Nalley Toyota Stonecrest

Awesome Awesome My husband and I had been in the market for a used Toyota Tundra. I found one on line that we absolutely loved. I called Reggie Demande to inquire abo My husband and I had been in the market for a used Toyota Tundra. I found one on line that we absolutely loved. I called Reggie Demande to inquire about the vehicle and he told me it was available. My husband and I live in Cobb County which is a distance from Stone Crest. Because of the attention and AWESOME customer service I received from Reggie we drove down to Stonecrest. The entire staff there is phenomenal!! When we arrived at the dealership the receptionist got Reggie for us. He then introduced us to Amein who took us to look at the truck and also took us on a test drive, My husband and I both feel in love with the truck so we then started the process for purchasing it. NEVER were we pressured nor nagged in to buying the truck. Reggie, Amein, and Andy went over every detail with us from start to finish. The customer service we received was BEYOND top notch. The customer service and experience was out of this world. They took there time and made sure we were happy before making the sale/deal. From the start to the finish Reggie, Amein, and Andy all worked as a team to get the process done in a timely manor. My husband and I are now HAPPY Toyota Tundra owners thanks to the WONDERFUL, FRIENDLY, CARING, and just overall AWESOME people at Nalley Toyota Stone Crest. I will recommend everyone in Cobb County make the drive down to Stonecrest because it is well worth it. Aewesome people and great dealership!! More

My experience was FANTASTIC because of people like Reggie. Just wanted to let you what a great asset you have in Mr. Reggie Demande. I would like to take this opportunity and tell you that my experience was FA Just wanted to let you what a great asset you have in Mr. Reggie Demande. I would like to take this opportunity and tell you that my experience was FANTASTIC because of Reggie. Reggie is definitely a people person. He is very professional, compassionate, caring, dedicated, helpful and well -informed as a Used Car Sales Manager. I have a very special place in my heart for Nalley Toyota because of a wonderful human being like Reggie. A personal thank you to Reggie for your quick response to satisfy my car needs. You deserve a raise!!!! I hope this was helpful and if you have any further questions, please feel free to call me ( Marilyn Stradford at 770 912-6639) Kindness. More

Service Quality Shawn made sure I was taken care of. His knowledge was beyond measure. He made sure that I would return to get serviced there in the future. Shawn made sure I was taken care of. His knowledge was beyond measure. He made sure that I would return to get serviced there in the future. More

Excellent Tanique Mcgregor is excellent with her knowledge on the service that I need for my 2014 Avalon. She is friendly and her customer service is superior Tanique Mcgregor is excellent with her knowledge on the service that I need for my 2014 Avalon. She is friendly and her customer service is superior. More

Another good visit! Once again, Therrell came through with excellent customer service! Always helpful, honest and hard working. I owe him a big thank you for respecting m Once again, Therrell came through with excellent customer service! Always helpful, honest and hard working. I owe him a big thank you for respecting my time and pockets! More

Taniqua is the best!!! Ms. Taniqua was amazing. She always helps me no matter what the issue may be. She understands hard work, dedication, customer service, and how to rela Ms. Taniqua was amazing. She always helps me no matter what the issue may be. She understands hard work, dedication, customer service, and how to relate to the customer. I am always happy to leave my concerns with her because she always comes through. Thanks for being a great person and understanding. More

Service on Valentine My wait time was a wonderful experience by it being Valentine Day! The deco was beautiful, which put employees and the customers in a very good mood. My wait time was a wonderful experience by it being Valentine Day! The deco was beautiful, which put employees and the customers in a very good mood. Taniqua greeted me with a smile and kept me abreast of everything throughout the service. I did not have an appoiontment thinking it was only an oil change. It was 40,000 mile service. "No Problem, we can handle this" was Taniqua's saying ans they did. More

Pleasantly Surprised! This was my first service appointment since my Toyota Care coverage expired, so I came in fully expecting to suddenly have all kinds of issues with my This was my first service appointment since my Toyota Care coverage expired, so I came in fully expecting to suddenly have all kinds of issues with my car. Instead, I received excellent service and only got the needed oil change that was due. The rest of the car was checked out for free with no further issues found. Thanks, Guys! More

always a pleasure I work out of town alot and these guys and ladies fit me in to an already busy schedule they have and I always know up front what the bill is going to I work out of town alot and these guys and ladies fit me in to an already busy schedule they have and I always know up front what the bill is going to be and I couldn't ask for anything better except to go down on the price of a quad cab 4x4 tacoma but these people at nalley stone crest are above the standards of what some dealerships wish they could be always a pleasure More

Bad deal I purchased a car on January 21, 2015. My deal that I signed was for $388/month with a 5.25% interest rate. I received a call on February 5, 2015 stat I purchased a car on January 21, 2015. My deal that I signed was for $388/month with a 5.25% interest rate. I received a call on February 5, 2015 stating that I needed to come in because the bank did not approve. Keep in mind I never received a denial letter. I went in on February 6th and was told by Keith Holmes that there was nothing he could do for me and that I had to give the car back. All he said was the bank did not approve. No evidence of denial from the first bank which was Northwest Credit Union. We then exchanged cars. After leaving with my old car I received a call from one of the finance guys saying that they basically begged another bank to accept my loan so I needed to come BACK in to sign some paperwork. I was excited being that I fell in love with the car having it for 2 weeks. I went back the next day which was February 7th to sign the deal. My payment went from $388 to $455. I asked why and the finance guy said its because of the bank they went with and ALSO because they gave me too much for my trade. I signed thinking that my interest rate went up. I also asked Patricia if the deal is complete and she said I have nothing to worry about because this time it was final. As soon as I got home I compared the very first contract with the new one I just got. I noticed that my interest rate stayed the same but the price of the car went up. Toyota had to come up with something being that THEY gave me too much for my trade because they would lose money on my deal. I went back to Toyota on February 9th. I spoke with Patricia Shabizz, public relations manager and explained to her what went down. I brought in both of my contracts. Keith Holmes was so nonchalant when it was explained to him. Toyota should be ashamed to have such a man be the forefront of the company. I've never been treated so rudely. Things got out of hand and when my friend tried to get everyone's business cards Keith Holmes told the staff they did not have to give us anything. Patricia asked me if there was anything she can do to make me happy. I told her to honor my first contract. After having said that Victor Eke came to me in a rude manner and said." You never had a deal anyway. There was no deal!" But I remember leaving the 2nd time around and I asked Patricia if it's a done deal and she said YES. Before I left I asked for my contracts back. Keith Holmes told me he shredded them. It all boils down to Toyota Stonecrest giving me too much for my trade so they needed to find a way to make money instead of losing money. They shredded my evidence because they know they did wrong and it was negligence on their part. They put me through it and I will not let this fly. More