Nalley Toyota Stonecrest

Jay did great! Jay Barnes was my service advisor. He was very professional. He explained which serviced were needed & why. I got some great discounted prices. Droppe Jay Barnes was my service advisor. He was very professional. He explained which serviced were needed & why. I got some great discounted prices. Dropped off my car. It was ready in 3 hours. A great overall service experience. More

Ask for Gerald Hopkins Great salesman. No pressure to buy a different car than was planned. He got us the financing we wanted and went back to advocate for us. If you want Great salesman. No pressure to buy a different car than was planned. He got us the financing we wanted and went back to advocate for us. If you want to feel special with NO PRESSURE ask for Gerald Hopkins from Toyota of Stonecrest. More

Just in fir oil change Taniqua did a great job in getting my service taken care of. I would bring my car to her any time. She is a huge asset to the Toyota family. Taniqua did a great job in getting my service taken care of. I would bring my car to her any time. She is a huge asset to the Toyota family. More

Thanks for all your help I was just recently there this weekend and I had a great experience it was one of the best I've had since I've had this Toyota and Raymond was the ag I was just recently there this weekend and I had a great experience it was one of the best I've had since I've had this Toyota and Raymond was the agent assisting me and he was great very informative and helpful he even to me about the complimentary inspection they were going to do to my car which was a plus for me. I did not feel pressured by him in any way even after he told me the things needed to be taken care on my car ..I will be taking my car back for other services needed. Ask for Raymond he really great made me feel really comfortable during my visit😁 thanks again for all your help! More

The Best Service Advisor at Nalley I have been getting my Lexus GX-470 serviced here for the past 6 years. The Service Team is always courteous and having a great Advisor is very impor I have been getting my Lexus GX-470 serviced here for the past 6 years. The Service Team is always courteous and having a great Advisor is very important to me. Raymond Persaud has been my Advisor for a few years now and he is one of the best (if not the Best 😀). Raymond has an amazing personality and is always very attentive to my service needs. He makes sure my vehicle is serviced properly and keeps me informed of any foreseeable issues. Thank you Raymond for always taking excellent care of my vehicle. I always leave Nalley Stonecrest Toyota a 100% satisfied customer! More

Excellent experience buying 2016 Camry XLE June 2016 I would like to take moment and express our gratitude for Mr. Eric Hogue and Mr. Therrell Lyon extra efforts in purchasing our new 2016 Camry XLE. Th I would like to take moment and express our gratitude for Mr. Eric Hogue and Mr. Therrell Lyon extra efforts in purchasing our new 2016 Camry XLE. Therrell showed us personal dedication, attention to details, he communicated with us in a timely manner, responded to our requests, and provided necessary information when selecting the vehicle. We were really impressed with Mr. Lyon's customer communication style, especially we are grateful that he did not employ any pressure tactics on us during the process. Please take this with a positive aspect. (Unfortunately, I did feel such pitches of induced guilt or unreasonable requests at some other dealerships). We felt that he was making his best efforts to provide us with proper value of our trade-in vehicle. I would like to commend Mr. Lyon's approach and style as the one that creates understanding and trust between sales consultant and a customer. I would like to thank you, Eric, for your leadership skills, attention, and care that you have shown us in securing the vehicle. Again, our sincere appreciation goes to you and Therrell. I look forward to working with your Department in the future. More

Frustrating 2.5 hr. visit to get tires rotated On 11/1/16 I took my wife’s Toyota Venza to Nalley Toyota at Stonecrest for the 15K mile service. This was my first time visiting the service departm On 11/1/16 I took my wife’s Toyota Venza to Nalley Toyota at Stonecrest for the 15K mile service. This was my first time visiting the service department at Nalley Toyota (Stonecrest). I arrived at 8:20AM for an 8:30 appointment. Being unfamiliar with the service department I looked for and then pulled into the reception bay area. The reception bay area was completely empty (no cars, no people). There was no signage about where to park so I stopped and got out of my car to look for someone to give me direction. As I began to step away from my car (the only car in a three lane reception area) another car pulled up behind me. At the same time a heavy set man in a red shirt came into the reception area and started yelling at me to pull up because he had another car trying to get in. The man was rude, aggressive, and intimidating. This was not a good first impression. I got back into my car and pulled up to the point he directed. I was then directed to a specific service advisor. She (the service advisor) explained that the service should take about 1 ½ hrs. I then waited for almost two hours which was way too long for what turned out to be nothing more than topping off fluids and tire rotation. When the vehicle was finally brought back to the reception bay area I found that the driver seat had been soiled with black grease or possibly brake dust. The black stains were on the seat and back rest. I pointed out the grease marks to the service advisor who had the car taken back to get it cleaned up. Another 15 minutes and the car was brought back around. The seat was slightly wet and slightly cleaner but the black marks were still clearly visible on the back rest and seat. I pointed out that the marks had not been removed. By this time a gentleman who I perceived to be the service manager approached and he instructed the service advisor to take the car to detailing so the stains could be removed. Another 15 minutes and the car was brought back around again. This time the seat was very wet but clean as it was when the car was brought in. Through all of this the service advisor (Areca Weaver) was polite and courteous which minimized my frustration with the visit. When I got the vehicle back to my office and was putting away the service record, I found a black greasy hand print on the glovebox door along with more black streaks on the front and side plastic panels of the driver seat. So I spent 2 ½ hrs of my day to get the fluids topped off, tires rotated, and interior stained. I could have done this at a Castrol quick lube in 20 minutes or less without the stains or greeters attitude. More

Love the team I love how you walk in and you are greeted right from the time you walk in until the time you walk in and leave you become apart of the family. They d I love how you walk in and you are greeted right from the time you walk in until the time you walk in and leave you become apart of the family. They do not beat around the bush and everything is explained to the T to the point were i was embarrassed i had no questions. I love Ms. Pat, Raeanne and Mr. Chicago A.K.A. Lionus. With them you cannot go wrong and if you have questions and call you get answer right there. I cannot express how professional they are. I love them so much i referred and my aunt and guess what.......she bought a car the following week. More

Excellent I purchased a car and was served by Ms. Patricia Shabazz the Customer Public Relations Director. She was excellent in her communications with me and I purchased a car and was served by Ms. Patricia Shabazz the Customer Public Relations Director. She was excellent in her communications with me and I was very pleased and excited that I purchased my auto from this dealership More

MANAGER GREG WEBSTER IS THE VERY BEST!!! Mr. Webster is a very knowledgeable and highly professional gentleman! He was able to explain to me all financing terms of the installment contract a Mr. Webster is a very knowledgeable and highly professional gentleman! He was able to explain to me all financing terms of the installment contract as well as answer all my questions regarding the vehicle I inquired about. He is very pleasant and wonderful to deal with! Andrew N. More