Nalley Toyota of Roswell

Danny Bustos We had a great experience with Danny Bustos. He met us at the door, let us drive a 2014 Highlander, answered all our questions and exhibited great p We had a great experience with Danny Bustos. He met us at the door, let us drive a 2014 Highlander, answered all our questions and exhibited great patience dealing with us. Although we ended up purchasing a 2015 Highlander for which Danny did not get the credit, he stayed in touch with us during the whole process and contributed to our great experience. More

Car Fanatic I love cars, have owned 30+ in the last 10 years and pretty much don't engage car dealerships. I just happen to be driving by - my daughter had been I love cars, have owned 30+ in the last 10 years and pretty much don't engage car dealerships. I just happen to be driving by - my daughter had been looking for a small Toyota SUV and I decided to stop. I went right out to the lot and did a self walk through - did not see anything and was approached by a mechanic? He asked if I needed assistance and I told him what I was looking for. He told me his thoughts and that vehicle type for a teen and then got Danny involved. Danny was upfront and told me they didn't have anything I was looking for (which I appreciated not being sold something I did not want) but he would check real quick. He went the extra mile - searched several lots Nalley owned and he found the exact needle in a haystack vehicle I was looking for - then assisted me every step of the way. I felt like we were friends first and I wasn't just another paycheck. My deal was small - but I was treated like a bigshot. Pretty cool place. Then Danny introduced me to his GM, Kevin Jeffries and his finance guy Jason and we had not even decided on the vehicle. It just felt right. Great person, great place, I have three more kids and a wife that I will definitely let Danny service soon. Fantastic experience. Thank you Danny! oh and unbelievable deal! More

Fantastic Dealership Great people to buy car from. Andy Porter our salesman and Finance Mgr Joshua Cruz were fantastic. Staying late to help finalize deal because we arriv Great people to buy car from. Andy Porter our salesman and Finance Mgr Joshua Cruz were fantastic. Staying late to help finalize deal because we arrived late that evening. More

Ms. Stephens secured and landed my purchase! Both Ms. Stephens and Mr. Alston worked as a team to assure my process was smooth and complete. This, they fulfilled completely. I have been well ta Both Ms. Stephens and Mr. Alston worked as a team to assure my process was smooth and complete. This, they fulfilled completely. I have been well taken care of by this team of professionals. All of my questions were answered and elements of questioning that may not have transpired were answered as well. Having, now, three Toyotas and being a long standing customer of Toyota for 20 years, I am more than pleased with the service that I received on this date from Ms. Jaselle Stephens and Mr. Jason Alston. It makes me proud to be a Toyota Owner again! ? More

