Nalley Toyota of Roswell

Horrible waste of time, horrible customer service I really hated the fact that I had to give them one star. Their service is worth less than one star. I've been dealing with this dealership for months I really hated the fact that I had to give them one star. Their service is worth less than one star. I've been dealing with this dealership for months trying to get out of them what they promised to use when we purchased a car from them. First of all, the advertised a car with features that it did not have. They claimed that they would make it right but did nothing but put us off and stall. We paid for a few things to be fixed when we purchased the car. Getting them to come through on this service was extremely difficult and then when they did do the work, they broke the part that they were "fixing" and then tried to hide it by supergluing it and not telling us. This is a freaking BMW. You don't superglue it and try to hide it... Out of the 40 or so times that they told me they would call me back over the months that I've been dealing with them, I received 1, yes 1 call back. These people do not care about you, all they want is your money and they will do and say whatever it takes to get it but then once they have it, you are worth nothing to them. The simple "service" that they did took WEEKS. There were periods of time when I called back after a week to find that the car had not even been touched and we were out of our car for absolutely no reason. Once I even arrived for scheduled service to find that no one had record of my appointment. I'd been ASSURED that I had an appointment! I could go on and on about how horrible this dealership is... Long story short, don't waste your time and save yourself the years of life that you will loose from the stress that this place will cause you. More

Super Nice! My husband and I found my car online and came into the dealership to check it out before buying it. I was surprised that we were not bombarded by 15 s My husband and I found my car online and came into the dealership to check it out before buying it. I was surprised that we were not bombarded by 15 sales reps all at one time, which is typical of car dealerships. Instead, we were greeted by Dwight Wood. He was very nice and knowledgeable and made our experience great. We also dealt with Jason Hedrick. He was really helpful and got us taken care of the following day when we picked up my car. I would highly recommend either of these gentlemen to assist you with your purchase. Awesome guys! More

Great service. A very great experience. EXPLANATION OF THE FUNCTIONS ON THE CAR WERE COMPLETE. ALSO ALL QUESTIONS WERE ANSWERED IN A VERY PROFESSIONAL WAY. MY SON HELPED ME DECIDE ON THE EXPLANATION OF THE FUNCTIONS ON THE CAR WERE COMPLETE. ALSO ALL QUESTIONS WERE ANSWERED IN A VERY PROFESSIONAL WAY. MY SON HELPED ME DECIDE ON THE CAR, AND JAY JOICE WAS PATIENT AND HELPFUL DURING THE WHOLE PROCESS. More

Purchase a Toyota 2014.5 SE XP edition Excellent customer service and great people to work with. I will recommend my friends to go to Nalley Toyota for an awesome experience. Very helpful a Excellent customer service and great people to work with. I will recommend my friends to go to Nalley Toyota for an awesome experience. Very helpful and friendly environment! More

New Tacoma Purchase I had a Great Experience with Dwight Wood! I will be back when it is time to buy another one. He made the process smooth and easy I got a truck i love I had a Great Experience with Dwight Wood! I will be back when it is time to buy another one. He made the process smooth and easy I got a truck i love and i am very happy with it! More

Persistent and consistent Exceptional service which included persistent and consistent followup. I recommend this dealership and the people that assisted me in my car. Ex Exceptional service which included persistent and consistent followup. I recommend this dealership and the people that assisted me in my car. Explanation of the functions on the car were complete and thouroug along with setting me up for future service. More

A Flim-Flam Dealership I purchased my BMW 750Li on Sept. 2nd. The engine light came on and I brought it back Friday Sept. 5th. My salesman Richard Steadman, really didn't se I purchased my BMW 750Li on Sept. 2nd. The engine light came on and I brought it back Friday Sept. 5th. My salesman Richard Steadman, really didn't seem to care at all about helping me on Sept. 5th. His only concern was that the car wasn't fixed off his commission. He told me that Nalley was not paying for it and I would have to without consulting his manager. Richard showed very poor customer service throughout my experience. After my car was received by the service dept. Jose Velasquez seemed generally interested in helping me getting the car fixed but he disappeared and did not return my calls both Monday and Tuesday. Trying to get info on my car both Monday and Tuesday, I spoke with Linda and Richard who promised to return my calls or locate Jose but I never heard from either one again. I personally had to come in from Fairburn to actually see what was going on with my car and was met by Steve Nowak who gave me the spill with my car in less than 5 minutes (48 hrs. after phone attempts). Steve stated, My car may go to the BMW Dealership tomorrow if there is an open widow which I think he secured prior to my departure. Steve definitely showed me a sense of interest and had my urgency in mind. After all of this I was very upset, confused, and disappointed. I was not upset about the car not being in my possession but the lack of communication that was relayed. I also have a "WE OWE" in writing for dealer cost for a key being made which they refuse to honor without a bunch of red tape too but now the engine light I mentioned earlier came back on and I took the car to BMW South of Union City for repairs and found out that I am about to thousands into a car that they advertised on the internet. I sent replies to the previous problems to Richard Gagliardi the General Manager and he never responded himself so I assumed he thinks he's too busy to respond to a customer. I even called Asbury Automotive Headquarters and left messages to Marita Gregory ( customer complaints) who never returned my calls also. This is by far the worst car dealership I have ever been associated with and I will never buy here again. Nalley Toyota, you got me but this is your chance to not let them get you. More

New Car Purchase My experience was extremely pleasant with no high pressure sales pitch just good and honest people. I would definitely recommend Nalley Toyota to an My experience was extremely pleasant with no high pressure sales pitch just good and honest people. I would definitely recommend Nalley Toyota to anyone looking for a vehicle. The person that really made the deal was Mr. Charles Wang, professional, transparent and knowledge of the product. Great person to have on a sales team...Good Job. Thanks Dianne More