Nalley Toyota of Roswell

I would tell people to go other Toyota dealers ships. Because of sorry Customer Service and very bad manager Service i would not ever recommend going to or back in anyway for service. in any way they seem Because of sorry Customer Service and very bad manager Service i would not ever recommend going to or back in anyway for service. in any way they seemed like they don't care for Customer.PEOPLE ARE TELLING IT LIKE IT IS ON REVIEWS CUSTOMER SERVICE IS RUDE AND IN FRONT OF ONE MANAGER THEY More

No Pressure Kevin was very easy going and a no pressure sales kind of guy! We wish we could have gotten to the dealership earlier as we went past closing time an Kevin was very easy going and a no pressure sales kind of guy! We wish we could have gotten to the dealership earlier as we went past closing time and maybe didn't get the full experience. Overall it was good! More

Great experience From start to finish, my experience at Nalley Toyota was a great one. Jasmine Smith took care of me as I considered my options, and she even detailed From start to finish, my experience at Nalley Toyota was a great one. Jasmine Smith took care of me as I considered my options, and she even detailed my new car for me before I drove off the lot. I highly recommend Jasmine and the team at Nalley. Consummate professionals! More

Satisfied Customer Dick Warren provided me the utmost new car buying experience. His knowledge, professionalism and customer service were excellent and I looked at him Dick Warren provided me the utmost new car buying experience. His knowledge, professionalism and customer service were excellent and I looked at him as an advisor and consultant in the buying process versus a sales person. I found the entire staff at Nalley Toyota Roswell to be cordial, professional and customer oriented. I would without question recommend Dick Warren and Nalley to any of my friends and family looking to make a car purchase. More

Nalley Toyota of Roswell made my Toyota puchase so simple Great guys at Nalley Toyota of Roswell made my Toyota puchase so simple and at a good price. The 'Team' at the dealership were very friendly and profe Great guys at Nalley Toyota of Roswell made my Toyota puchase so simple and at a good price. The 'Team' at the dealership were very friendly and professional. Thanks a lot. More

Price, atmosphere, quality, and attitude were awesome We had done a lot of research online about prices at various Toyota dealerships, and we had seen some pretty bad reviews for them all. We decided to t We had done a lot of research online about prices at various Toyota dealerships, and we had seen some pretty bad reviews for them all. We decided to try Marietta Toyota (NOT at Nalley Toyota of Roswell) as our first stop because of reviews. We weren't immediately greeted by a salesperson, even though they didn't have many customers, so we had to wait to be noticed by the manager, who then assigned a salesperson to us who didn't seem ready to help. They only had 2 Corolla LE's, one of which we test drove and didn't like because of some issues that we felt in the suspension. The other one hadn't even been checked in to their system yet, and it was pretty bare bones. We left because they basically told us they couldn't give us the price we wanted, not to mention the saleman couldn't remember any information we told him. (He was their Salesperson of the Month a few months ago, too.)The negotiation started at MSRP, even though the internet prices for the dealership were $3,500 lower. At Nalley Toyota of Roswell, we were immediately greeted by Andrea P, who took everything we said and tried to meet our needs. We were set on a silver or a slate color, and we wanted as little options as possible. She showed us two cars, one with extra options and the other one pretty basic. We test drove the one we wanted, which actually looked different on the interior from the one we test drove at Marietta because of the blue piping that Nalley had. I had noticed this online, but I wasn't sure if it was standard. Apparently, it is. We also noticed that Nalley had better tires and a much wider selection of cars than Marietta. The prices at Nalley Toyota were almost the price we were bargaining for at the other location, right off the bat. We didn't have to negotiate the price down from MSRP. Because of the sale, a huge amount was taken off before we even asked about prices. I took a print-out of the internet page just in case, but we didn't end up needing it. The car we wanted had carpet mats and ToyoGuard, and the price at Nalley was still a few hundred lower than the same car, which didn't have ToyoGuard, at Marietta. Andrea made the process of buying the car easy and fairly quick. We dealt with financing quickly since we paid in full, and the man who helped us was very professional and nice. The other thing about Nalley Toyota of Roswell that we liked was the barista. Aiden has incredible customer service, even though you don't pay for the food and drinks. He served us as if he were living off of tips and he made sure we were happy and didn't need anything else while we waited for our car. I wish Aiden were our server everywhere. They had lots of great TVs to watch, one at the barista area, which was nice. The size of the garage for maintenance was HUGE. They could probably work on 40 cars at the same time if they had the people to do it, which we obviously didn't use. As long as they have people on hand, service should be fast. Mall of Georgia Toyota can only fit around 8-10 from our experience there with another car. In general, the staff seemed knowledgeable, willing to work, and helpful. If you are looking to buy a car, I would highly recommend Nalley Toyota of Roswell, and ask for Andrea in our experience. She is new to Nalley Toyota of Roswell, but she's been working at car dealerships for a little while. She was a little nervous, I think, but who wouldn't be? She still knew everything she needed to know to help us. Price (by far), atmosphere, quality, and attitude were much more superior at Nalley Toyota of Roswell. More

