Nalley Toyota Stonecrest

I went to Nalley Toyota Stonecrest on 2-26-14 for routine service. My Service Advisor, Ms Mcgregor, was great from the moment I arrived. She advised me of what services I needed and the appropriate charg service. My Service Advisor, Ms Mcgregor, was great from the moment I arrived. She advised me of what services I needed and the appropriate charges. While waiting on my service, Ms Mcgregor kept me apprised of what was going on and any additional recommended services I needed. It was a pleasant experience and I would recommend Nalley Toyota Stonecrest to anyone who wants a pleasant experience. The facilities are very nice as well. Stephen R. More

Reginald is the best salesman I ever had.He was ver knowledgable about Toyota and the brand the type care we wanted to buy.He went beyond the call of duty.He made sure we understood everything about tr knowledgable about Toyota and the brand the type care we wanted to buy.He went beyond the call of duty.He made sure we understood everything about trading our car for a newer model.He is so easy to talk to and understands the consumer and was helpful in sealing the deal.He deserves a promotion in Toyota . He rocks.And Bryan is always helpful and concerned about us getting the best service at Toyota.He is a great asset and is always a pleasure to do business with.I love going to Nalley Toyota because of these phenomenal men. More

Shawn was very helpful, friendly, professional in helping me address my Recall Issue with my Prius. He returned phone calls promptly as promised, had my work completed on schedule as promised and made what me address my Recall Issue with my Prius. He returned phone calls promptly as promised, had my work completed on schedule as promised and made what was an otherwise unpleasant day better. As this was Recall related, price was not a factor. Quality of the work completed was excellent. Employees like Shawn are the reason I mage my original purchase at Nalley Toyota and why I return for service. Kind Regards- ( Happy Toyota Prius Owner ) More

Excellent! Kyle Edwards, my service advisor was "awesome", I couldn't have asked for a more personable service advisor. He gave me input on my services that were performed, advised me on my tire p "awesome", I couldn't have asked for a more personable service advisor. He gave me input on my services that were performed, advised me on my tire purchase and was just downright knowledgeable and friendly. Kudos to Kyle! I was in your facility Saturday, March 1, 2014 for several services that Kyle and I had been corresponded about in the month of February. Kyle was alway polite, personable and most helpful. He always answered any questions I may have had and was most helpful in selecting tires for my vehicle. He let me know the services my vehicle needed. On the date of my appointment, he greeted me, let me know that there was a back up in the service department and told me if there was anything that I needed, just let him know. Kyle let me know several times the status of my vehicle and apologized for having to take up so much of my time as I was in your facility from 7:45 to 11:30 (real time). But then I had several services performed and these things take time so I was ok with it. All factors considered, the amount of customers you had, the work I had to have done, it wasn't anyone's fault really but Kyle kept on apologizing for it though. When the services were completed, I was satisfied. My car looked beautiful, and now that I have driven it for about 50 miles the tires work great too. But there is one thing and it wasn't Kyle's fault and Kyle rectified it. The car wash and vacuum on the car was pitiful! I mentioned it to the gentlemen in the intake bay and he told me I needed to see Kyle, which I did and Kyle told me that if I wasn't satisfied, and I wasn't, as there was still dirt on my car, he would fix it. Kyle re-washed my car after I mentioned it to him and he came outside and saw the dirt. Now all services performed by Kyle's support staff are a part of his signature and shouldn't reflect poorly on him. More

Reggie Demande was absolutely AWESOME!!! He made my car buying experience a great one. Reggie was very knowledgeable and didn't sugar coat anything. He was honest and upright with explaining to me what m buying experience a great one. Reggie was very knowledgeable and didn't sugar coat anything. He was honest and upright with explaining to me what my options were. I want also mention that Greg Webster worked his magic to make sure I drove off the lot with the car I wanted. Victor Eke was great in explaining the contract and making me feel comfortable with all the terms. Thanks guys, I appreciate you making my experience FAB-U LOUS!!!! I'll be sending my friends. More

The reason I selected good as my overall experience was because my inital visit left "a bad taste in my mouth." However, Ms. Foreman reached back out to me and was able to select another salesman for me t because my inital visit left "a bad taste in my mouth." However, Ms. Foreman reached back out to me and was able to select another salesman for me to work with. Even though I was looking to purchase a Nissan vehicle, Reginald Demande was patient enough and LISTENED to some of the options I was searching for in order to help me to find another car (Camry) which actually turned out just as good. My arrival to the dealership was late in the day so I had my 9 and 7 children with me and Mr. Demande was even kind enough to entertain them while assisting me. As if he didn't do enough (in my opinion), when we left the dealership at closing time he assisted by helping me to drive both of my vehicles home. At the end of the day I am happy that Ms. Foreman did not give up so easily and was able to talk me back into returning to the dealership. I AM EXTREMELY HAPPY WITH MY PURCHASE...and to this day my kids still talk about Mr. Demande!!! More

Excellent service provided by Reginald. He was very fair, honest, and personable. I'll recommend him to all of my friends and family and look forward to future business dealings. honest, and personable. I'll recommend him to all of my friends and family and look forward to future business dealings. More

Truly exceptional people !!!!! Reggie is wonderful and keeps his word & makes sure he gets your what you want or the next best to it . Victor has good advice great financier . keeps his word & makes sure he gets your what you want or the next best to it . Victor has good advice great financier . More

Amazing experience!!! I had in my mind the deal I wanted and the team at Nalley Toyota Stonecrest went beyond it. There was no haggle just a great deal. I left Nalley Toyota satisfied and a proud owner of a and the team at Nalley Toyota Stonecrest went beyond it. There was no haggle just a great deal. I left Nalley Toyota satisfied and a proud owner of a 2014 Toyota Tundra. As long as Nalley Toyota Stonecrest is a vehicle dealership they will have my patronage. More