Nalley Toyota Stonecrest

Great Sales Rep I recently purchased a used 2014 Tacoma through this dealership. The sales rep, Jamel Talbert, was very helpful and responsive to my inquires. He was I recently purchased a used 2014 Tacoma through this dealership. The sales rep, Jamel Talbert, was very helpful and responsive to my inquires. He was honest and straight to the point, providing a smooth and simple car buying process. He even mailed me my garage remote which was forgotten in my traded in vehicle. Hats off to Jamel, he kept it very professional. More

Dropping the ball... Over and over again My uncle has a Toyota Camry with 128k miles. The engine is blown. That's right. An 07 Camry 4cyl with 128k miles with a blown engine. Surprised? Toyot My uncle has a Toyota Camry with 128k miles. The engine is blown. That's right. An 07 Camry 4cyl with 128k miles with a blown engine. Surprised? Toyota isn't. They are aware of the problem. So much they extended the warranty to ten years and 150k miles. I called Toyota for him and they explained he was out of warranty by 2 days and would not help him out at all. They recommended that we call the dealer and the service manager could call for him and possibly get it resolved with the permission of the Toyota rep. We called and Joe Johnson answered. He was great at first. He said he thought they would be able to do something and offered to waive the diagnostic charge. Then my uncle called the next day and left a message. Nobody called him back. Okay, maybe that's a fluke. Even though this is a high priority situation, he didn't return the call. Next day, my uncle calls again. Was put on hold for 6 minutes and then hung up on. So, I try to help him out and emailed the general manager so we can see if perhaps he can help. The general manager still hasn't called us back. At this point my uncle is apprehensive about going there because they have dropped the ball over and over again. I expressed his concern in an email to Joe and he replied "I hope they take good care of you at McDonough..... *crickets* What?! So you have a customer who has a car with a known problem 2 days out of warranty and you not only drop the ball over and over. Instead of apologizing and getting on the ball they basically told us "Don't let the door hit you. Now, let's see where else I can post this since I have nothing better to do today than sit around posting reviews about Nalley Toyota of Stonecrest on every site I can possibly imagine. More

Service level has fallen Toyota has serviced my car for 4 years. Service has been good. Last Saturday I took my car in to have the cabin filter replaced. Utube demonstrated h Toyota has serviced my car for 4 years. Service has been good. Last Saturday I took my car in to have the cabin filter replaced. Utube demonstrated how easy the process is. Well my drawer doesn't close properly and whomever used my car to unload their sunflower seeds. Sadly no one has acknowledged my complaint. Service level is poor. More

Great service!!! My name is Rolanda and I am alway please with my service. Mr. Abraham Castillo is a great service manager, he alway get me out of my visit a hour or l My name is Rolanda and I am alway please with my service. Mr. Abraham Castillo is a great service manager, he alway get me out of my visit a hour or less. He great me very well. He's a very pleasant person. I would definitely recommend Nalley Toyota for all your car needs. And definitely recommend Abraham Castillo, he's awesome. You don't find to many people like that. He go over and beyond his service to please you. Thank you Abraham Castillo for the wonderful service you give! More

Great Customer Service in all departments Jesse Reid has sold us 2 Toyotas. His attention to detail and true customer service is unmatched. He follows through before and after the sale. Jesse Reid has sold us 2 Toyotas. His attention to detail and true customer service is unmatched. He follows through before and after the sale. More

Best Service rep Most efficient, honest, hardworking service reps at Nalley. Jamis always goes above and beyond to achieve optimum service. Followups with me to assure Most efficient, honest, hardworking service reps at Nalley. Jamis always goes above and beyond to achieve optimum service. Followups with me to assure my vehicle is being taken care of. More

AWESOME CUSTOMER SERVICE!!!! A week ago, I visited the Stonecrest location on a very rainy and dreary Saturday; for routine maintenance. On top of that, I was not feeling 100% mys A week ago, I visited the Stonecrest location on a very rainy and dreary Saturday; for routine maintenance. On top of that, I was not feeling 100% myself. From the moment I walked into Jamis's office, I received a warm greeting and a friendly smile(it warmed me up like a freshly brewed cup of morning coffee). I did not have an appointment, so naturally, I knew there would be a wait (kudos to the service department, they were quicker than I expected). The service team discovered several repair issues. His overall professionalism and insight on the services that needed "immediate attention", were very refreshing. As he could sense my hesitation, since I was not prepared for the extra expenses. He had me laughing and feeling much better, even after pulling off the lot. I highly recommend Jamis and thank you to the service team!!! More

Great Customer Service William was great to work with. Buying experience was a pleasure. Really enjoyed the buying experience at Nalley Toyota Stonecrest, thanks William!! William was great to work with. Buying experience was a pleasure. Really enjoyed the buying experience at Nalley Toyota Stonecrest, thanks William!! Shavon was very helpful and informative going over the vehicle features. . Very nice staff. Thanks go Matt in finance for his patience with us. More

great buying experience You can purchase a car without pressure or haggling with Mr.Reid. He is professional, patient and honest and I highly recommend him to anyone ready to You can purchase a car without pressure or haggling with Mr.Reid. He is professional, patient and honest and I highly recommend him to anyone ready to purchase a car. masman More