Nalley Toyota of Roswell

Bad Experience Nalley Toyota of Roswell Sales person was ok after a few hiccups, but do not go to the dealership late. Finance manager informed me that it was 6:38 and they closed at 6 on Su Sales person was ok after a few hiccups, but do not go to the dealership late. Finance manager informed me that it was 6:38 and they closed at 6 on Sunday April 27th, 2014. So rude that I left without purchasing the vehicle. Could not believe they would be so rude for someone actually reading a contract. More

Poor customer service! Recently purchased a vehicle and through the sale, had a written agreement to have minor touch up work performed. They let us take it home that night Recently purchased a vehicle and through the sale, had a written agreement to have minor touch up work performed. They let us take it home that night, and after a couple of calls, finally was able to bring it back to them a week later to actually get it taken care of. Of course our salesman no longer works there, asked us to reach him but never handed us a business card. The manager of the used car department was finally reached and we were told he'd call in the morning to let us know when was best to bring it by. I called next day at 2pm and he had no clue who I was and had not remembered the call nor written anything down, but could tell I was aggravated and said it was fine to drop of that night. Low and behold he was going to be out again the next day so passed it on to another manager and was once again told we'd hear from him in the morning. Starting at 2pm, 4 salesmen and 4 1/2 hours later, I finally received a call back from the last one and was told that it was "being sprayed" and I asked would it be done today? Response: "it'll take as long as it takes" Worst experience and terrible customer service by all. I don't understand why this wasn't just passed along to the service department who might have a clue of what's going on instead of a bunch of salesmen who couldn't care less because it wasn't their sale! More details! To top it all off the loan papers come in, $1100 over what was signed in the contract! And of course the day I call, 4:30pm mind you... none of the 3 people are there amazingly! No call tomorrow, just an angry visit! More

My husband and I were in the market for a compact car for our daughter in college and after visiting two other dealerships we decided to look at a Toyota as we had owned them for twenty years. I must say we our daughter in college and after visiting two other dealerships we decided to look at a Toyota as we had owned them for twenty years. I must say we had not planned on buying a car our first visit but drove away in a new 2014 Corolla! It was the best buying experience of a new car that we have had. Richard greeted us warmly as we walked in and right away we could tell after speaking with him we could trust him. He was very knowledgable of the vehicles and their features and options and offered us a fair price with NO pressure! As a buyer when you walk in and receive kindness, knowledge, a fair price and no pressure you drive away with a new car satisfied! :-). I will recommend Richard Warren and Nalley Toyota to everyone! Our daughter was sooo surprised when we drove it to college and met her with the key!! She knew buy the key it was a Toyota! :-) May God continue to bless you Richard and Nalley Toyota!! By His Grace, Lisa and Keith More

The ULTIMATE good buying experience!!! Nalley gave me an outstanding discount on my new 2014 Highlander Limited on 3/31. Not only was the price unbelievable, but I was offered the same disc Nalley gave me an outstanding discount on my new 2014 Highlander Limited on 3/31. Not only was the price unbelievable, but I was offered the same discount on (4) other colors. Couple this with a very friendly and professional sales team and you can see why this was my 4th vehicle purchased from the Nalley dealerships in Atlanta. Congratulations on a "job well done"! Bill Clark More

Nicole is wonderful I really wished I could have bought a car from you but I had to go with the RAM 1500, I needed space and the vehicle is much better than a Toyota Taco I really wished I could have bought a car from you but I had to go with the RAM 1500, I needed space and the vehicle is much better than a Toyota Tacoma. I almost should have just bought to help her out but would have had buyers remorse. This girl I so knowledgeable, friendly, understands needs and LISTENS, WHICH NO OTHER DEALER DID, EVEN THE GUY I BOUGHT THE RAM FROM. The RAM is the best truck I have ever driven but the Tacoma is 2nd best. If I owned my own business this woman would work for me. I certainly hope you compensate her well because out of 6 dealerships and 8 sales people, she blew them all away with a different style. Matt More

Richard is a capable professional and was a tremendous help in the purchase of my car. Richard took the time to explain all the cars options and when presented with a question he did not know, looked it help in the purchase of my car. Richard took the time to explain all the cars options and when presented with a question he did not know, looked it up on his mobile and provided me the correct answers and configured my electronics on the spot. I would recommend Richard highly to my friends (already have actually). More