Nalley Toyota of Roswell

Completely Satisfied Stacey was able to find the perfect car. His expertise and professionalism made my car buying experience a smooth process. Additional staff, Branch Stacey was able to find the perfect car. His expertise and professionalism made my car buying experience a smooth process. Additional staff, Branch Manager and Dealer Manager were polite and great as well. Overall GREAT Experience. Thank you, Satisfied Customer W. Johnson More

Rude behavior Very rude behavior by sales person. Its very shocking that somebody even behave like this to any stranger. Can you believe if sales person telling to Very rude behavior by sales person. Its very shocking that somebody even behave like this to any stranger. Can you believe if sales person telling to your family member, who are you ? I don't asked for your opinion. Nobody expect respectful behavior but not even disrespectful. worst experience !! More

Simple and easy process The sales associate sent me an accurate price via email, had a vehicle ready for me too drive when I arrived, and promptly took my order with a minim The sales associate sent me an accurate price via email, had a vehicle ready for me too drive when I arrived, and promptly took my order with a minimal amount of cross selling (fabric protection services) and zero up selling which I liked. He did not try to put me in a more expensive vehicle or push for dealer financing. I recommend this dealership for a pain free experience. More

Not prepared for us. My letter to the sales rep that called us several times Hello Taylor H Adkins, Just wanted to let you know that we showed up for the appointmen My letter to the sales rep that called us several times Hello Taylor H Adkins, Just wanted to let you know that we showed up for the appointment on Sunday. We were very disappointed as our understanding was that we would be presented with options to choose from, to review what programs and financing are available. The rep, not sure if it was AJ Nihad or not as my husband got there first, did not have anything available for us to review or look at. We were treated as though we were new buyers and what did we want? We did not want to spend the time starting from the beginning a new customer as you have all our information already. In the event that you can offer us some options when we arrive we may come back to review but at this point it would not be until after the holidays. Bad experience, Frances DuChene More

a pleasant experience I was very pleased with my recent new car buying experience at Nalley Toyota. I stopped by 6 times over the past 2 months investigating the new Highl I was very pleased with my recent new car buying experience at Nalley Toyota. I stopped by 6 times over the past 2 months investigating the new Highlanders. I also stopped by a few other local Toyota dealerships. Afterwards, they pestered me to death with emails, calls and even texts. Michael H. never did. He told me that when I was ready, he would help and that's what he did. I received a couple emails from Jason Brown, a sales manager, but he didn't over do it. And Jason had a no pressure, professional approach during negotiations. Dominic Rodgers also filled in very nicely too, when Michael was on vacation. The buying experience was pleasant. After the decision to purchase was made and the "price" was negotiated we met with Jason Alston in F&I He was very professional. No pressure to buy any extras. In fact, his low key approach worked...I wound up buying the extended warranty. Nice work Jason! If you want to take your time and make a good decision on your Toyota, go see Mike. He'll be informative and helpful but he won't bug you to death during the process. More

Great Experience with Mr. Warren and GM Mike Balog Working with Mr Warren was a pleasure. He was very professional, courteous and patient with us while we looked at several vehicles. I would recommend Working with Mr Warren was a pleasure. He was very professional, courteous and patient with us while we looked at several vehicles. I would recommend him as the best at Nalley Toyota. If I ever know someone looking for a Toyota, I will send them to Mr. Warren. We had a small incident with one of the sales managers during our first visit, but GM Mike Balog immediately addressed our concern, made us a great deal and earned our business. He is truly a class act in the car business. This was a great addition to our holiday shopping experience. More

Quick and easy Everything was quick and easy, fair price on the web site, a lot of inventory, so they easily found trim I wanted with packages I wanted Everything was quick and easy, fair price on the web site, a lot of inventory, so they easily found trim I wanted with packages I wanted More

Toyota Sienna Traded in a 2009 Toyota Sienna and bought a new 2015 Toyota Sienna. The dealership was nice. Sales was not pushy and provided multiple options Traded in a 2009 Toyota Sienna and bought a new 2015 Toyota Sienna. The dealership was nice. Sales was not pushy and provided multiple options More

Fantastic and fair experience I went in with an understanding of what my trade in was worth, the value of the vehicle I was looking to buy, and an approximate interest rate that I I went in with an understanding of what my trade in was worth, the value of the vehicle I was looking to buy, and an approximate interest rate that I felt I should qualify for. After the test drive it was a quick discussion with my sales associate to reach a spot where both of us were happy with the numbers. I did not feel at all like the dealer was trying to take advantage of me. If I am still in the area the next time I am looking to buy a car, Nalley Toyota will absolutely be a dealer that I visit. More

Exceptional Service! I highly recommend this location to all present and future car buyers! Not only was I greeted within 30 seconds of my arrival but the level of custome I highly recommend this location to all present and future car buyers! Not only was I greeted within 30 seconds of my arrival but the level of customer service from the moment I was greeted to the moment I drove off the lot in my new Rav-4 was exceptional. I am a first time Toyota car buyer and I feel very strongly that I have made the right choice to join in on what this Toyota family has to offer. I not only drove away with a wonderful car but I drove away with an unforgettable experience as a first time NEW car buyer. With all the services, warranties and specials they offer it was hard not to choose Toyota over other car dealers in the area. More