Nalley Toyota of Roswell

Great service! I had a PERFECT car buying experience with Danny Bustos (sales) and Jason Cruz (financing) on 11/13/2015. I found the car that I was looking for onli I had a PERFECT car buying experience with Danny Bustos (sales) and Jason Cruz (financing) on 11/13/2015. I found the car that I was looking for online and called late in the evening approximately 1 hour before closing time. Danny agreed to see me and show me the car even though I would be arriving close to closing time. Danny was AWESOME in person, showed me the car, answered all of my questions (and some I hadn't even thought of) and got me into the exact car I wanted. Jason was also AMAZING, getting me the finance terms that I was looking for. The dealership closes at 8:00 pm, but both gentlemen stayed until nearly 10pm to complete all of my paperwork and get me out of the door...maintaining an awesome attitude throughout the entire process. I am VERY happy with the service that I received and plan on recommending them to my friends and family in the area who are in the market for a new vehicle. More

Professional, friendly and honest staff. After locating the vehicle we wanted on your online site, Stacey walked us through the test drive and buying process with an honest, no pressure appro After locating the vehicle we wanted on your online site, Stacey walked us through the test drive and buying process with an honest, no pressure approach that concentrated on our needs. Additionally, Mike was excellent describing our financial options and answering our many questions. Although the day was long due to the unexpected customer volume, our experience with the staff was great and we are extremely happy with our purchase. More

Excellent Dealership to buy a New Car After searching for the Toyota Camry with the right options and packages for 2-3 weeks at other area dealerships, I was very happy to find an excellen After searching for the Toyota Camry with the right options and packages for 2-3 weeks at other area dealerships, I was very happy to find an excellent Toyota dealership in Nalley Toyota of Roswell. I bought the car on my first visit at this dealerships after many visits at other dealerships. The Sales Advisor Kevin Smith was exceptional. He worked with me on the price without ever being pushy and yet presenting convincing options. After a day or two, I was still very happy with the price and process and that was mostly due to Kevin Smith's good sense and mindset of sending out a a happy customer and yet meet the financial needs of the dealership. Kevin Smith was also very helpful after the sale delivering the car to my home (a good distance) and helping with familiarizing my wife with features of the car. He was open to answer further questions if we needed his assistance. I must also mention than Jason Brown, the sales manager, and Mike Hecht, finance, were very cordial and helpful. More

Awesome Experience! What a great experience! AJ was very helpful, kind and patient. He helped me figure out which features I really needed and then showed me how to uti What a great experience! AJ was very helpful, kind and patient. He helped me figure out which features I really needed and then showed me how to utilize them. He truly gives car-salesmen a good name--no constant pushing or haggling about the price at all. Thanks so much, AJ...you ROCK! More

Toyota Corolla Car Purchase It was great working with Carlos Rodriguez, Sales Associate, to purchase our new car. He is very professional and friendly, and made us feel at ease w It was great working with Carlos Rodriguez, Sales Associate, to purchase our new car. He is very professional and friendly, and made us feel at ease when navigating through the different available options. The manager were nice and helpful as well, and they made sure they stopped by to say thank you and wish us an enjoyable ride. More

Best Experience Eever Russell was outstanding, knowledgeable, helpful and polite. Quick getting me in and out as fast as possible. Any future purchases will be made with yo Russell was outstanding, knowledgeable, helpful and polite. Quick getting me in and out as fast as possible. Any future purchases will be made with you and your team. Thank you all very much. Dale Smith More

Terrible service department Lies ans false promises on car repair - First he was to check if the parts needed were in stock. Repair would take 4 hours; then another hour and half Lies ans false promises on car repair - First he was to check if the parts needed were in stock. Repair would take 4 hours; then another hour and half, then the part will be here in 30 min. But the part never arrived until the next day. Service writer out right lied about part being "on its way - day later and my car is still sitting there. Said he would call last night- didn't. Wasn't there today when I finally went to the dealer after no one returned calls, then no one answered in the service, sales, or operator offices. I went there and asked for the manager. He was called and even though he was sitting 20 feet away, he did not respond to the call. I got another guy to find him; when I notice this guy walk into the office, I went in and asked what was going on. He disappeared into the service area. Finally returned to say it would deb ready in an hour and a half - that was 11 am and it is 2:30 pm and still no call to tell me it is ready. I called owners Asbury Auto Group - agent called and hour later. Now I am waiting for her to get the dealer to call me with my car repaid and finally ready. 2 days. I tis the lies that really get me. Changed my schedule, missed a meeting, etc and still no car. More

Buying Toyota Rav4 2015 Sales representative Stacey Lowery was very helpful and professional, and made entire process of buying my new Toyota Rav4 convenient and pleasant. I Sales representative Stacey Lowery was very helpful and professional, and made entire process of buying my new Toyota Rav4 convenient and pleasant. I will definitely recommend him to my friends and family. More

2016 Tacoma experience From top to bottom, all the associates at this dealership treated me with respect and timeliness in this purchase. Salesman AJ Pickett was fantastic a From top to bottom, all the associates at this dealership treated me with respect and timeliness in this purchase. Salesman AJ Pickett was fantastic and made the experience painless. Highly recommended! More

Liars I do NOT recommend this dealership to anyone! They will tell you they need your social security number and information to "verify" who you are, and wi I do NOT recommend this dealership to anyone! They will tell you they need your social security number and information to "verify" who you are, and will not run your credit and then they do it anyone and it shows as a hard hit on your credit. We told them we were going through our bank and they said they still needed our social security numbers and information to verify who we are, so we gave it to one salesman and then another one came back and said that they DID run our credit and "had" to. I absolutely DO NOT recommend these liars to anyone!!! My credit shows a hard hit from these shady liars! I have already started to inform other potential buyers of this dealerships lying and misconduct. That's a few sales they have already lost. Be careful if you are considering this dealership. More