Nalley Toyota of Roswell

Top notch car buying experience Kevin Smith is a true sales professional. Was responsive to my needs and stayed in close contact throughout the process - including the follow up - da Kevin Smith is a true sales professional. Was responsive to my needs and stayed in close contact throughout the process - including the follow up - days after I drove off with my vehicle. Also - complete rundown of the vehicle and setup of bluetooth for my phone. I drove off like I knew the vehicle better anyone. Mike was quick to process paperwork and I thoroughly enjoyed our conversations More

Professional and friendly Miss Andrea Pereyra greeted us promptly; answered all questions; showed us your new car inventory which we selected one Camry RE. We were given a tes Miss Andrea Pereyra greeted us promptly; answered all questions; showed us your new car inventory which we selected one Camry RE. We were given a test drive. Very satisfactory explanation of details on vehicle and information concerning warrantee and service for new vehicle. Pricing of car was upfront with no problems. We will be sure to contact Ms. Pereyra when the time comes for another vehicle in our family. Also, we will highly recommend her and Nalley Toyota of Roswell to any of our friends who are in the market for a car. Jennifer Postell More

oil leak after a regular oil change A couple months ago, My wife dropped off our Toyota Siena for oil change. When she picked up the car they recommended value cover gaskets replacemnt A couple months ago, My wife dropped off our Toyota Siena for oil change. When she picked up the car they recommended value cover gaskets replacemnt because they found oil leak from engine. I knew then there was not a leak we need to be concerned because there is no oil stain on my garage floor before we took the car to them. So we declined the work and decided to wait and see. Within a few days, we noticed a big puddle of oil on the garage floor. went under the car and felt the oil leak came from the bottom of the engine And the oil puddle was directly under the oil plug. I took pictures of the oil puddle. We took back the car back and show pictures to the service representative. He said they recommended repair for oil leak but we declined, I Was furious and said there were no oil stain before we did the oil change and Now we got a big puddle of oil on my garage floor.. I insisted they would fix it. He sent the car back to mechanics and called us later that told us the drain plug gasket was leaking. They replaced the gasket and top the oil. They insisted it was no one's fault. I was going to yell at the guy before my wife stopped me going to confront him. I have changed done oil change in many shops for over 20 years, never had i got a huge oil leak afterwards. It is clear either the mechnanic was incompetent or they were trying to scram me.. Either way, there is no reason to go back to this dealer. At least they should have admitted their mistake and tried to take care of my oil stain in my garage door. More

Great Help I walked on to the lot unsure of what vehicle I wanted. I left feeling confident while driving the perfect truck because of Danny's vehicle knowledge I walked on to the lot unsure of what vehicle I wanted. I left feeling confident while driving the perfect truck because of Danny's vehicle knowledge and friendliness! More

Accommodating after I reached the General Manager. After being pressured into a deal and purchasing a vehicle that didn't fit my life. It turned into a 2 1/2" week anger management class of being stres After being pressured into a deal and purchasing a vehicle that didn't fit my life. It turned into a 2 1/2" week anger management class of being stressed out and inconvenienced. The sales man acted like I was putting the blame on him when actually he just wasn't knowledgeable about the product he was selling. He also wouldn't let me put a deposit on the vehicle and come back the following morning. I guess i am just agitated because I was going to purchase from them regardless because they were giving me the trade-in value thatI wanted. Once I contacted the General Manager he made it right, but what a hassle. I still have to go back up there to have them change a dashboard panel that they scratched trying to make it right. I will be happy once I don't have to go there anymore! More

Great sales experience Our sales person, Jay Joyce, was knowledgeable, friendly and professional. I would definitely ask for Jay personally should I find myself car shoppin Our sales person, Jay Joyce, was knowledgeable, friendly and professional. I would definitely ask for Jay personally should I find myself car shopping in the future. More

Great sales staff Earl Davis was the sales person I talked to when buying my car from Nalley. Right away we clicked and he understood that I did not come to the dealers Earl Davis was the sales person I talked to when buying my car from Nalley. Right away we clicked and he understood that I did not come to the dealership to play games of get the runaround. I threw a lot of demands and requirements at Earl, especially because I wanted a new car with all the luxury features of my trade-in. Earl never faultered and got me exactly what I was looking for at a very reasonable price. My overall experience was terrific and sadly I had been to 9 different dealerships before this one. The only drawback was that when I left I didn't know everything I needed to know about all the luxury features of the car. More

Great customer service and wide variety of cars available . I would recommend Nalley Toyota to any of my friends. Everyone was very helpful and friendly. . I would recommend Nalley Toyota to any of my friends. Everyone was very helpful and friendly. More

Great experience Our experiance could not have been better. We had some concerns about obtaining a loan, the dealership worked with us and we are thrilled with our ca Our experiance could not have been better. We had some concerns about obtaining a loan, the dealership worked with us and we are thrilled with our car. Tommy did not try to pressure us, he was extremely helpful and knowledgeable. Jason Cruz worked the finance side until he could arrange financing that would work for us. Everybody was polite and coureous, this is a well run place. More

The best dealership experience ever The sales representative was very professional and straight to the point. There was no waiting time, all services was complete in one hour. It was the The sales representative was very professional and straight to the point. There was no waiting time, all services was complete in one hour. It was the best in my life of car purchase. More