Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nalley Toyota Stonecrest
Lithonia, GA
863 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 863 reviews
January 30, 2015
BEST warranty service EVER! Try driving to work in the dark in the morning and the dash lights go out. When you get to work, your car won't turn off. Pull out Taniqua's handy car Try driving to work in the dark in the morning and the dash lights go out. When you get to work, your car won't turn off. Pull out Taniqua's handy card and give her a call. She calmly asks when can I get there and she is waiting for me upon arrival. She looks at the car, listens to my explanation and says come inside and sit down. She checks with the mechanic and gets back to me immediately. I am told, they have to keep my car for a few days to perform the under warranty repair. Oh, and BTW...there is a free rental waiting for me so I can get back to work. All my fears were gone. I felt like I was handled like royalty. Many people think going to a dealership for service is expensive, but this place knows how to do SERVICE. I have purchased 3 cars from them...so far. Already have the next one picked out. Way to go Nalley Toyota! More
by Kathy
Employees Worked With
Taniqua Mcgregor
January 28, 2015
Feel good kind of buy James was great to work with. After some trouble with my phone signal James held the car for me due to me not being able to make deposit. Had the ca James was great to work with. After some trouble with my phone signal James held the car for me due to me not being able to make deposit. Had the car up front for me on arrival. Wish all car salesmen were like James. More
by kirkland18
January 19, 2015
A very Good Experience As the owner of a 2003 Prius, I came to the dealership not knowing what to expect. I had first inquired over the internet for the type of car I wanted As the owner of a 2003 Prius, I came to the dealership not knowing what to expect. I had first inquired over the internet for the type of car I wanted to test drive. I received a prompt response from Joel Hamilton to every question I asked and every issue I raised on my inquiry. When I visited Joel for the test drive he was very knowledgeable about the particular car I wanted and, after briefly explaining the process, I was able to test drive the car. After the test drive I found that the car completely met my requirements. I was also satisfied with the price. The most impressive part of my experience was the apparent well organized and customer friendly environment that seemed to prevail throughout the dealership. More
by WJR
January 16, 2015
Straight Forward The process was straight forward from the internet negotiations to the show room. Joel has a light touch which is appreciative. The other staff did The process was straight forward from the internet negotiations to the show room. Joel has a light touch which is appreciative. The other staff did their job professionally. More
by DLW
January 08, 2015
Buying a New Car Can be Great!!! Excellent car buying experience! The entire team was awesome. This is my second Highlander and I love it! Shavon helped me, patiently, to navigate all Excellent car buying experience! The entire team was awesome. This is my second Highlander and I love it! Shavon helped me, patiently, to navigate all the gadgets, bells and whistles on a Sunday afternoon. Shamaul and Erwin provided me a deal that exceeded by expectations. The finance team was great and offered what was reasonable and manageable for me. Everyone seem to care about my bottom line and payments. Who says buying a car can't be a great experience! More
by delawaregirl62
Employees Worked With
Shamual Howard and Erwin Lanier were exceptionally helpful! , Victor Eke, Patricia Shabazz, Shavon Roach
January 07, 2015
Was in for a 60,000 mile check up Abraham was a very competent and friendly service representative. He was attentive to my needs, knowing that the service was a bit lengthy. I had s Abraham was a very competent and friendly service representative. He was attentive to my needs, knowing that the service was a bit lengthy. I had scheduled the visit on line. The price given on line was not as high as the price that Abraham had so he went down each item and had me select what I wanted done that was at all optional &. The price ended up landing between the two. The online price should be more accurate. More
by mbrackett
Employees Worked With
Abraham Castillo
January 02, 2015
