise. More