Nalley Toyota of Roswell

Brian Klein A great experience. I appreciate the upfront discount offered by Nalley and the efficient sales process. Thank you Stacey and Mr. Hecht for being fri A great experience. I appreciate the upfront discount offered by Nalley and the efficient sales process. Thank you Stacey and Mr. Hecht for being friendly and considerate of my circumstances.. More

Experience with sales manager is worst I am so sorry to say that, I really had very bad experience with the sales manager. First of all he is not aware of what the new vehicle (inventory) c I am so sorry to say that, I really had very bad experience with the sales manager. First of all he is not aware of what the new vehicle (inventory) come with pre-loaded options. He made me to pay for options that were not pre-loaded and at the last movement just before vehicle delivery he wanted me to drop-off everything only because he has been working since 15 hours and not ready to handle the situation or not answerable to the mistake he made (Delivering the vehicle with options that I already signed finance documents and paying for). I was not happy with that reaction from him. Couple of days later he arranged another appointment to fix the vehicle and his behavior on that day was pathetic. He was not ready to answer or spend even couple of minutes with me. After three hours of wait, he handed over the vehicle by just dropping off keys in my hand and left off. Again the vehicle was not completely fixed upon requesting him to check that, he took vehicle and made me to wait another 1 hr 30 mins. He was very rude with me on that day and behaving like the deals was closed and he is not answerable to anything. He is not ready to explain basic question like what comes with warranty. May be he is not aware or not patient enough to share. I have lot of respect and I am fan of Toyota. This is my first new car experience with Nalley Toyota Roswell which leaves me to rethink about Nalley Toyota showroom along with Toyota customer satisfaction. I hope my feedback help new customers in future especially going and dealing with sales person like John Garner. Thanks, Bala. More

Great Experience - with Nalley Toyota Team We came looking for a vehicle for my 17 year old son and was greeted by Danny Bustos. He is very friendly, knowledgeable and patient. Danny made the e We came looking for a vehicle for my 17 year old son and was greeted by Danny Bustos. He is very friendly, knowledgeable and patient. Danny made the experience very comfortable for my son since it was his first time buying a vehicle. We bought a Tacoma Truck which Danny delivered to us with a big smile on his face. I highly recommend visiting with Danny Bustos if you are in the market for a vehicle. More

Absolutely "FANTASTIC"!! I am a customer for life! This was the 4th vehicle I have purchased from Nalley Toyota of Roswell and will be the 5th that they have and will be servicing in their 10 STAR **** This was the 4th vehicle I have purchased from Nalley Toyota of Roswell and will be the 5th that they have and will be servicing in their 10 STAR ********** State of the Art, highest quality of service and most customer oriented Service Department. While my purchase experiences have been truly terrific, Nalley's customer service and Service Department, and especially Cheri Norry, are what sets Nalley apart and has kept me as a loyal Toyota customer. Great product, great customer service and fair pricing are worth far more accolades than this review can adequately provide! More

excellant interface with sale rep. I found that both Tony Giovannitti (sales Rep) and Nichael Hecht (fiancial Manager) were professional in their interface with my wife and I. Knowledge I found that both Tony Giovannitti (sales Rep) and Nichael Hecht (fiancial Manager) were professional in their interface with my wife and I. Knowledgeable of the product, helpful, not pushy, did what they said they were going to do in a timely manner. Like dealing with a family member. Good men to have on your staff. Jeff Spruill jspruill@bellsouth.net 770-561-5423 Cell More

Buying a new Sienna Mike Hendrix was very helpful and quickly found the perfect new vehicle for us. We have worked with him in the past and it is a pleasure doing busine Mike Hendrix was very helpful and quickly found the perfect new vehicle for us. We have worked with him in the past and it is a pleasure doing business with him. More

GREAT STAFF!!! I was treated with the best care. Nicole really knew a lot about the car that I wanted to purchase. Robert was great! As a first time buyer they treat I was treated with the best care. Nicole really knew a lot about the car that I wanted to purchase. Robert was great! As a first time buyer they treated me with the best care I could of imagined. I will definitely be back in the future for my next purchase. More

Big Personality Very little is more unpleasant to me than buying a car. I absolutely detest the research, the sales process, the paperwork, etc. Danny, his sales p Very little is more unpleasant to me than buying a car. I absolutely detest the research, the sales process, the paperwork, etc. Danny, his sales partner Toni, and Mike in finance, were a great group to work with. Danny is incredibly personable and patient. He is thorough and he is respectfully persistent. Toni is full of life and energy, keeps it simple and makes certain all your questions are answered. Mike goes 1,000,000 mile per hour (he can do that, he's from NYC), knows his stuff and makes the time spent doing paperwork move very efficiently. More

Great service, on time and efficient. We continue to use Nalley Toyota for our service on our vehicle even though it is our of warranty because the service is always performed quickly and We continue to use Nalley Toyota for our service on our vehicle even though it is our of warranty because the service is always performed quickly and throughly with excellent service. They also have not told us the cost was going to be one thing and then tried to run up the bill as had been our experience at a different new car dealer in Atlanta that we had used on service on a prior vehicle. From the purchase through service over four years later we are still a loyal Nalley customer. More

Top notch car buying experience Kevin Smith is a true sales professional. Was responsive to my needs and stayed in close contact throughout the process - including the follow up - da Kevin Smith is a true sales professional. Was responsive to my needs and stayed in close contact throughout the process - including the follow up - days after I drove off with my vehicle. Also - complete rundown of the vehicle and setup of bluetooth for my phone. I drove off like I knew the vehicle better anyone. Mike was quick to process paperwork and I thoroughly enjoyed our conversations More