Nalley Toyota of Roswell

The sales process went smoothly. Alex Dos Santos could not be a more caring salesman. Definitely goes above and beyond anticipating needs of the customer. The GM "Gags" also went out of his way to make su not be a more caring salesman. Definitely goes above and beyond anticipating needs of the customer. The GM "Gags" also went out of his way to make sure that everything was perfect. All in all, I would rate this dealership a 9.99 out of 10. More

I'm not one to write reviews, good or bad but working with Dick Warren at Nalley Toyota really was a great experience. For me buying cars is not my favorite thing to do and actually stresses me out. I st with Dick Warren at Nalley Toyota really was a great experience. For me buying cars is not my favorite thing to do and actually stresses me out. I started out working with a Nissan dealer earlier in the day and did not feel comfortable that I was getting respected not to mention a good deal. For me I relaxed immediately when Dick and I started to talk. The thing that i liked too was that these guys gave me answeres fast. I think the finance guy Dick was working with was named Richard these guys cut to the deal right away and it was better than the Nissan guys...I was at Nissan for over a hour and a half and they wanted me to come back. Anyway everything worked out at Nalley and I got a great deal on my Camry. If you go to Nalley ask for Dick Warren More

I have never been treated so unfairly by a business. After making a deal, subsequently agreeing to a revision of the deal as requested by the dealership, and receiving simultaneous phone calls from the After making a deal, subsequently agreeing to a revision of the deal as requested by the dealership, and receiving simultaneous phone calls from the GM Robert Gagliardi (telling us to take our business somewhere else) and the Customer Service Manager Bruce Sinkoe (telling me how sorry he was) I can honestly say the Nalley experience has been the WORST for us. I am the customer and I have yet to hear from the General Manager about why he doesn't want MY business supposedly based on his salesperson's dealings with my FATHER. I went as far as signing an invoice, placing a deposit, and filling out all necessary paperwork to get the financing process started. All to be told 2 days later that it would be best for us to bring our business somewhere else. Sidenote, Nalley Lexus was also a terrible experience for a CASH purchase of a 2013 Lexus RX 350...My husband purchased the RX350 for his business, paid by check, and it took 2 MONTHS to get the tag and title from the dealership on this car. It's really got us thinking...what's with this Nalley name? With my husband and I in the market for "mommy mobile", and his business in the market for several courier cars, it is safe to say we will not be giving any of our business to Nalley dealerships. I highly recommend World Toyota for all of your New and Used car needs. More

Awesome service!!! I would definitely recommend my friends and family to buy a Toyota from this dealership. Very friendly and helpful staff. Extremely happy with my new 2014 Highlander. friends and family to buy a Toyota from this dealership. Very friendly and helpful staff. Extremely happy with my new 2014 Highlander. More

We were greeted imediately upon arrival at the dealership by a very friendly and smiling gentlemen. He was very helpful and took us right to the car we ended up buying. He seems to know his job well and is v by a very friendly and smiling gentlemen. He was very helpful and took us right to the car we ended up buying. He seems to know his job well and is very efficient at it More

Friendly, helpful, attentive to issue description before clarifying their understanding. Explained findings and confirmed next steps with me before proceeding. Offered alternative solutions. Accepted my ans clarifying their understanding. Explained findings and confirmed next steps with me before proceeding. Offered alternative solutions. Accepted my answers without challenge. More

Dick Warren was an extraordinary salesperson that takes the customer’s best interest to heart making sure they get the best possible deal. He went above and beyond the call of duty to make sure this first the customer’s best interest to heart making sure they get the best possible deal. He went above and beyond the call of duty to make sure this first time car buying experience for my son went very smoothly with absolutely no pressure sales tactics from start to finish. I would recommend Dick Warren to all my family and friends, in addition to recommending him to anyone that happens to mention they are in the market to buy a new car. The drive to Nalley Toyota of Roswell from Kennesaw was well worth the extra time on the road to have the peace of mind knowing you are working with a salesperson with instilled values of character and integrity. More

The reason for my service was for timing belt/water pump and a "new noise". Upon arrival Jona went to my vehicle with me so I could show him what the "new noise" sounded like. Jona provided me a car whic and a "new noise". Upon arrival Jona went to my vehicle with me so I could show him what the "new noise" sounded like. Jona provided me a car which turned out to be wonderful since it took 2 weeks to complete the service due to difficulty obtaining parts (1990 4Runner). I brought a coupon for a 10% discount on the service. Jona offered up an additional 5% based on the high mileage of my vehicle. More

Excellent experience. Gerard was very knowledgable, patient and respectful of this difficult decision. He answered every question thoroughly. He made my car buying experience a pleasure instead of an patient and respectful of this difficult decision. He answered every question thoroughly. He made my car buying experience a pleasure instead of an ordeal as it sometimes can be. He is a very professional and mannered employee and those traits are very appreciated. He was very patient in his explanation of the different systems of the car. Overall great experience thanks to Gerard. More

Jona did a great job of handling my request and kept me updated on service requirements and schedule of my Prius. He was very helpful and knowledgable. updated on service requirements and schedule of my Prius. He was very helpful and knowledgable. More