Outstanding Team of Professionals!!!! Thank you!!! I am very happy to know that there are direct, transparent, honest, and customer service oriented dealerships in Metro Atlanta Area. Nalley Toyota Sto I am very happy to know that there are direct, transparent, honest, and customer service oriented dealerships in Metro Atlanta Area. Nalley Toyota Stonecrest was just outstanding. I had never had such awesome experience before. First of all, they were not afraid to email me a written quote and offer their best price on a new 2015 Camry LE out of all 16 Toyota dealers that I contacted with my inquiry. Joel Hamilton, a sales professional of Nalley Toyota Stonecrest, demonstrated outstanding level of courtesy and customer service. It was pure pleasure to communicate with him and negotiate my purchase. He was very prompt in responding to my emails, did not avoid answering my questions or providing me with information in writing, and did not wasted any of my time with empty follow-up emails. At the end, Nalley Toyota Stonecrest didn't just stand behind its promises, but exceeded my expectations. My car was equipped with Clear Paint Protection Package and floor mats at no charge to me. Two more places agreed to match Nalley Toyota Stonecrest out-the-door price, but I choose to deal with Joel, and Nalley Toyota Stonecrest because I believe that honesty and openness are best policies! More
by NewCamryOwner
December 20, 2014
Best car buying experience ever!!!!!! Shavon was very helpful in every way.. She made shopping for a car very peaceful and easy. From the time we met until the time I left.. I knew I would Shavon was very helpful in every way.. She made shopping for a car very peaceful and easy. From the time we met until the time I left.. I knew I would recommend all my friends and family to this dealership because of my experience with Ms Shavon. More
by Board head
Employees Worked With
Shavon Roach
December 10, 2014
I would not recommend this place to anyone. Not professional My experience at Nalley Toyota was pretty sad. When we first arrive at this dealership, there was someone to great us. He said hello to us and direct My experience at Nalley Toyota was pretty sad. When we first arrive at this dealership, there was someone to great us. He said hello to us and directed us inside to the lady I spoke to on the phone. Which she then told us the guy that brought us in will be our salesman. So he sits us down ask us a few questions, shows us the vehicle I wanted, shows us how it works, and now we go on the test drive. While on the test drive he answers a call through the cars Bluetooth system. It was one of his buddy's that apparently was coming to the dealership to meet him. That's when we lost the salesman undivided attention. When we get back to the dealership, he says hello to his friend that shows up. We get to the desk the salesman asks us a few more questions, and asks how much we want to pay a month on this vehicle. We tell him how much our budget will allow, and he's like "realistically" you can't get that price for that car.He's like let me give you time to think. so then we go up $50 more, and that was pushing our budget. He comes back showing us why we can't get that car for that price. Again "realistically" you can't get that car for that price. Let me let you guys think about it. meanwhile when he's "letting us think about it," He's going to talk to his buddy! This smug salesman throughout the whole time acts like he makes enough money in a year that if he doesn't sell this car to us, it won't hurt him. Point blank he never negotiated a price, and we end up leaving. He didn't even try to get us in a older model, another vehicle, nothing. Could care less. Now is when you see what kind of people work there. My husband was pretty disappointed at how the salesman didn't even try to get us in a vehicle, so he writes a review. That was the Monday. The Friday he gets a response form Curtis general manager asking my husband to contact him. My husband calls. Curtis was in a meeting the receptionist says. He will call my husband back. The general manager didn't even have the decency to call. The Saturday night my husband gets a call, and it's the salesman who didn't even give a crap when we were there, but now because my husband writes a review, he calls to argue with him. then hangs up the phone on my husband when my husband wasn't feeding into his nonsense. So the whole time I left the situation alone, cause he obviously is not a good salesman so why should I stress. Well when my husband got that call the Saturday night, I was pissed! What kind of business are they running? the employee can call the customer to argue with him??? So I call, and ask to speak to Curtis the "general manager". I get the receptionist. She says he's on a sale, and she will have someone call me back tonight. Guess what people.... INEVER got a call back. Not only are the people at Nalley Toyota rude, and disrespectful, they could care less about what the general public has to say. That is my experience with this dealership at stonecrest mall. By the way. There were three other Toyota dealers that were willing to work with me for the price I was asking, and they were very friendly. More
by anazsims
December 03, 2014
do not recommend this place to no one Ray lawson did not do any thing to help me wife out at all with negotiation with price on the car he did not try to get us in a prius all ray was abou Ray lawson did not do any thing to help me wife out at all with negotiation with price on the car he did not try to get us in a prius all ray was about is commission More
by marc420
