Nalley Toyota of Roswell

Richard is the MAN!! Richard went above and beyond to help us get in the perfect truck. I could not be more please with the excellence in customer service we received at N Richard went above and beyond to help us get in the perfect truck. I could not be more please with the excellence in customer service we received at Nalley Toyota of Roswell. I will not go to another dealership ever again!!!! More

Excellent team We went in on a Thursday to finalize the deal on a Toyota Camry which we have been negotiating since that afternoon.The sales person was very confide We went in on a Thursday to finalize the deal on a Toyota Camry which we have been negotiating since that afternoon.The sales person was very confident that he could give us the best deal possible. We went for a ride and were set on a price.We walked in the door at 7:45 pm and din't expect to take the delivery of the car that night as we figured the service department will be closed and the finance department will be almost ready to leave for the day but we were wrong...they all stayed..the car was sent for detailing and the finance person stayed till 11:00 pm and finished the paper work and we walked over to the car to find the Sales person taking a look at the car to make sure it was all set.We were even offered another detailing if we find anything that wasn't up to our liking. We did find one little thing and it was taken care of immediately.We are very impressed and would return if we need another car int eh future.. thank you More

Excellent experience A+ I appreciate the upfront discount offered by Nalley Toyota of Roswell the efficient and quickly sales process I have never been so satisfied in purcha I appreciate the upfront discount offered by Nalley Toyota of Roswell the efficient and quickly sales process I have never been so satisfied in purchasing a vehicle More

Certified Toyota 4 Runner 2012 Purchase Excellent experience. Worked with Andy and Ted on the sales end. Both were very helpful and professional. Very glad to have made my purchase here. Excellent experience. Worked with Andy and Ted on the sales end. Both were very helpful and professional. Very glad to have made my purchase here. More

Bait and Switch Professionals I tried to buy a new Camry XSE Blizzard Pearl from Nalley Toyota but they could not sell it for the TrueCar price ($20,602) that they gave me. They sa I tried to buy a new Camry XSE Blizzard Pearl from Nalley Toyota but they could not sell it for the TrueCar price ($20,602) that they gave me. They said that they didn't have the car (bait and switch scam) but they could get me a SE for the price they said. They only Match the savings $7,068 of TrueCar so I bought a new 2015 Honda Accord EX with 4 miles using AutoTrader for $21,502. The good thing is I warn everyone I talk to about Nalley Toyota bait and switch tactics and TrueCar scams. You can't buy that kind of mouth to mouth advertising (priceless) A very rude & condescending Jason Brown replied that I should have read all the Disclosed information on TrueCar web site before I use them, even though TrueCar commercials proclaim that you just bring in the printed car price with the savings into the dealer and walk out with a new car. Do yourself a favor and make sure you get a good lawyer to look over all documents that you may sign at Nalley Toyota because they find pleasure in scamming you with little hidden details. (who reads all of the details of every web site unless you might be a lawyer) The other dealers were about $1500 higher in price because they were honest with the TrueCar Price. Don't waste your valuable time entertaining these condescending fools, they see the general public as ignorant and themselves as geniuses with their marketing tactics. More

straight to the point, no games, and pleasure to work with I have never been so satisfied in purchasing a vehicle. The team was extremely friendly, helpful and didn't play any games. I would honestly say that I have never been so satisfied in purchasing a vehicle. The team was extremely friendly, helpful and didn't play any games. I would honestly say that I will visit Danny and the team first, if I am in the market for another vehicle. 5 stars!! More

Brian Klein A great experience. I appreciate the upfront discount offered by Nalley and the efficient sales process. Thank you Stacey and Mr. Hecht for being fri A great experience. I appreciate the upfront discount offered by Nalley and the efficient sales process. Thank you Stacey and Mr. Hecht for being friendly and considerate of my circumstances.. More

Great Experience - with Nalley Toyota Team We came looking for a vehicle for my 17 year old son and was greeted by Danny Bustos. He is very friendly, knowledgeable and patient. Danny made the e We came looking for a vehicle for my 17 year old son and was greeted by Danny Bustos. He is very friendly, knowledgeable and patient. Danny made the experience very comfortable for my son since it was his first time buying a vehicle. We bought a Tacoma Truck which Danny delivered to us with a big smile on his face. I highly recommend visiting with Danny Bustos if you are in the market for a vehicle. More

Experience with sales manager is worst I am so sorry to say that, I really had very bad experience with the sales manager. First of all he is not aware of what the new vehicle (inventory) c I am so sorry to say that, I really had very bad experience with the sales manager. First of all he is not aware of what the new vehicle (inventory) come with pre-loaded options. He made me to pay for options that were not pre-loaded and at the last movement just before vehicle delivery he wanted me to drop-off everything only because he has been working since 15 hours and not ready to handle the situation or not answerable to the mistake he made (Delivering the vehicle with options that I already signed finance documents and paying for). I was not happy with that reaction from him. Couple of days later he arranged another appointment to fix the vehicle and his behavior on that day was pathetic. He was not ready to answer or spend even couple of minutes with me. After three hours of wait, he handed over the vehicle by just dropping off keys in my hand and left off. Again the vehicle was not completely fixed upon requesting him to check that, he took vehicle and made me to wait another 1 hr 30 mins. He was very rude with me on that day and behaving like the deals was closed and he is not answerable to anything. He is not ready to explain basic question like what comes with warranty. May be he is not aware or not patient enough to share. I have lot of respect and I am fan of Toyota. This is my first new car experience with Nalley Toyota Roswell which leaves me to rethink about Nalley Toyota showroom along with Toyota customer satisfaction. I hope my feedback help new customers in future especially going and dealing with sales person like John Garner. Thanks, Bala. More

Absolutely "FANTASTIC"!! I am a customer for life! This was the 4th vehicle I have purchased from Nalley Toyota of Roswell and will be the 5th that they have and will be servicing in their 10 STAR **** This was the 4th vehicle I have purchased from Nalley Toyota of Roswell and will be the 5th that they have and will be servicing in their 10 STAR ********** State of the Art, highest quality of service and most customer oriented Service Department. While my purchase experiences have been truly terrific, Nalley's customer service and Service Department, and especially Cheri Norry, are what sets Nalley apart and has kept me as a loyal Toyota customer. Great product, great customer service and fair pricing are worth far more accolades than this review can adequately provide! More