Nalley Toyota of Roswell

My initial interactions for what ultimately resulted in the purchase of a 2014.5 Camry Hybrid was via internet and a same-day drop-in visit. Ian Patton met me Monday evening and did a great job showing me the purchase of a 2014.5 Camry Hybrid was via internet and a same-day drop-in visit. Ian Patton met me Monday evening and did a great job showing me what was available and explaining the hybrid's features: dashboard, technology etc. Matt Parnell followed up on our internet inquiry and did a thoroughly good job explaining options, the Camry vs Avalon choices, service, etc. We did not originally intend to purchase that day but Matt was able to work out an acceptable deal for us. We drove away with our new Camry that evening. Thanks also to Deana Gray for her excellent help with the paperwork and explanation of service options. Great teamwork. Thank you! More

If any car purchase I’ve made over the last 34 years deserves a review this is it. I picked up my 2014 Double Cab Tacoma a couple of weeks ago and this probably the best car buying experience I’ve ev deserves a review this is it. I picked up my 2014 Double Cab Tacoma a couple of weeks ago and this probably the best car buying experience I’ve ever had. Kevin Smith met me as I walked in and we immediately started talking trucks. He’s extremely knowledgeable about the brand and in particular was able to answer the detailed questions I had regarding the Tacoma. At the first meeting I told him I was in the “looking” phase and I was not ready to pull the trigger on a purchase. Something that is important to me is that he didn’t call or email me every day as others have done. He asked if he could contact in a week and that’s exactly what he did. We met twice more, once with my wife so she could also drive the truck before I decided it was time. I was adamant regarding color and options and they found one immediately and we closed the deal and I had the truck the next day. I was pleased with the price I paid and the way my trade in was treated. I would not hesitate to buy another vehicle from or recommend Nalley Toyota and Kevin Smith to friends. Thanks Kevin! More

As a long-time Nalley customer, I sent my friend to Nalley Toyota of Roswell to buy a new car. She dealt with several salespersons, all nice and courteous. She got a written lease offer that I helped h Nalley Toyota of Roswell to buy a new car. She dealt with several salespersons, all nice and courteous. She got a written lease offer that I helped her look at. We told Nalley that it looked good and that my friend was ready to buy from them - and that she had not considered any other dealership. We also asked Nalley Toyota for the similar numbers on a longer term lease. In a drawn-out process that lasted more than two weeks, we were unable to get any useful information, unless we include a not-so-serious, incomplete response that surely must have been made in jest. When my friend then phoned the dealership, she was told that we were "not serious and were acting like children." I'm totally confused by this experience. I basically sold a car for Nalley Toyota and ended up with a response that was in essence a mockery. My friend was treated very unprofessionally. Even if men can say some things to women in other languages, those things can't be said when we are in the United States - that inequality is supposed to be checked at the port of entry. It is with a great deal of regret that I cannot recommend this Nalley dealership. More

Scott was very helpful. He provided me with the information I had requested, had several cars that met my requirements ready for me to test drive. I brought my wife in to test drive the cars and bo information I had requested, had several cars that met my requirements ready for me to test drive. I brought my wife in to test drive the cars and bought a new car from him the very same day. He was not pushy at all. He gave my wife and I as much space as we needed during the buying process. If you want a car sales man who makes the buying experience be great, go see Scott. More

The sales process went smoothly. Alex Dos Santos could not be a more caring salesman. Definitely goes above and beyond anticipating needs of the customer. The GM "Gags" also went out of his way to make su not be a more caring salesman. Definitely goes above and beyond anticipating needs of the customer. The GM "Gags" also went out of his way to make sure that everything was perfect. All in all, I would rate this dealership a 9.99 out of 10. More

I'm not one to write reviews, good or bad but working with Dick Warren at Nalley Toyota really was a great experience. For me buying cars is not my favorite thing to do and actually stresses me out. I st with Dick Warren at Nalley Toyota really was a great experience. For me buying cars is not my favorite thing to do and actually stresses me out. I started out working with a Nissan dealer earlier in the day and did not feel comfortable that I was getting respected not to mention a good deal. For me I relaxed immediately when Dick and I started to talk. The thing that i liked too was that these guys gave me answeres fast. I think the finance guy Dick was working with was named Richard these guys cut to the deal right away and it was better than the Nissan guys...I was at Nissan for over a hour and a half and they wanted me to come back. Anyway everything worked out at Nalley and I got a great deal on my Camry. If you go to Nalley ask for Dick Warren More

I have never been treated so unfairly by a business. After making a deal, subsequently agreeing to a revision of the deal as requested by the dealership, and receiving simultaneous phone calls from the After making a deal, subsequently agreeing to a revision of the deal as requested by the dealership, and receiving simultaneous phone calls from the GM Robert Gagliardi (telling us to take our business somewhere else) and the Customer Service Manager Bruce Sinkoe (telling me how sorry he was) I can honestly say the Nalley experience has been the WORST for us. I am the customer and I have yet to hear from the General Manager about why he doesn't want MY business supposedly based on his salesperson's dealings with my FATHER. I went as far as signing an invoice, placing a deposit, and filling out all necessary paperwork to get the financing process started. All to be told 2 days later that it would be best for us to bring our business somewhere else. Sidenote, Nalley Lexus was also a terrible experience for a CASH purchase of a 2013 Lexus RX 350...My husband purchased the RX350 for his business, paid by check, and it took 2 MONTHS to get the tag and title from the dealership on this car. It's really got us thinking...what's with this Nalley name? With my husband and I in the market for "mommy mobile", and his business in the market for several courier cars, it is safe to say we will not be giving any of our business to Nalley dealerships. I highly recommend World Toyota for all of your New and Used car needs. More

Awesome service!!! I would definitely recommend my friends and family to buy a Toyota from this dealership. Very friendly and helpful staff. Extremely happy with my new 2014 Highlander. friends and family to buy a Toyota from this dealership. Very friendly and helpful staff. Extremely happy with my new 2014 Highlander. More

We were greeted imediately upon arrival at the dealership by a very friendly and smiling gentlemen. He was very helpful and took us right to the car we ended up buying. He seems to know his job well and is v by a very friendly and smiling gentlemen. He was very helpful and took us right to the car we ended up buying. He seems to know his job well and is very efficient at it More

Friendly, helpful, attentive to issue description before clarifying their understanding. Explained findings and confirmed next steps with me before proceeding. Offered alternative solutions. Accepted my ans clarifying their understanding. Explained findings and confirmed next steps with me before proceeding. Offered alternative solutions. Accepted my answers without challenge. More