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Nalley Toyota Stonecrest

Lithonia, GA

4.6
777 Reviews

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 777 reviews

April 01, 2014

Reginald was friendly and professional. He eased my mind regarding purchasing a new car. This experience was the best I have had in a long time when buying a car. More

by Shannahlowe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 27, 2014

I needed a change in life and ray lawson and reginald demande made it happen for me and my family with a new car.They have good customer service and i will refer them to anybody that need a car. More

by kessielightsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 26, 2014

I originally spoke with Mr. Therell Lyon; who was great. Due to him being with a customer directed me to Mr. R Demande. Reginald was absolutely awesome. We have a wonderful time conversing, he made me feel More

by Tomikat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 27, 2014 -

Nalley Toyota Stonecrest responded

You are always welcome at Nalley Toyota Stonecrest, but Reggie is definitely going to make you feel right at home! Thank you for your kind review letting me know how helpful he was and that he and Gregory made you feel at ease with your purchase. We look forward to seeing you again! Best, Kurtis Johnson General Manager

March 06, 2014

Lakeshia was great! She was very friendly and when I had a problem she was able to help me find me a feasible solution. Overall the service was great and quick. More

by amanago
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 04, 2014

I went to Nalley Toyota Stonecrest on 2-26-14 for routine service. My Service Advisor, Ms Mcgregor, was great from the moment I arrived. She advised me of what services I needed and the appropriate charg More

by bunk111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taniqua Mcgregor
Mar 04, 2014 -

Nalley Toyota Stonecrest responded

Stephen, One would hope that everyone would want a pleasant experience and I am glad to hear that Taniqua was able to provide you with one during your recent service. I hope you will continue to trust us with all your automotive needs. We look forward to continuing to work with you! Best, Kurtis Johnson General Manager

March 03, 2014

Reginald is the best salesman I ever had.He was ver knowledgable about Toyota and the brand the type care we wanted to buy.He went beyond the call of duty.He made sure we understood everything about tr More

by Njackson51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Shabazz
Mar 05, 2014 -

Nalley Toyota Stonecrest responded

We have considered promoting Reggie but then we thought about the hole that would leave in our sales team. We want to be sure he is able to provide the kind of outstanding service to other customers that he provided you. I am glad that he and Bryan have worked to establish your trust in Nalley Toyota Stonecrest. Best, Kurtis Johnson General Manager

March 03, 2014

Shawn was very helpful, friendly, professional in helping me address my Recall Issue with my Prius. He returned phone calls promptly as promised, had my work completed on schedule as promised and made what More

by H20shed65
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Granville
Mar 05, 2014 -

Nalley Toyota Stonecrest responded

Charles, Thank you for taking the time to leave your kind feedback letting me know that you trust Nalley Toyota Stonecrest to provide quality service and that Shawn worked to establish that trust. I hope that you will continue to think about us for your future service needs even when price is a factor. The value in single-point service and consistent maintenance records is worth it, we think! Best, Kurtis Johnson General Manager

March 02, 2014

Excellent! Kyle Edwards, my service advisor was "awesome", I couldn't have asked for a more personable service advisor. He gave me input on my services that were performed, advised me on my tire p More

by ret1215
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Loretta Seymour
Mar 03, 2014 -

Nalley Toyota Stonecrest responded

I am so glad to hear that my team showed you the kind of service we want everyone who visits Nalley Toyota Stonecrest to experience. Kyle did a fantastic job of making you feel informed and confident with your service. Please do not hesitate to reach out to us with any concerns you have for my team that can ensure your driving satisfaction. Best, Kurtis Johnson General Manager

February 27, 2014

Reggie Demande was absolutely AWESOME!!! He made my car buying experience a great one. Reggie was very knowledgeable and didn't sugar coat anything. He was honest and upright with explaining to me what m More

by Davis2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 28, 2014 -

Nalley Toyota Stonecrest responded

We hear that a lot about Reggie! He is definitely the kind of guy we are glad to have on our team. I am glad to hear that he and Victor were able to make you comfortable with your purchase. We look forward to continuing to provide you and your friends customer service that completely satisfies. Please let us know when we can be of further assistance. Best, Kurtis Johnson General Manager

February 24, 2014

The reason I selected good as my overall experience was because my inital visit left "a bad taste in my mouth." However, Ms. Foreman reached back out to me and was able to select another salesman for me t More

by shloru76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Foreman
Feb 25, 2014 -

Nalley Toyota Stonecrest responded

I am so glad to hear that my team was able to change your opinion and help find you a Camry that you enjoy. Thank you for letting me know how Reginald worked to make the process easier for you. We look forward to seeing your family for your first scheduled visit and we always appreciate pictures our pre-driving Nalley Toyota Stonecrest family members draw for us! Thank you for your business, Kurtis Johnson General Manager

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