Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nalley Toyota of Roswell
Roswell, GA
1,448 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,448 reviews
February 09, 2015
2015 Highlander We came into the dealership to look at the 2015 Toyota Highlander. Was helped by Hermann Smith who did an exceptional job of answering all of our que We came into the dealership to look at the 2015 Toyota Highlander. Was helped by Hermann Smith who did an exceptional job of answering all of our questions and finding all the Highlanders for us. We ended up purchasing the car that same evening thanks to wonderful service and help by Hermann. More
by jackier
Employees Worked With
Hermann Smith and Mike Hecht
February 09, 2015
Used Corporate True Car Program for Used vehicle Like everyone, I hate buying cars. I don't like to haggle and I know what I want. I used True Car program thru my employer and found the exact car I Like everyone, I hate buying cars. I don't like to haggle and I know what I want. I used True Car program thru my employer and found the exact car I wanted. Andy Porter was my sales person and he was AWESOME! Let's face it, buying a car is a minimum 4 hour experience. Andy and the Finance person, Jason, knew that my time was valuable and moved me thru the process as quickly as possible. I got a great car at a great price and even got an ok trade in. I will recommend Andy to any friends that are in the market for a used car. He is great! Everyone involved did a great job! More
by Cyndie
Employees Worked With
Charles Andy Porter, Kevin Jeffries, Jason Alston
February 05, 2015
3 hours wasted on incompetent sales people. I came in with a friend I was referring to purchase a car from Toyota Roswell. I had recently purchased a car and had good experience overall. Little I came in with a friend I was referring to purchase a car from Toyota Roswell. I had recently purchased a car and had good experience overall. Little did know it was good luck on my part. My friend and I came into the dealership. We were greeted accordingly and then paired up with one of the more "seasoned" car salesmen. He was straight forward from the beginning. We laid out our expectations and then proceeded to see some of out options. We landed on a Kia Sorento and everything seemed to be going good. The car salesmen kept making comments about his time being a car salesmen and how he wasn't making money on the deal he was working for us. ???? I don't know how that helps anything but I let it go. The sticker on the outside of the Soreto was $20k... It was $7k over the price limit my friend had set to keep payments manageable. The salesmen was quoting us $13k for the Sorento. My friend and I ended up commenting on the price gap/discount multiple times throughout the sales process. Everything seemed to be rolling along well and it was time to sign the credit applications for financing. The salesman went to collect the paperwork from one of the managers and returned with bad news. He proceeded to excuse himself for just being human and getting the price $4k wrong. This would not have been an issue, except the salesman had MULTIPLE opportunities to verify the price of the vehicle. I commented on this before walking up to one of the managers. The manager made excuses and said he wouldn't do anything for us. While I was gone the salesman made rude comments about me to my friend. We walked out of the car dealership and nothing was resolved. A few days later my friend reached out to customer service to see if they would make it right. They transferred her to the dealership GM. He proceeded to laugh in my friends face and accused her of aggressive behavior. He then told her he wouldn't sell a car to her under any circumstances as a result of her behavior in the dealership. In my opinion the easiest sale you can get is a referral. I raved and raved to my friend to come to this dealership after my experiences. At no time were either of us aggressive. The only thing that happened is we walked out after 3 hours wasted that could have been avoided with some simple due diligence. Do not give this dealership your business. Try Regal Nissan instead. They roll out the red carpet. More
by Bcc8585
Employees Worked With
Jerry
February 04, 2015
Fast in and out! I had a 10K mile service performed while I waited. I was told to expect 1.25 hours and was out in 30 minutes. Can't beat that! I had a 10K mile service performed while I waited. I was told to expect 1.25 hours and was out in 30 minutes. Can't beat that! More
by gregdibernardo
Employees Worked With
Jonah
February 03, 2015
Great times I have very little experience purchasing vehicles, but Nalley Toyota made it pretty easy. I told them what I wanted and they took the time to listen I have very little experience purchasing vehicles, but Nalley Toyota made it pretty easy. I told them what I wanted and they took the time to listen and get it for me. Good customer service and very friendly. If I had to buy a Toyota again, I will definitely go there. More
by bouncy84
Employees Worked With
Nihad Ajanic, Rich Trupia
February 03, 2015
A good experience with helpful, friendly associates I don't often shop with dealers, and even less often feel the need to leave a review. After working with Curtis as a salesman, and Ronnie as the Sale I don't often shop with dealers, and even less often feel the need to leave a review. After working with Curtis as a salesman, and Ronnie as the Sales Manager, we came to a very mutually beneficial deal that I didn't think would happen. And thereafter, Curtis and Ronnie then were willing to go even further to correct an oversight on my part. Not only that, but I walked in pre-approved from a local bank with an APR I thought unbeatable, only to have Ronnie beat it by a full 1%. (and 1% is a big number when you walk in already under 4%) Their ability to provide amazing service, combined with their willingness to work through what can seem impossible obstacles left me to wonder how I hadn't found them earlier. I walked in there a potential one time customer, and it seems I may have walked out as a customer for life. More
by GP
Employees Worked With
Curtis, Ronnie, Kevin Jeffries, Jason Alston
February 02, 2015
Just a pleasure Mr. Warren was a pleasure to do business with, easy transaction! I would definitely recommend this dealership for all your auto needs. Thanks to every Mr. Warren was a pleasure to do business with, easy transaction! I would definitely recommend this dealership for all your auto needs. Thanks to everyone at Roswell. More
by lefton4
Employees Worked With
Jason Alston, Dick Warren
January 30, 2015
Great experience and result! I have purchased many automobiles in my life but, to my surprise, I had my best car buying experience when purchasing a new Toyota Carolla S for my wi I have purchased many automobiles in my life but, to my surprise, I had my best car buying experience when purchasing a new Toyota Carolla S for my wife at Nalley Toyota of Roswell. I felt no pressure to make an immediate decision and was treated with professionalism, courtesy, and respect during the entire process. John "Jay" Joyce was a consummate sales professional and Jason Cruz handled the financials with thoroughness and expediency. I would definitely purchase another vehicle from Nalley Toyota and I intend to utilize their service department. More
by Gary
Employees Worked With
Jason Cruz, Doc Peal, Jay Joyce, Kevin Smith
January 29, 2015
Vehicle was just I wanted. Great people. I will buy another vehicle here if the need ever arises but I plan on keeping this one for a long time. Thank you all. Great people. I will buy another vehicle here if the need ever arises but I plan on keeping this one for a long time. Thank you all. More
by fjcruiser
Employees Worked With
Jason Cruz, Rich Trupia
January 22, 2015
Anderson Pickett aka AJ was Awesome I came into Toyota wanting to look at the silver 2015 Camry and was not wanting to buy until a week later. The price and deal they offered me was too I came into Toyota wanting to look at the silver 2015 Camry and was not wanting to buy until a week later. The price and deal they offered me was too great to pass and I ended up buying that day! The sales rep AJ, was wonderful and answered all of my questions and was very patient.His manager Rich was very helpful! Even the finance person I dealt with was great! I would recommend all of my family and friends to this establishment. They made my car shopping experience extremely pleasurable! THANKS NALLEY TOYOTA OF ROSWELL!!! More
by Jennifer925
Employees Worked With
Anderson Pickett, Rich Trupia
