Nalley Toyota of Roswell

Thank you Nalley Toyota of Roswell!!! I want to express my sincere thanks to the amazing team at Nalley Toyota of Roswell! After a recent car accident, I found myself in desperate need o I want to express my sincere thanks to the amazing team at Nalley Toyota of Roswell! After a recent car accident, I found myself in desperate need of a new vehicle. As a single mother with a single income, I wasn’t sure exactly how I was going to be able to purchase a new car or manage a new car payment but I was blessed to received assistance from my good friends Debi and Chuck Hoover. Debi, who works at Asbury Motors, allowed me to view vehicles through her network website, identify a car that I was interested in, then she contacted the Dealership to advise that I would be coming by along with her husband Chuck who provided much needed moral support. Upon arrival at the Nalley Dealership, we were greeted by the GM, Mr. Gagliardi, who extended his hand and guaranteed that his team would be able to assist me in finding my perfect car. He then introduced us to his Finance team and put me in the capable hands of his #1 salesman Richard Warren who took time and great care in finding out about my situation. Without pressure I was allowed to test drive several cars on the lot until I found MY car. Once selected, the Finance Manager, Michael Hecht was able to secure me a great deal and provide me the opportunity of car ownership with a payment that I could afford. After signing the paperwork and being given the keys, Richard made sure that I was completely satisfied and even took the time to help me set up my Bluetooth. The level of service I received during this process made my car buying experience with this team truly exceptional! I have been blessed by my friends and the team at Nalley and am so grateful and thankful!!! I would highly recommend Nalley Toyota of Roswell without hesitation!! More

Our Experience I thought we were fairly treated. There was no hype and no misleading on either the price or the options the car had. The salesman was professional, I thought we were fairly treated. There was no hype and no misleading on either the price or the options the car had. The salesman was professional, polite and very helpful. We reviewed the price of the car on the internet before we came in and I felt that our purchase price was a little better than the internet pricing. More

I received effective, efficient, and exemplary service! I've never visited a more efficient dealership who assisted with finding me the perfect car and providing me with customer service that is unmatched! I've never visited a more efficient dealership who assisted with finding me the perfect car and providing me with customer service that is unmatched! More

5 Star Follow up was great and not too pushy during each of my visits. General Manager cared and made a phone call each time I was in, which was 3 visits. Follow up was great and not too pushy during each of my visits. General Manager cared and made a phone call each time I was in, which was 3 visits. Richard Wong cared but to aggressive. He had my new car ready on the day and time that I purchased which was greatly appreciated. More

The price of the car was exactly what they said it would be. I originally spoke to Kevin on the phone. He informed me of the internet sales. When I got to the dealership it was pretty much a "done deal". I am I originally spoke to Kevin on the phone. He informed me of the internet sales. When I got to the dealership it was pretty much a "done deal". I am happy there is one Toyota dealership in Atlanta that is honest. More

Excellent experience Matthew made my car buying experience a pleasure. IKR? I said it.... Pleasure. He was honest and he even helped me returning my rental. If I ever need Matthew made my car buying experience a pleasure. IKR? I said it.... Pleasure. He was honest and he even helped me returning my rental. If I ever need another car I'm looking for him. Jason Cruz was also fantastic to work with! More

Very helpful and courteous dealership! We were thoroughly impressed with how well-informed we were before even stepping foot into Nalley. They provided us with a detailed quote that helped We were thoroughly impressed with how well-informed we were before even stepping foot into Nalley. They provided us with a detailed quote that helped us make our decision for our purchase. We let them know what day we wanted to purchase our new vehicle, and they had everything ready for us when we came in. We left very happy!! More

Great first car buying experience Everyone who I spoke to was clear and was willing to help me make the best decision for me. I walked away with a fantastic car and a great experience. Everyone who I spoke to was clear and was willing to help me make the best decision for me. I walked away with a fantastic car and a great experience. More

Very friendly and efficient staff! Awesome service. The service was very good and our sales person was pretty efficient and honest. Would definitely recommend this dealership to others. Got a very good The service was very good and our sales person was pretty efficient and honest. Would definitely recommend this dealership to others. Got a very good deal due to the Toyotathon special going on right now. More

No Taco for you!!! 10/21 - After negotiating a deal on a Tacoma that I just test drove they informed me it was a pre-order and was already sold but they could get one f 10/21 - After negotiating a deal on a Tacoma that I just test drove they informed me it was a pre-order and was already sold but they could get one from incoming inventory. 10/32 - They located one for me that was due to show up Dec. 7th. 11/9 - I inquired about the status since Toyota's website now showed it as Dec. 14th and also asked them to check on a VIN I provided to see if they could get it. They explained it was already sold and assured me it would not take that long for my truck to come in. 11/14 - Another week went by and the website showed Dec. 21st. I went in to the dealership to see if we could search for an alternate color vehicle that might be available sooner and was essentially told they were too busy and someone would contact me on Monday. I informed them I had a line on a truck in TN, which they said they couldn't get, but I agreed to wait until Monday and take the risk if this fell through that I stand the chance of loosing the other vehichle. 11/15 - I had a friend in the business on the West Coast pull the details on my VIN and found out the vehicle I had ordered was damaged at the factory. 11/16 - I informed the dealership, via email, of what I had found out and asked if they could provide details on the damage and how it was being repaired. The response I got was absurd. I was promptly informed I should buy my truck from my friend on the West Coast. They provided confirmation the truck had damage, told me that my deposit would be "cheerfully" refunded and informed me that "we think it's best if we part as friends". I noticed the GM was brought into this thread and honestly expected "level heads" to interrupt and work this out. I replied, stating my observations of the transaction so far and ended with a bit of sarcasm. "Please refund my deposit and you can take your toys and go home now." The GM quickly chimed in with "Your refund will be refunded immediately." and wished me a happy Thanksgiving. I have never had this type of response from anyone I have done business with in the past. I assure you all of my correspondences were appropriate and non-threatening in nature. I am level headed and respectful, especially when it comes to business. I'm sure this is an exception but from my experience it doesn't take much effort for this dealership to cut their "gains" and move on to easier sales. 2016 Tacoma's are a hard to get commodity right now and apparently a handful of correspondence between customer and dealer and it's no longer worth the aggravation of dealing with. If you're in the market you'll probably be better served by other dealers in the area. Not the "World Class Experience" they strive for. Kenny More