Good, Bad & the Ugly My wife was in the market for a 2015 Highlander, did a test drive with Dwight, on a late Friday night. Went back in Saturday, he was busy and put us w My wife was in the market for a 2015 Highlander, did a test drive with Dwight, on a late Friday night. Went back in Saturday, he was busy and put us with his associate AJ, we spec'ed out exactly what she wanted, he printed out the spec's from Toyota's website and handed us the sheets. He threw out a price of less $3,900.00 off the MSRP. We wanted to think about it over the weekend, so we took the paperwork with us. Monday we called back and spoke to Dwight, we verbally went over all the spec's and then emailed him the spec sheet we built at home. When he questioned where we got the spec sheet from we emailed him the one done at their place that had Toyota's name on it. Problem 1) He back tracked on the price AJ gave. We ended up compromising. In retrospect, I should have walked right then and there. Problem 2) When we showed up to sign the paperwork, he said the splash guards are not part of the deal. Okay, again should have walked, but thought it is only $200 Problem 3) All of the add on's (splash guards, running boards, LED fogs, remote start, carpet mats, bumper guard) were not in stock. This is more of a customer service issue. If you offer it, you should stock it. Problem 4) Several days later we were called to bring the Highlander in to have everything installed, said in by 9 out by 5:30 the same day. When we arrived we found out they had to drive the Highlander about 35 miles to do the work. Okay, we were in too deep now. Came back at 6pm, no Highlander. No one in service knew what we were talking about. Hunted down Dwight. He said it is one the way back. Finally at 8:20 we left without the Highlander, they could not get the remote start working, after doing a computer flash. Problem 5) During all of this we asked where the cargo carpet mat was, Dwight said 'they are not going to give that to you' What? It is part of the Four Season Floor Mat package (look it up) finally after pushing Andy comes out and says they will throw in the cargo mat. Again, it is part of what we paid for, that is all I asked for, what I paid for. No more, no less. Problem 6) The next day at 3:15pm I received a call from the folks doing the work, they said the Highlander was leaving their shop and headed back to Nalley, they said it would take about 45 minutes. I arrived at Nalley around 4pm. Asked around for my Highlander, Dwight was missing, asked for Andy, he came out but was not happy to see me, right off the bat he said I should retract my Yelp review since 'you got your free cargo mat' I quickly reminded him the mat was not free, that I paid for it, and that my Yelp review had very little to do with the mat, rather to lies and deceit and broken promises from all involved. I asked him if it would not have made sense to bring the folks to his shop to install the remote start, that way if they ran into computer issues again it could be resolved there? His response floored me he said 'I am not going to take up a service bay when I can put cars in that make money' I responded, you have got to be kidding me, I paid for my car, which is not working. He ended up leaving and sent out another person to find my Highlander. It finally it showed up at 5:15. After they did another computer flash to get the remote start going, filled the tank with gas they pulled it around. Problem 7) As I was getting into the car I noticed two things A) a stain on the driver seat, they said they could not get it out and would have to bring it in next Monday, Wednesday or Friday. B) USB phone charging cord that was in the Highlander when we dropped it off is missing. To sum things up, I have never seen a group of events that went so wrong, start to finish. I do not believe I would return to Nalley as I have not been treated fair or with respect, specifically with truthfulness. Once I get the stain out of the seat and the cargo mats we will look for another Toyota dealership to do the warranty work, I feel Nalley will be glad to see no more of me. More

It was a great experience I cant complain about anything, I got the car that I wanted at the price that I was expecting, and the service was great. I would do business with thi I cant complain about anything, I got the car that I wanted at the price that I was expecting, and the service was great. I would do business with this site again More

Overall wonderful car buying experience! The whole experience of buying my new car and trading in my old one was stress-free and perfect. Everyone was friendly and knowledgeable. John Garner The whole experience of buying my new car and trading in my old one was stress-free and perfect. Everyone was friendly and knowledgeable. John Garner was a low key but very knowledgeable salesman. Every detail of all of the paper work that needed to be signed was fully explained and no pressure to add on anything. I would highly recommend Nalley Toyota as a first class car buying experience. I love my car! More

Good Experience at this dealership. Great pricing and great discounts. You never go wrong. Very attractive with various options and styles. Overall I would recommend at this dealership. Great pricing and great discounts. You never go wrong. Very attractive with various options and styles. Overall I would recommend to anyone. More

No stress, no pressure, great value Gerald Massa was my sales person at Nalley Toyota Roswell, and he was super knowledgeable about the vehicles, as well as very forthcoming about every Gerald Massa was my sales person at Nalley Toyota Roswell, and he was super knowledgeable about the vehicles, as well as very forthcoming about every little blemish my 2010 RAV4 had. Did not try to hide anything, did not pressure me at all, and helped make sure the vehicle was exactly what I needed in the end. I would recommend a friend to this dealership, and to Gerald Massa, in a heartbeat. I love my RAV4! More

Nice price and kind response This was the first time I bought a car in US. But, owing to kind response and honest pricing, I felt comfortable even if I was not good at speaking En This was the first time I bought a car in US. But, owing to kind response and honest pricing, I felt comfortable even if I was not good at speaking English well. More