Nalley Toyota Stonecrest

Shariff was outstanding.... Let me start off by Shariff was outstanding.... Let me start off by saying when I pulled into the bay it took a few minutes maybe 10 minutes to long for a service adv Shariff was outstanding.... Let me start off by saying when I pulled into the bay it took a few minutes maybe 10 minutes to long for a service advisor to come out. So I decided to get out of my car and happen to walk into Shariff 's office. He was so helpful from the time I step foot in his office. We worked out my service order then he arranged for the shuttle to take myself and my family to the mall while we wait. I mentioned we'd catch a movie while at the mall. While Shariff was providing AWESOME customer service he was also listening. 30 minutes had past while I was getting seated at the movies and I received a text "Nichole this is Shariff, I know your in the movie just wanted you to know your car is done and give me a call when your ready to be picked up". So not only did he follow up but he was considerate!!!! I then decided to have lunch prior to requesting to be picked up about an hour later I received another text from Shariff "is everything ok?". Shariff, has gone above an beyond what I consider to be good customer service! He is excellent....not only will I be coming back for my 90k mile check up I will now pull up to the bay and specifically ask for Sharrif and to think I wanted to get a BMW because I've admired how they have dedicated service advisors that handle customers individually. Now, I have my own service advisor and his name is Shariff Russell. More

Horrible customer service, unprofessional and very disrespectful. This dealership have no clue about how to keep customers returning. I don't recommend them to anyone. Worst car buying experience eve disrespectful. This dealership have no clue about how to keep customers returning. I don't recommend them to anyone. Worst car buying experience ever from a new car sales dealership. Deceptive sales tactics .Finance manager damaged my credit score by running credit apps. to 4 different finance companies unnecessarily and without my permission. I walked in with my own approved bank financing. They didn't know how to handle the transaction..Management was no help at all. I'll report it to the credit bureau the BBB and my bank that gave the referral. Awful company..... More

Nalley Toyota Stonecrest staff gave a very warm welcome as myself and family entered into the dealership. I spoke on the telephone with Shannon Foreman before my visit and she was very helpful. She was nic as myself and family entered into the dealership. I spoke on the telephone with Shannon Foreman before my visit and she was very helpful. She was nice and genuinely concerned about helping me find the right car for my needs. Thank you Shannon. After entering into the dealership, my family and I was greeted by car salesman Reginald Demande. He made us feel at home as he joked with us and made my family laugh. He was also very friendly and outgoing. He made the car buying process very easy, besides the usual price negotiations between dealer and buyer, which I found somewhat to be a hassle. However, Reginald helped us understand what was going on every step of the way. Lastly, after negotiating, I was able to get the car I wanted near the price I wanted to pay. Overall, I had a great experience with the staff and friendliness of Nalley Toyota Stonecrest. Both Shannon and Reginald even called the next day after my purchase to congratulate me on my car purchase and to wish me well. Thank you both! More

great service in a timely manner. I was greeted promptly and the service rep explained the process, since this was my first visit with my new car. and the service rep explained the process, since this was my first visit with my new car. More

i love Bryan and Carroll. They are the best! Carroll sold me the car and Bryan is always there to service my car. Now they are both in the service department. I would not think of driving anything but a Toy me the car and Bryan is always there to service my car. Now they are both in the service department. I would not think of driving anything but a Toyota or having my car serviced by any other dealership than Stonecrest Toyota. They are friendly, professional and knowlegeable. They really do care. That is so rare. Great job Stonecrest Toyota!!! More

I was extremely pleased on my first visit to Nalley Stonecrest. I emphasized to them that I was working under a tight time frame, and they had my work done in time to get me where I needed to be. Myle Stonecrest. I emphasized to them that I was working under a tight time frame, and they had my work done in time to get me where I needed to be. Myles Hill, my service consultant was excellent !!! He kept me updated on the progress, and the work was what I expected (no additional suggestions) at a very fair price. I WILL be going back to Nalley Stonecrest because of this excellent first visit. More

Our buying experience was fast, easy, and pleasant. We got the price we wanted. Joel was easy going and Pat was very willing to show us everything we needed to know about our new Prius V. got the price we wanted. Joel was easy going and Pat was very willing to show us everything we needed to know about our new Prius V. More

My experience with Reginald Demande was exceptional. He is very professional and I would recommend him in a heart beat. This is my 4th car with this dealership because they address all my questions and co is very professional and I would recommend him in a heart beat. This is my 4th car with this dealership because they address all my questions and concerns. Once again, thank you Reginald! More

The staff at Nalley Toyota they are very helpful and attentive, I tried to trade my car in Florida they couldn't do it, Nalley came thru for me. attentive, I tried to trade my car in Florida they couldn't do it, Nalley came thru for me. More

Today I arrived at Nalley Stonecrest Toyota for repairs on my Camry. I was upset because after a second opinion about my repairs I discovered that South lake Toyota quoted me $655.00 more than this deale on my Camry. I was upset because after a second opinion about my repairs I discovered that South lake Toyota quoted me $655.00 more than this dealership. I walked outside to get some air and within 5 minutes Reginald Demande approached me and introduced himself. I told him that I was just looking around and planned to buy another car in June. He showed me the Camry and explained all the features. We test drove the car and I was sold. Reginald gave detailed information about the vehicle and patiently answered all my questions. It was a pleasure working with him and and I will recommend him to my family and friends. More