a trusted dealership I bought my last Toyota here and have been going to this dealership regularly for maintenance of my cars. I did business with them only because I felt I bought my last Toyota here and have been going to this dealership regularly for maintenance of my cars. I did business with them only because I felt they were trustworthy. I could pick up my car without worrying about whether I was getting a good price and economical and reliable car. I did research on the internet and knew exactly what I wanted and the price I would pay. They also offered the kind of service that I wanted. They matched my price and needs exactly without haggle or hassle. Since I was picking up the floor model, the service also checked the car was in best condition before handing it over to me and changed the battery without my asking. Maurice also spent lot of time going over how to use the screen and applications. More

Worst customer service ever experienced By far this is the worst customer service i have ever seen in US. I went there to buy New toyota camry LE after enquiring prices online and the price By far this is the worst customer service i have ever seen in US. I went there to buy New toyota camry LE after enquiring prices online and the price they told when i arrived there did not match and the reason they gave me is car is already sold out but then i did not understand why it was still available online. While i was there i saw there was one more customer who came for camry SE model after looking at the internet price and dealers were telling him it was a typo error and they should buy for the price they gave when he arrived there they are not responsible for typo error(its there dealership who updates those values online).Also when i asked them if they can do any better on the price which generally any buyer will ask, Mr.Davis was so rude and he was like this is the best discount you can get(which i believe is not true because i got car for almost same price at other dealer but he said he will deliver car after 2 days since he was already sold out of color which i wanted) and if you want to buy, you can buy or else you can leave without buying. Problem is not when the dealer says that's the best price they can do but that should be in a soft and friendly tone and not rude and harsh. I do not recommend anyone to go to this dealer, you can get same car at other dealers too and also there are other dealers out who can do a price match if you go with quote.Anyhow i did not buy car there and i think thats the best thing i did, because once you buy car with any dealer you are stuck for almost 3 yrs for service and stuff and if this is the kind of experience you get from them after you buy car too then you cannot do anything because you are stuck with that dealer. after all they are not giving you car for free or not discounting prices out of there pockets....Sad to say but worst customer service ever. More

Owners Everybody seems so helpful and friendly. Our sales associates, Kevin Smith, is very knowdgeable in the Prius V that We purchased on 5/12/2014. He is Everybody seems so helpful and friendly. Our sales associates, Kevin Smith, is very knowdgeable in the Prius V that We purchased on 5/12/2014. He is very patient in explaining to us in details how amazing and technologically advanced the Prius V is. He is so honest in dealing with customer, very different from what we have experienced in the past. He also follow up with phone calls, email to make sure that the car is working properly after the sale and that we are satisfied with our new Prius V. We will be happy to recommend him if anybody in need of a new Toyota. Thank you Kevin for all your help. Ha Vuong Duat Le More

New car purchase Recently bought a new 2014 Toyota Highlander. Excellent experience!! Expert guidance and care through the whole process. Richard and Aaron treated us Recently bought a new 2014 Toyota Highlander. Excellent experience!! Expert guidance and care through the whole process. Richard and Aaron treated us like royalty. Considered and test drove four other mid size SUV's at other dealerships. None could could compare to the quality of the Highlander, the facility and the sales team. More